Use The Sun Reviews 164

Senior Energy Advisor,Peter Storey,
confirmed our appointment the day before and arrived on time as agreed. Instantly likeable and able to explain all about the system and the financial implications/ benefits that it offered. He was polite and totally open , never pushy or pressurising. If a reflection of the company then one I would be more than happy to deal with if our circumstances were to change. Recommended in my brief experience.

Can honestly say that my system is better than I could have hoped for. The installation was straight forward and the guys were tidy and very polite. It’s nice to find a company that does what it says it would do, top marks to them and thank you.

Very pleased. I have used Use The Sun twice over the last couple of years in different houses, each time I've been very pleased with the whole service; survey, pricing, installation and after sales service. Each time I've had a noticeable improvement on previous heating systems.
I got solar PV and ASHP installed on both occasions, including extra radiators.
The install teams have been good and always on time and cleaned up each day.
Both my systems have qualified for government funding and the RHI programme and the new FIT programme.
As energy prices aren't going down this is a no brainer and Use The Sun deliver a quality service. I totally recommend them.

I'm a qualified architect and I continue to use Use the Sun Ltd as my go to renewable energy consultants and installers for photovoltaic PV's and air source heat pumps. I always recommend them to my clients as they continue to offer a good service at competitive rates.

Their advisor failed to turn up to the initial appointment. On telephoning their office to complain they got the advisor to ring me back.He claimed to have phoned the day before but no effort was made to phone on the land line or text which I would have picked up. He was unapologetic and rude which I found unacceptable and ended the call. I had taken time off work and prepared the information requested in a confirmation letter recieved a few days previously. A complete waste of my time! My philosophy is never make promises you cannot keep. Don't waste your time with this company.

I’ve been more then impressed with this company, they were very professional I. Their advise and then during the installation process the fitters were very clean and tidy and the admin girl was more than happy to help me fill out the forms.
Couldent recommend more!!!!

I have had nothing but lies from this company from the very beginning. I was told it would be no cost to me. My energy bills would not go up, my electricity bill has virtually doubled. The government would send me money each quarter that would cover the cost of the £11750.00 loan, I am approx. £70 per month worse off as this does not cover the loan repayments. I was told it would be serviced every year for 7 years, Now I have been told it would cost me £120, for a service. DO NOT USE THIS COMPANY

Utterly appalling service, followed up by utterly appalling after service (haha, I shudder to use the word) 'support'. I guess they only survive as a business by preying on the gullible. PLEASE don't be taken in by them, PLEASE go elsewhere. I'd hate to think of anyone going through the ordeal I'm now suffering as a result of my falling for their half-truths. They fitted a totally inadequate service for me, then when it failed they blame my pipes - which they'd have been fully aware of BEFORE they installed the system based on the force with which they suddenly started using them as their excuse AFTER the system failed me totally. What a waste of £11,000!

Poor service. They did nothing to deal with me!

Terrible company to deal witb. Their customer services after they've installed a system and you've paid for it is practically non existent. They never return calls. You have to chase them constantly to get anywhere and even have to threaten court action to get anything done. I've had a very bad experience with these people, so would recommend you do not use them.

I approached them through Ideal home show. And they managed to do the initial visit followed by a technical inspection. Its been over 2 weeks and I am chasing them and have had no responses from them. Finally after my 4th call I was told that my pipes are too narrow in the property and its not feasible. I further asked them if i change them how much will it cost and still no replies spoke to the manager as well as admin staff. They told me that i have micro ball pipes while i dont have them I have flexible pipes Pretty disappointed with the unprofessional approach :( . Avoid as much as possible

The initial impression was good, but they consider this sales chat as the firm and final contract. It's impossible to agree on anything before a survey and final plan, but without signing anything they try to rush the installation. They refuse to provide any written information or contract, and insist on meeting up or discussing over the phone to save time instead. I asked 7 times. All I got was a business card which has no name. After cancelling it I finally received 3 pieces of unsigned paperwork. I wonder if anyone would be happy to get into a debt of £15k like this. It probably would've been ok 100 years ago. It's just shocking.

The installation crew was on time, professional, and worked quickly. Lee kept me informed of what was happening during installation, answered my questions, addressed concerns, and showed me how to use the new equipment. Thank you Use The Sun