The rental process was very easy, done on line, with a good introductory rate. I'm happy my unit is a drive-up unit. The app for accessing the gate using bluetooth is so easy and I am glad they offe... See more
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Review summary
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The units are reasonably priced and clean. Management is friendly and helpful. The only thing that I think needs improvement is more carts. It seems like I'm always having to search for one. Other tha... See more
The sign up process online was fairly straight forward. Bought a lock during signup. Found out that the lock was 25% more online vs in office. No option given to know and select or return. Apparently... See more
Simple web interface to reserve unit. Property agent (AJ) was pleasant and thorough onsite. Very good experience to proceed rapidly to getting our items stored in the new unit. Facility appears very n... See more
Company details
Written by the company
US Storage Centers (USSC) has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions since 1985. USSC develops, owns, operates and manages over 130 facilities, throughout 15 states and totaling over 5.6 million rentable square feet. We have a fully integrated platform that combines the best in people, processes and technology with the goal of delivering the best customer experience in the industry. Our facilities are clean, conveniently located, and equipped with many of today’s leading amenities such as key-code gated entrances, 24 hour video recording, climate control and a free move-in truck. While features will vary by facility, all of our facilities are staffed with courteous, knowledgeable and professionally trained managers who are able to make decisions and are always willing to help. Thank you for your time and interest in US Storage Centers. Please contact us with any questions, comments or feedback US Storage Centers is also a proud sponsor of the 501(c)(3) organization Kure-It! Its mission is to provide direct funding for innovative kidney cancer and other orphan cancer research. At participating locations, US Storage Centers will match 100% of our customer’s contributions in the Round Up for Research campaign, with 100% of the funds raised are directed and used for research programs at world-class institutions such as City of Hope and Cedars Sinai. To date, USSC, with the help of its customers, has raised over $300,000. We truly have the best facility managers and customers in the business. USSC is also a leader in the self-storage industry through its active involvement in the Self Storage Association and state associations such as the California Self Storage Association. Several members of our management team frequently act as board members, speakers and panelists for industry groups and events. We believe in the self-storage industry and try to do our part to give back to an industry that has been very good to us over the years.
Contact info
2201 Dupont Drive Ste 700, 92612, Irvine, United States
- 949-748-5900
- contactus@usstorage.net
- usstoragecenters.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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I would like to say that there is…garbage insurance and staff
I would like to say that there is people that work for this company that shouldn't work in the positions the have got. very unhappy of services if I had another place to move to I would of done it a long time ago .... there insurance they make you get is crap its lies they do not honor shit garbage
February 26, 2026
Reply from US Storage Centers
Hello Roy, thank you for sharing your feedback. We’re sorry to hear about your concerns regarding customer service and the insurance coverage you referenced. We appreciate you bringing this to our attention and would like the opportunity to learn more about your experience. Please email your preferred contact details to contactus@usstorage.net, and a member of our management team will follow up with you promptly.
Yvette and Filbert provided exceptional…
Yvette and Filbert provided exceptional customer service, even though they were preparing to close when I arrived. They thoroughly explained the contract, informed me about the lock, demonstrated how to use the lock, and showed me my unit. When I felt the unit was too small, they promptly showed me another one, which was the next size up, and it was perfect. They were very communicative and made me feel at ease. They truly deserve recognition for their outstanding customer service, as it is rare to find such dedication these days.
March 6, 2026
Excellent initial experience renting at this US Storage facility.
Simple web interface to reserve unit. Property agent (AJ) was pleasant and thorough onsite. Very good experience to proceed rapidly to getting our items stored in the new unit. Facility appears very neatly laid out and clean. Requirements to rent as expected with no surprises.
March 6, 2026
Unit available NOT READY
I rented an available unit that was not ready and the previous tenant left trash behind. Property management moved us to a unit right next door with auto oil on the floor (it did not get cleaned because she said she did not know we were renting the unit and did not have time to clean). Fast forward there is now an accounting issue and I am told I owe an additional $102 with the unit transfer but it's the exact same size of unit I secured through this website.
March 6, 2026
Reply from US Storage Centers
Hello Mel, thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the unit condition at move-in, the transfer to another unit, and the account balance you were later informed about. We appreciate you bringing these matters to our attention and would like the opportunity to learn more about your experience. Please email your preferred contact details to contactus@usstorage.net, and a member of our management team will follow up with you promptly.
User friendly online portal
User friendly online portal. Excellent personable customer service!
March 3, 2026
Superior Service
Shaniece (Office mgr.) was extremely helpful and patient with me. She explained everything thoroughly. I made last minute changes when I discovered I needed a bigger unit. It was late and certain she was supposed to be off work but kept her smile and sweet personality in spite of the situation. Thank you for all your help & time. You made my nightmare of a move worth it!
March 2, 2026
People in the branch are great
February 10, 2026
I m well pleased with the service here.
February 11, 2026
Super life is much easier
I’m new but love the fact the hours are good and this phone app system also works really well and it’s easy. No need to look for keys or keys getting lists anymore.So far it’s been an amazing experience!!
February 8, 2026
Experience was great
Experience from staff was great. They were nice and informative. Help me finish my rental process even when I got there close to closing time. Facility is clean and quiet and never busy. Love the parking spaces.
February 5, 2026
The lady on the front super nice
The lady on the front super nice, I went there and I previously booked for another day online and she changed it and gave me access immediately. Thank you! I aporeciate you!
February 4, 2026
Helpful & friendly Property manager
manager was very helpful either for payments from switzerland or to organize a mobil repair bescause our motor battery was dead and had to be replaced before we could leave the storage.
February 11, 2026
Great customer service
Porsche was a delight to work with and represented your company with excellence.
February 11, 2026
After I set up online I got a phone…
After I set up online I got a phone call saying they won't rent to me and could provide no explanation why and I still haven't been refunded my noney
February 10, 2026
Reply from US Storage Centers
Hi Gerald, thank you for taking the time to share your experience at our facility. We’re sorry to hear about your concerns regarding the rental process, the lack of explanation provided, and the delay in receiving your refund. We appreciate you bringing this to our attention and would like the opportunity to look into this further and assist. Please email your preferred contact details to contactus@usstorage.net, and a member of our management team will follow up with you promptly.
This place is legit
The process of getting into a storage was speedy and try the prices are fair.
February 4, 2026
I like how they helped everything I had…
I like how they helped everything I had to go back in this morning to ask about auto pay and they helped me with that request. They are great workers up there.
February 6, 2026
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