The rental process was very easy, done on line, with a good introductory rate. I'm happy my unit is a drive-up unit. The app for accessing the gate using bluetooth is so easy and I am glad they offe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The units are reasonably priced and clean. Management is friendly and helpful. The only thing that I think needs improvement is more carts. It seems like I'm always having to search for one. Other tha... See more
The sign up process online was fairly straight forward. Bought a lock during signup. Found out that the lock was 25% more online vs in office. No option given to know and select or return. Apparently... See more
Simple web interface to reserve unit. Property agent (AJ) was pleasant and thorough onsite. Very good experience to proceed rapidly to getting our items stored in the new unit. Facility appears very n... See more
Company details
Written by the company
US Storage Centers (USSC) has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions since 1985. USSC develops, owns, operates and manages over 130 facilities, throughout 15 states and totaling over 5.6 million rentable square feet. We have a fully integrated platform that combines the best in people, processes and technology with the goal of delivering the best customer experience in the industry. Our facilities are clean, conveniently located, and equipped with many of today’s leading amenities such as key-code gated entrances, 24 hour video recording, climate control and a free move-in truck. While features will vary by facility, all of our facilities are staffed with courteous, knowledgeable and professionally trained managers who are able to make decisions and are always willing to help. Thank you for your time and interest in US Storage Centers. Please contact us with any questions, comments or feedback US Storage Centers is also a proud sponsor of the 501(c)(3) organization Kure-It! Its mission is to provide direct funding for innovative kidney cancer and other orphan cancer research. At participating locations, US Storage Centers will match 100% of our customer’s contributions in the Round Up for Research campaign, with 100% of the funds raised are directed and used for research programs at world-class institutions such as City of Hope and Cedars Sinai. To date, USSC, with the help of its customers, has raised over $300,000. We truly have the best facility managers and customers in the business. USSC is also a leader in the self-storage industry through its active involvement in the Self Storage Association and state associations such as the California Self Storage Association. Several members of our management team frequently act as board members, speakers and panelists for industry groups and events. We believe in the self-storage industry and try to do our part to give back to an industry that has been very good to us over the years.
Contact info
2201 Dupont Drive Ste 700, 92612, Irvine, United States
- 949-748-5900
- contactus@usstorage.net
- usstoragecenters.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Efficiency …
The fact that I could reserve my unit online and then just go in and get setup in such an efficient way.
November 29, 2025
Chris was great
Chris was great, very informative and polite. Space was clean and a great size for the price.
December 6, 2025
Fast & easy move in
The lady in the front is very helpful for anything. The process was fast and easy. Thank you again.
November 11, 2025
Reliable and secure
The staff was very quick and efficient. The company is secure and reliable. The hours are perfect. The price is amazing. I highly recommended.
December 3, 2025
Great site Manager!!
The site manager Javana (not sure of the spelling) is AWESOME! Friendly and helpful for my move in. I have rented here before, Great place to store your stuff.
December 2, 2025
It was a simple process online and the…
It was a simple process online and the employee Zack was very pleasant at the storage center.
December 3, 2025
Very clean
The ease of paying all online and getting to the facility and being able to quickly get to my storage.
December 1, 2025
How everything was fast and efficient…
How everything was fast and efficient that paperwork process went good.
November 29, 2025
Make sure you compare
I've been renting there since February. I found out today that the rent is going up yet again ( it just went up) and it's a big increase. It's a 5x15 unit, that has gone up $200+ since I started there. An employee told me that $276 is the going rate for a 5x15 unit. No, I checked around and Extra Space Storage has a 10x15 for $196. Big difference. Cube Smart has a 5x15 for $129.75 online price. Also, I have a small unit that has spider webs on the ceiling and onto my belongings. I was also told by the same employee that nothing can be done because the previous exterminator company didn't spray and they're waiting for a new company to take over. It's just gross. I don't blame the employees because they're preprogrammed to say these things. It's upper management who needs to take responsibility. And if someone is going to respond to this review and ask me to contact US Storage directly, make sure the company plans to actually responds to me
December 1, 2025
Unprompted review
Reply from US Storage Centers
Hello Linda, thank you for sharing your experience. We’re sorry to hear about your concerns regarding the recent rate adjustments and the facility upkeep, and we appreciate you bringing these matters to our attention. What you described does not reflect the standard we strive to uphold, and we would welcome the opportunity to connect with you directly to learn more. Please email your preferred contact details to contactus@usstorage.net, and a member of our management team will follow up with you promptly.
Rude customer service from lady thing…
Rude customer service from lady thing at front desk including harassment and fraudulently playing with my account
November 28, 2025
Reply from US Storage Centers
Hi Sharon, thank you for sharing your experience. We’re sorry to hear about your concerns regarding customer service, communication, and your account, and we appreciate you bringing this to our attention. Customer service is important to us, and we take matters like these seriously. We’d welcome the opportunity to connect with you directly to learn more. Please email your preferred contact details to contactus@usstorage.net, and a member of our management team will follow up with you promptly.
Ease of move in
Ease of move in. Staff answered all questions and simplified the process
November 5, 2025
Good thanks
November 3, 2025
Reply from US Storage Centers
Hello Susan, thank you for sharing your feedback. We’re sorry to hear about your concerns regarding our return policy. We value transparency and would appreciate the opportunity to learn more about your experience so we can address it directly. Please email us at contactus@usstorage.net, and a member of our management team will follow up with you promptly.
The lady was polite and explained…
The lady was polite and explained everything well and as to what to expect.
November 5, 2025
Great service from the moment you step…
Great service from the moment you step in the door.
November 1, 2025
I was told that I would be receiving a…
I was told that I would be receiving a discount or refund because I signed up on a Saturday and when I went back to access my unit- the access code had not been "Activated"- causing me to rent my Uhaul for 3 more days because I had nowhere to store my stuff. What an inconvenience.
October 4, 2025
Reply from US Storage Centers
Hello April, thank you for sharing your experience. We’re sorry to hear about the inconvenience you experienced with your access code and the resulting delay in using your unit. We appreciate you bringing this to our attention and would like the opportunity to connect with you directly to review your account and address your concerns. Please email us at contactus@usstorage.net, and a member of our management team will follow up with you promptly.
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