The rental process was very easy, done on line, with a good introductory rate. I'm happy my unit is a drive-up unit. The app for accessing the gate using bluetooth is so easy and I am glad they offe... See more
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Review summary
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Reviews shaping this summary
The units are reasonably priced and clean. Management is friendly and helpful. The only thing that I think needs improvement is more carts. It seems like I'm always having to search for one. Other tha... See more
The sign up process online was fairly straight forward. Bought a lock during signup. Found out that the lock was 25% more online vs in office. No option given to know and select or return. Apparently... See more
Simple web interface to reserve unit. Property agent (AJ) was pleasant and thorough onsite. Very good experience to proceed rapidly to getting our items stored in the new unit. Facility appears very n... See more
Company details
Written by the company
US Storage Centers (USSC) has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions since 1985. USSC develops, owns, operates and manages over 130 facilities, throughout 15 states and totaling over 5.6 million rentable square feet. We have a fully integrated platform that combines the best in people, processes and technology with the goal of delivering the best customer experience in the industry. Our facilities are clean, conveniently located, and equipped with many of today’s leading amenities such as key-code gated entrances, 24 hour video recording, climate control and a free move-in truck. While features will vary by facility, all of our facilities are staffed with courteous, knowledgeable and professionally trained managers who are able to make decisions and are always willing to help. Thank you for your time and interest in US Storage Centers. Please contact us with any questions, comments or feedback US Storage Centers is also a proud sponsor of the 501(c)(3) organization Kure-It! Its mission is to provide direct funding for innovative kidney cancer and other orphan cancer research. At participating locations, US Storage Centers will match 100% of our customer’s contributions in the Round Up for Research campaign, with 100% of the funds raised are directed and used for research programs at world-class institutions such as City of Hope and Cedars Sinai. To date, USSC, with the help of its customers, has raised over $300,000. We truly have the best facility managers and customers in the business. USSC is also a leader in the self-storage industry through its active involvement in the Self Storage Association and state associations such as the California Self Storage Association. Several members of our management team frequently act as board members, speakers and panelists for industry groups and events. We believe in the self-storage industry and try to do our part to give back to an industry that has been very good to us over the years.
Contact info
2201 Dupont Drive Ste 700, 92612, Irvine, United States
- 949-748-5900
- contactus@usstorage.net
- usstoragecenters.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kind
My storage unit was not ready and the person at the desk was kind and found me a new spot right away. Clear communication, easeful demeanor, and pleasant.
October 13, 2025
Easy setup process
Easy setup process, great pricing, and location. Didn't enjoy the added stress of being poked about POD unloading & pick-up, but they did accommodate.
October 31, 2025
Reply from US Storage Centers
Hello, thank you for sharing your experience at our facility. We’re glad to hear you found the setup process, pricing, and location convenient but also understand your concerns regarding the POD onloading and pick up process. We would like to connect to learn more and see how we can improve. Please email us at contactus@usstorage.net, and a member of our team will contact you promptly.
Extremely friendly and helpful staff
Extremely friendly and helpful staff, smooth rental process, and the facility is very clean.
November 8, 2025
Receptionist was very helpful
Receptionist was very helpful. She guided us through the storage and provided us a dolly to use for our stuff.
November 8, 2025
The ease of utilizing the website for a reservation.
Friendly, helpful staff. And, the facility is immaculate, climate-controlled & clean.
November 8, 2025
Staff made it easy to get started and…
Staff made it easy to get started and to move efficiently.
October 29, 2025
Great sized space for the price
Great sized space for the price! Excellent customer service! Love the app that can open and close the gates!
November 7, 2025
Checking in
Ryan was very helpful in assisting my son and myself in checking in. He also addressed and answered all of our questions! Thankyou
November 7, 2025
Nice staff, poor maintenance, review month to month rates/fees/increases
This review has little to do with the employee's there, it has to do with the facility itself and the fees and rates charged. If you need to rent more than one unit you are charged the $29 fee for each rental. It's a one time charge, and it's ridiculous that you're charged it for each rental. Also, in my unit there are spiderwebs all over the "ceiling ". The other issue I had was when I rented my first unit in February 2025. It was 2/14 to be exact and I had planned on moving my belongings in on 2/17, and yes it was paid for on the 14th. When I got there on Monday the 17th there was a lock on my unit and it wasn't mine unfortunately at this time the facilities manager was also being sent to another location I believe in Hawthorne so I couldn't even go into the office to speak to anybody so I called. The woman over the phone told me there was nothing she could do and I had to wait until the facilities manager arrived. It was only supposed to be about an hour. It wound up being almost 3. Not only was this a big waste of my time, but I actually asked to be reimbursed for the days I could not get into my unit because another renter saw that my unit was open and decided to use it because they were cleaning out their unit. totally unacceptable. The other issue I have is and I do realize that they do rate increases periodically but since mid February until now my rate has gone up $140 per month I do have family members that have rental units elsewhere with different facilities and their rates increase may be every six months, not every 2 to 4 so just be aware of that.
Ok, so I received a response from US Storage asking me to send an email to the address listed and I would receive a response from their management team quickly. Haha! That was about 6 days ago. Hmm, I guess everyone's idea of quickly is different. Not that I really expected them to respond at all
October 25, 2025
Reply from US Storage Centers
Hello Linda, thank you for sharing your experience. We’re sorry to hear about your concerns regarding upkeep, rate adjustments, and the challenges you faced during your initial move-in. We understand how important it is to have a smooth rental experience, and we appreciate you bringing these matters to our attention. We’d like the opportunity to connect with you directly to learn more and address your concerns. Please email us at contactus@usstorage.net, and a member of our management team will follow up with you promptly.
Went out of their way to help!
October 26, 2025
Great staff and fast rent/move in
I paid for my unit online quick and easy. I came in the next day and spent less than 10 minutes in the office. The front staff was extremely kind and polite. Love that theres great elevator space and indoor cooling.
October 24, 2025
Great interaction in the office after i…
Great interaction in the office after i had booked online. Really great service and staff!
October 30, 2025
I already submitted a review
I already submitted a review, and you responded to my concerns. Please stop sending these emails. I get at least two a day!
Signing up, for the most part, was fine, but these continuous multiple requests for review are making me rethink my previous generally positive review.
October 20, 2025
Reply from US Storage Centers
Hello, thank you for sharing your feedback about your experience. We’re glad to hear the sign-up process was positive and appreciate your comments regarding our review request process. If you have any additional questions or concerns, please contact us at contactus@usstorage.net, and a member of our team will follow up with you promptly.
Professional and clean facility!
October 19, 2025
Storage unit
Love my unit, the management is on point! I recommend this facility to everyone! Great deals and prices!
July 10, 2025
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