Val-U-Computers.couk Reviews 1,833

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

arrive open the package and the laptop looked in superb condition like new,very pleased . would highly recommend this company.

Rated 4 out of 5 stars

Excelllent customer service. We noticed a small crack in the bottom panel. A quick phone call led to an exchange and within twenty four hours we received a really good laptop with very little evidence... See more

Rated 5 out of 5 stars

Ordered a Dell Latitude D630 with windows XP as I needed to run old 16 bit amateur radio programmes. The laptop came beautifully packed and in like new condition together with back up CD and driver... See more

Rated 4 out of 5 stars

Hinge screw loose, leading to screen wobbling when opened, immediately after delivery. Was going to return, however on closer inspection, I tightened rear screw to solve problem. Was disappointed that... See more

Company details

  1. Computer Hardware Manufacturer
  2. Computer and Accessories Store
  3. Computer Repair Service
  4. Computer Store

Written by the company

Val-U-Computers has been trading for 30 YEARS. We supply cheap, refurbished laptops from £99 by DELL, HP & Lenovo. Discounts for quantity, existing customers and trade Next day and weekend delivery available 14 day money back guarantee. Most laptops despatched using the award winning courier, Interlink Express, who provide a timed delivery service We specialise in supplying laptops with serial and parallel ports to engineers. Proud to have one of the best ratings in the industry for many years but we are not resting on our laurels, we are constanting trying to improve what we do. Customer satisfaction is our success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Service

We needed a home PC to replace our old (and very slow) one. With Windows 10 coming to an end, we looked for one with Windows 11 installed. We concentrated on companies offering a 12-month warranty, giving us a similar level of security to buying new.
ValuComputers had the best value of any suitable refurbished PCs we found online. We emailed them with a couple of questions, and Kurtis replied quickly and with clear answers, so we ordered a Lenovo ThinkCentre M900 from them. It arrived just 2 working days after ordering, very well packaged. It's in excellent condition inside and out, and runs like a dream, taking just 30 seconds from power on to home screen.
We only have a couple of very minor criticisms: we couldn't get their contact form to work, and the online tracking of the delivery wasn't updated. We dealt with the first problem by sending them an email, and the second didn't really matter as the PC was delivered very quickly.
We would highly recommend ValuComputers to anyone looking for a good quality refurbished computer.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

The laptopwas as specified on the…

The laptopwas as specified on the website, a number of questions that I had regarding the laptop when I operated it was answered politely and to the point.
The problems were not of Val-U-Computers making but the way that Dell operating system worked.
I have bought laptops from them in the past, and would purchase from them again. Well done Val-U-Computers.

March 11, 2024
Rated 5 out of 5 stars

Good service and excellent value.

Refurbished laptop easy to order with specific requirements on line.
Well packaged and delivered in a very reasonable time.
In good condition and works a treat.
Excellent value. What more can I say?
Well done Val-U-Computers!

March 13, 2024
Rated 5 out of 5 stars

Excellent company to deal with

I am a pensioner having limited PC skills and purchased the incorrect model for my needs. I had set it up and realised that the Graphics was not up to the task. Explained this to Kurtis at Valu Computers, within days my PC was returned and without fuss I received a full refund.
Well worth 5 stars would recommend.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Cannot fault your service,prices and customer service. My laptop was delivered in 3 working days. Very handy windows 10 disc included. Quick load. Excellent laptop. Absolutely saved my life Val - U - Computers. Can't recommend them enough. Thank you!!

February 14, 2024
Rated 4 out of 5 stars

Excelllent customer service

Excelllent customer service. We noticed a small crack in the bottom panel. A quick phone call led to an exchange and within twenty four hours we received a really good laptop with very little evidence to its previous life. This is the second computer purchased from Val-U-Computers and the previous one is still working well after several years use. Thank You.

January 24, 2024
Rated 5 out of 5 stars

This the second Thinkcentre desktop ...

Yet to set this one up, but this the second Thinkcentre desktop purchased from Valucomputers, as the first has behaved flawlessly, with a decent i5 processor, 16Gb RAM, optical drive and 256Gb SSD. Wi-Fi and a speaker in the box, which looked new to me, completed a very good deal. Setup was rapid, even for old person, and delivery was quick and sure; it comes with an ingenious air-cushion protective wrap!

February 13, 2024
Rated 4 out of 5 stars

Microsoft Pro 7 Purchase

The process of buying was fine and the delivery was exactly as advertised and within the time texted to me at all. I am however slightly disappointed with the product itself, there is a bit of screen flicker I don't get on my other digital products

February 9, 2024
Rated 5 out of 5 stars

great service

great service, the things I bought came on time, one thing I would want the team to improve is updating the tracking.The whole time tracking was saying the things are being prepared for shipping.

January 21, 2024
Rated 5 out of 5 stars

Val-U-Computers excel where help is needed. …

Val-U-Computers were very helpful after I purchased a laptop from them. I am computer illiterate and wanted advice and the problem was discussed with me by a member of their staff. Everything was explained fully and I am now a happier person for the knowledge I have been given. I guess I am not so computer illiterate now. And yes, the laptop I purchased is just what I needed.

January 12, 2024
Unprompted review

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