Harry was enthusiastic and helpful enabling me to get insurance for a slightly oddball situation (commercial van now being used for private use only) without difficulty. My only advice would be that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Revised review- I took out a policy and had issues with getting repeated phone calls from this company, I spoke to a number of people at customer support who assured me the problem was resolved. Sadly... See more
Company replied
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer... See more
Company replied
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... See more
Company replied
Company details
Written by the company
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Contact info
First Floor, 140 Brompton Road, SW31HY, London, United Kingdom
- vancompare.com
4.4
Excellent
6K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jacob was very pleasant
April 7, 2026
Reply from VanCompare.com
Dear Andrew,
Thank you for taking the time to leave your review.
We are really pleased to hear Jacob was very pleasant and that you had a positive experience with us. It is always great to receive feedback like this and we will make sure it is shared with him.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours sincerely,
Anna Vida
VanCompare
I was cut off twice when contacting the…
I was cut off twice when contacting the call centre.
April 7, 2026
Reply from VanCompare.com
Dear Rodney,
Thank you for taking the time to leave your review.
We are very sorry to hear you were cut off twice when contacting our call centre. We completely understand how frustrating this must have been, and we really appreciate you bringing it to our attention.
We will investigate this further to understand what went wrong and ensure we can improve our service going forward.
We are glad you still rated your overall experience as positive, and if there is anything else you would like to add, we would love to know.
Yours sincerely,
Anna Vida
VanCompare
quick service thanks
April 7, 2026
Reply from VanCompare.com
Dear Duke,
Thank you for taking the time to leave your review.
We are really pleased to hear you were happy with the quick service you received. Providing an efficient and smooth experience is something we always aim for, so it is great to know this came across.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Very very good
April 3, 2026
Reply from VanCompare.com
Dear Hopeton,
Thank you for taking the time to leave your review.
We are really pleased to hear you had such a positive experience with us. It is great to know everything went well and that you are happy with the service provided.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Professional and helpful
April 6, 2026
Reply from VanCompare.com
Dear Richard,
Thank you for taking the time to leave your review.
We are really pleased to hear you found our team professional and helpful. That is exactly the standard we aim to deliver for every customer.
We really appreciate your feedback and we’ll make sure your kind words are passed on to the wider team.
Yours sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Ashley,
Thank you for taking the time to leave your review.
We are really pleased to hear you found everything quick and easy to deal with, and that you were happy with the insurance deal you received. It is great to know the process felt smooth and straightforward for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
James was very professional and made…
James was very professional and made the whole set up really easy for me
April 6, 2026
Reply from VanCompare.com
Dear Stephen,
Thank you for taking the time to leave your review.
We are really pleased to hear James was very professional and made the whole setup really easy for you. It is great to know everything went smoothly from start to finish.
We truly appreciate your feedback, and we will be sure to pass on your kind words to James.
Yours sincerely,
Anna Vida
VanCompare
Reply from VanCompare.com
Dear Keith,
Thank you for taking the time to leave your review.
We are really pleased to hear you found everything so easy to complete, and that our staff were brilliant to deal with. It is also great to know you were happy with the price.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
Online quote experience with Gopcompare…
I checked for a quote online and very soon received a call from Gocompare asking if I was happy with quote. I was then put on to Finn who checked through the policy for me and came back with a new quote which was considerably cheaper. All done in a short time and policy up and running. Very satisfied with service.
April 6, 2026
Reply from VanCompare.com
Dear Iain,
Thank you for taking the time to leave your review.
We are really pleased to hear about your positive experience with the online quote process and that you were quickly contacted and supported through the next steps. It is great to know Finn was able to review your policy and secure a much cheaper quote for you, and that everything was set up smoothly and efficiently.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Finn.
Yours sincerely,
Anna Vida
VanCompare
Terrible broker
Went on line to get insurance quote had a phone call minutes later was told it would be cheaper over the phone and quicker . Got a figure that i said thought it was expensive but i was in a rush as had to vist my mum who was not well. Paid over the phone 54.95 deposit next morning read through email only to see broker charged over 50 percent cost of a years insurance ie 131 broker fee then i knew why it was so expensive not the reasons givrn over the phone so it was the startvof the second day phoned up under the cooling off period as other companies quoted half price was told i would loose my 54.95 deposit and had to pay another 55 pouds to come out of contract i was told ishould have read terms and conditions i explained it was done over the phone did not get terms to after deposit was paid was told to call complaints department which i did no answer had option for them to call back and you proba.y no the answer no call back. Would highly recomend not to use this company broker got 45 cancelation fee insurance got 25 pouns plus tax and charged for insurance a high price . The reason why agent calls is before you get chance to see there high fees ghen when you cancel they get 45 pounds anyway so win win for them. I thought fca done away with sharks like these many good companies out the to broker fees
April 4, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr Clothier,
Thank you for taking the time to discuss your concerns with me during an earlier phone call. Your feedback regarding our services is greatly appreciated, as it allows us to review our processes and implement necessary improvements to allow us to assist our customer better in the future.
As advised during our call, I have arranged for a full refund of all moneys you have paid towards the set up and cancellation of your policy, in light of the experience you had.
Once again please accept my sincerest apologies for the experience.
Should you have any further questions, or require further assistance, please do not hesitate to reach out to me directly. I am always here to help.
Yours sincerely,
Anna Vida
VanCompare Direct
Alexander was extremely helpful in…
Alexander was extremely helpful in setting up my van policy and at a much reduced price compared with my previous insurance company.
April 4, 2026
Reply from VanCompare.com
Dear Tom,
Thank you for taking the time to leave your review.
We are really pleased to hear Alexander was extremely helpful in setting up your van policy and that you were able to secure a much better price compared to your previous insurer. It is great to know you had such a positive experience.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Alexander.
Yours sincerely,
Anna Vida
VanCompare
Billy was very good and going through…
Billy was very good and going through my policy with me to get the best deal.
April 4, 2026
Reply from VanCompare.com
Dear Alastair,
Thank you for taking the time to leave your review.
We are really pleased to hear Billy was very helpful and took the time to go through your policy with you to get the best deal. It is great to know you had such a positive experience.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Billy, he will really appreciate it.
Yours sincerely,
Anna Vida
VanCompare
Worst insurance experience ever
Do not use. This is a dementedly poor broker, by far the worst insurance experience I have ever had. Everything is wrong. They push you towards doing everything online, preferably through their awful app, but then when you go to change a detail on the policy, tell you that you need to call them. Each time it will be 20 mins before they pick up the call. Having then used several minutes of your time "checking your contact details are up to date", they will say "I'm putting you on a brief hold", and that will be it. 10 minutes more will pass as you realise you won't hear from them again on that call. Start again.
Nothing works. After several calls over two days I managed to take one driver off the policy and add a new one, but the certificate isn't there on the site/app even though the message said it would be. All the old docs are there though, and every time you open one to see if it's the latest one that you're looking for and close it again, the collection of aging documents moves around in order, so you have to download them all to eliminate older ones once you can see the file number.
I genuinely can't wait for this policy to end later this month and I don't care how cheap it might be, I would go almost anywhere else as I have spent so much valuable time managing the policy, when it should be very straightforward.
April 3, 2026
Unprompted review
Excellent service many thanks to James…
Excellent service many thanks to James for sorting all out , he’s defo a keeper
April 3, 2026
Reply from VanCompare.com
Dear Antony,
Thank you for taking the time to leave your review.
We are really pleased to hear you received excellent service and that James was able to sort everything out for you. It is great to know you had such a positive experience.
We truly appreciate your feedback, and we will be sure to pass on your kind words to James.
Yours sincerely,
Anna Vida
VanCompare
Brillianta pleasure to deal with . so helpfull and so polite…
Brilliant so helpfull and so polite thank you so much ...ill be dealing with you from now on so helpfull !!
April 3, 2026
Reply from VanCompare.com
Dear Paul,
Thank you so much for taking the time to leave such a lovely review.
We are really pleased to hear you found the team brilliant, helpful and polite. It is great to know you felt well looked after.
Your kind words mean a lot and we will make sure the team sees your feedback.
Yours sincerely,
Anna Vida
VanCompare
Excellent service quick and easy got a…
Excellent service quick and easy got a quote within minutes
March 30, 2026
Reply from VanCompare.com
Dear Steve,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the service excellent, quick and easy, and that you were able to get a quote within minutes.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
That was very helpful conversation with…
That was very helpful conversation with Denis, thanks for new van insurance.
April 2, 2026
Unprompted review
Reply from VanCompare.com
Dear Nedyalko,
Thank you for taking the time to leave your review.
We are really pleased to hear you had a very helpful conversation with Denis and that you were happy with your new van insurance. It is great to know everything was made clear and straightforward for you.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Denis.
Yours sincerely,
Anna Vida
VanCompare
Thanks to Billy for the help sorting my…
Thanks to Billy for the help sorting my van insurance out top chap
April 2, 2026
Reply from VanCompare.com
Dear Adrian,
Thank you for taking the time to leave your review.
We are really pleased to hear Billy was able to help get your van insurance sorted and that you had such a positive experience. It is great to know the service made things straightforward for you.
We truly appreciate your feedback, and we will be sure to pass on your kind words to Billy.
Yours sincerely,
Anna Vida
VanCompare
Quick response and helpful
April 1, 2026
Reply from VanCompare.com
Dear Alexander,
Thank you for taking the time to leave your review.
We are really pleased to hear you found our response quick and the team helpful. It is great to know everything was dealt with efficiently for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
VanCompare
very nice person dealt with the quote.
March 31, 2026
Reply from VanCompare.com
Dear Stephen,
Thank you for your review.
I am delighted to hear that the adviser who dealt with your quote was so nice. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
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