Harry was enthusiastic and helpful enabling me to get insurance for a slightly oddball situation (commercial van now being used for private use only) without difficulty. My only advice would be that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Revised review- I took out a policy and had issues with getting repeated phone calls from this company, I spoke to a number of people at customer support who assured me the problem was resolved. Sadly... See more
Company replied
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer... See more
Company replied
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... See more
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Company details
Written by the company
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Contact info
First Floor, 140 Brompton Road, SW31HY, London, United Kingdom
- vancompare.com
4.4
Excellent
6K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My policy was completed by billy he was…
My policy was completed by billy he was brilliant, clear and made everything clear thanks billy appreciate it
March 31, 2026
Reply from VanCompare.com
Dear Jake,
Thank you for your lovely review.
I am delighted to hear that Billy was brilliant and made everything clear whilst helping to complete your policy. It is always great to know when one of our team provides such straightforward and helpful service.
I will make sure your kind comments are passed on to Billy.
Yours Sincerely,
Charlie Byrne
VanCompare
Great service from Samuel top guy 👌🏽
March 30, 2026
Reply from VanCompare.com
Dear Baljit,
Thank you for your great review.
I am delighted to hear that Samuel provided such a positive experience. Your kind comments are very much appreciated, and I will make sure they are passed on to him.
Yours Sincerely,
Charlie Byrne
VanCompare
After care is terrible
I did a quote online no issue within 20seconds they called saying they want to help get it cheap strange but ok I toke out the policy paid my deposit later that day I found another policy online a lot cheaper so I want to cancel
They called me today out the blue I thought perfect I don’t need to sit on hold for 20 mins the chap on the phone said no problem il put you through to the right department,ok , 30 minutes on hold and the phone cut off just tried to call again another 40min on hold well stuff it you call me when the direct debit doesn’t go through 👍 quick to take your money then they not interested I bet it would be the same for a claim
Update today had a call from complaints department a lovely lady called Anna cancelled my policy immediately and with a full refund very help and polite
Thankyou Anna
March 27, 2026
Reply from VanCompare.com
Dear Mr Hadleigh,
Thank you for taking the time to speak with me during our recent telephone conversation.
I am pleased that we were able to discuss your concerns and arrange the cancellation of your policy in line with your request.
Once again, please accept my sincere apologies for any inconvenience and frustration this matter may have caused.
As discussed during our call, if you have any further questions or require any assistance, please do not hesitate to contact me directly. I will be more than happy to help.
Yours sincerely,
Anna Vida
VanCompare
Checked all my insurance needs
Great company broker checked everything I required insurance wise fantastic knew exactly all the details required for my line of work exceptional
March 30, 2026
Reply from VanCompare.com
Dear Ronald,
Thank you for your fantastic review.
I am delighted to hear that our team took the time to understand your insurance needs properly and provided such knowledgeable, thorough service. It is great to know that everything was checked carefully and that you felt the adviser understood exactly what was required for your line of work.
We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Really good experience today with Billy who was very helpful with all my insurance needs and questions, won't hesitate to use in future insurance needs
Brilliant experience and helpful staff especially Billy!Thanks for everything
March 30, 2026
Reply from VanCompare.com
Dear Kevan,
Thank you for your fantastic review.
I am delighted to hear that you had such a positive experience with Billy and that he was so helpful with all of your insurance needs and questions. It is especially pleasing to know that he made such a strong impression and that you would not hesitate to use us again in the future.
I will make sure your kind comments are passed on to Billy.
Yours Sincerely,
Charlie Byrne
VanCompare
Very professional and easy
March 30, 2026
Reply from VanCompare.com
Dear Jon,
Thank you for your review.
I am delighted to hear that you found the service very professional and easy to deal with. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanComapre
Reply from VanCompare.com
Dear Shaun,
Thank you for your lovely review.
I am delighted to hear that Billy provided such professional service. We really appreciate you taking the time to share your feedback, and I will make sure your kind comments are passed on to him.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Good Afternoon,
Thank you for your review.
I am very pleased to hear that you received very good service. We really appreciate you taking the time to share your feedback.
If there is anything we could have done to make your experience a 5-star one, we would be grateful to hear it.
Yours Sincerely,
Charlie Byrne
VanCompare
Good telephone manner and help with…
Good telephone manner and help with fulfilling my needs
March 27, 2026
Reply from VanCompare.com
Dear Stephen,
Thank you for your review.
I am pleased to hear that you received helpful service and that the adviser’s telephone manner was so positive. It is great to know that your needs were understood and supported.
We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
We spoke with Frankie
We spoke with Frankie, he was professional and delt with our enquiries promptly
March 27, 2026
Reply from VanCompare.com
Dear Kirsty,
Thank you for your kind review.
I am delighted to hear that Frankie dealt with your enquiries promptly and professionally. It is always great to know when our team provides clear and efficient service.
I will make sure your kind comments are passed on to Frankie.
Yours Sincerely,
Charlie Byrne
VanCompare
scary prices but helpful staff The man I spoke to was friendly and helpful prices scary…
The man I spoke to was friendly and helpful. I had to ask him to repeat himself several times but that was not him but the phone line was not good! and my hearing is not the best.
March 27, 2026
Reply from VanCompare.com
Dear William,
Thank you for your review.
I am pleased to hear that the adviser you spoke with was friendly and helpful. I am sorry, however, to hear that the call quality was not the best and that this made the conversation more difficult at times.
We really appreciate you taking the time to share your feedback, and it is good to know that despite this, our team still provided a positive and helpful experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Liam,
Thank you for your review.
I am delighted to hear that you received friendly and quick service. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Good Afternoon,
Thank you for your review.
I am very pleased to hear that the adviser you spoke with was really helpful. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Morgan was excellent from van compare.
Morgan was excellent from van compare.
Polute helpful and very efficent.
Thankyou.
March 25, 2026
Reply from VanCompare.com
Dear Mark,
Thank you for your lovely review.
I am delighted to hear that Morgan provided such excellent service and that you found them polite, helpful, and very efficient. It is always great to know when one of our team has made such a positive impression.
I will make sure your kind comments are passed on to Morgan.
Yours Sincerely,
Charlie Byrne
VanCompare
Very polite and helpful service
March 24, 2026
Reply from VanCompare.com
Dear Barry,
Thank you for your review.
I am delighted to hear that you received very polite and helpful service. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Great bunch to deal with
Great bunch to deal with, the lad I had was extremely helpful on everything
March 23, 2026
Reply from VanCompare.com
Dear Rich,
Thank you for your great review.
I am delighted to hear that you found our team so easy to deal with and that the adviser you spoke with was extremely helpful throughout. It is always lovely to know when our customers have such a positive experience with us.
We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Vinny,
Thank you for your review.
I am delighted to hear that you found the service straightforward and without any messing about. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Sally,
Thank you for your great review.
We are delighted to hear that Connor was polite, friendly and very helpful. Providing a positive and supportive experience is exactly what we aim for.
We will be sure to pass your kind feedback on to Connor. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Mr. Fallow,
Thank you for your review.
We are pleased to hear that your experience was okay, although I am sorry to hear that the process felt a bit lengthy. We appreciate your feedback and will take this on board as we continue to improve our service.
If there is anything we can do to make your experience smoother next time, please do not hesitate to let us know.
Yours Sincerely,
Charlie Byrne
VanCompare
I had numerous phone calls 7 to…
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer complaints and they apologised and restored my faith in the company going forward
March 16, 2026
Reply from VanCompare.com
Dear Mr and Mrs Gillon,
Thank you for taking the time to speak with me during our earlier telephone conversation.
I am pleased that we were able to discuss your concerns in detail and reach a resolution that was satisfactory to you both.
Once again, please accept my sincere apologies for any inconvenience and frustration the matter may have caused. Your feedback is greatly appreciated and will be used to help us review our processes and improve the service we provide.
If you have any further questions or require any assistance in future, please do not hesitate to contact me directly, I will be more than happy to help.
Yours sincerely,
Anna Vida
VanCompare
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