Harry was enthusiastic and helpful enabling me to get insurance for a slightly oddball situation (commercial van now being used for private use only) without difficulty. My only advice would be that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Revised review- I took out a policy and had issues with getting repeated phone calls from this company, I spoke to a number of people at customer support who assured me the problem was resolved. Sadly... See more
Company replied
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer... See more
Company replied
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... See more
Company replied
Company details
Written by the company
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Contact info
First Floor, 140 Brompton Road, SW31HY, London, United Kingdom
- vancompare.com
4.4
Excellent
6K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VanCompare.com
Dear Marc,
Thank you for your kind review.
We are delighted to hear that you found our team very helpful and easy to talk to. Providing a friendly and approachable service is exactly what we aim for.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Professional friendly easy to…
Professional friendly easy to understood explain very clear..
March 13, 2026
Unprompted review
Reply from VanCompare.com
Dear Andrius,
Thank you for your great review.
We are delighted to hear that you found our team professional, friendly and easy to understand. Providing clear and straightforward support is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
The person I spoke to David was very…
The person I spoke to David was very polite & helpful & I was pleased with the way he responded &the quote I was given
March 12, 2026
Reply from VanCompare.com
Good Afternoon,
Thank you for your great review.
We are delighted to hear that David was polite and helpful, and that you were pleased with both his service and the quote provided. Providing a positive and straightforward experience is exactly what we aim for.
We will be sure to pass your kind feedback on to David. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Terry,
Thank you for your great review.
We are delighted to hear that you found our team very helpful and that everything was sorted so quickly. Getting you insured and back on the road within 10 minutes is exactly the kind of efficient service we aim to provide.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
good price
good price, very helpful got me it cheaper by advising me to put a second person on policy saving me money
March 7, 2026
Reply from VanCompare.com
Dear Maggie,
Thank you for your great review.
We are delighted to hear that you found our team helpful and that we were able to secure you a good price. It is great to know the advice provided helped reduce your premium and find the best value for you.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Sam Askew was very helpful even if he…
Sam Askew was very helpful even if he was a fast talker 🤣and had to repeat what he was saying for me but he was a very helpful friendly person who tried to get me the best quote possible
March 12, 2026
Unprompted review
Reply from VanCompare.com
Dear Rebecca,
Thank you for your great review.
We are delighted to hear that Sam Askew was helpful and friendly, and that he worked hard to find you the best possible quote. It is great to know he took the time to repeat things and make sure everything was clear for you.
We will be sure to pass your kind feedback on to Sam. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
They can't find my quote
I have phoned Van Compared on at least 3 separate occasions to try to accept a quote. Every time I have been told that the Ref in the email does not correlate with my customer profile/there is no information saved for me.
I have found each call handler quite abrupt and overly casual in how they speak. After eventually finding my quotes they were several hundred pounds more expensive than the initial price I was given.
Update: Charlie very kindly reached out via email as well as replying to this review. I have since found instance elsewhere, however I really appreciate the efforts made and the gesture of an Amazon voucher. Credit where credit is due - not a lot of businesses are so willing to acknowledge theirs errors or offer a solution.
March 12, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr. Wollard,
Thank you for taking the time to share your feedback, although I am sorry to hear about your experience. Customer satisfaction is very important to us, and we are committed to resolving this matter.
We attempted to contact you on Friday to discuss this with you directly, but unfortunately were unable to get through. I apologise that we were unable to speak with you at that time.
From my initial review, it appears the pricing issue may relate to an undisclosed modification to your vehicle. I appreciate how frustrating this must have been. I am also sorry that the additional references you provided could not be located, and for the service you received when you contacted us.
To ensure I fully understand what has happened, I would be grateful if you could respond to my email with the requested information. This will allow me to carry out a thorough review and identify where things may have gone wrong.
Once I have this information, I will investigate further and contact you again to work towards putting things right.
Thank you for your patience and understanding. I look forward to hearing from you so that we can resolve this matter to your satisfaction.
Yours Sincerely,
Charlie Byrne
VanCompare
Wouldnt even rate 1 star
Wouldnt even rate 1 star, my van was rejected due to having a dodgy mot and dreadful trouble with break downs in the first week, so i cancelled my insurance, these people charged me £220 for a weeks insurance, and still havent sent back the £770 they owe me, these companys are greedy and not very good, but now iv seen how they operate, ie witholding money due back, i will just simply never use them again just greed and or incompetence on their part, i dread to think how they would handle a claim, as you cannot get through to a human, their automated phone asks you questions then cuts you off this is Nick Kates husband
18 03 26
After getting on the phone again regarding a refund, i was initially told would be 3 to 5 days, i was today told 7 to 10 days, i was left on hold 20 mins then cut off, so called back again, did this time get a chap who knew what he was doing , seemed to sort things after me having to carry on again about the refund, NEVER USE THIS COMPANY AGAIN, dreadful customer service
March 10, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr Wiffen,
Thank you for taking the time to share your detailed feedback regarding our services.
I also really appreciated the opportunity to speak with you during our recent telephone conversation. I am genuinely sorry for the frustration and inconvenience this matter caused you, and I am pleased that I was able to resolve your issue over the phone and help reach a more positive outcome.
Your satisfaction means a great deal to us, and we are very grateful for the opportunity to address your concerns directly.
We always aim to deliver a consistently high standard of service, and I am truly sorry that we fell short on this occasion. Please be assured that your comments have been taken seriously and will be shared with the relevant teams to help us identify where improvements can be made.
As mentioned during our call, if there is anything further you need or any questions arise, please do not hesitate to contact me directly. I will be more than happy to help.
Yours sincerely,
Anna Vida
VanCompare
The adviser/staff James chalk was well…
The adviser/staff James chalk was well spoken polite aswell as patient with me while dealing with my 2nd policy and would be happy to deal with this company again thank you very much!!
March 12, 2026
Reply from VanCompare.com
Dear Wayne,
Thank you for your wonderful review.
We are delighted to hear that James provided such polite and patient support while assisting you with your second policy. It is great to know he made the process comfortable and easy for you.
We will be sure to pass your kind feedback on to James. Thank you again for taking the time to share your experience, and we look forward to assisting you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Alex,
Thank you for your kind feedback.
We are delighted to hear that you found the process easy and that it helped take the hassle out of shopping for insurance. That is exactly the experience we aim to provide our customers.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Quazim,
Thank you for your kind feedback.
We are delighted to hear that Luis was friendly and professional when assisting you. I will be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
we found that this company took unauthorized moneys from an expired credit card
IUIJOThis company took money from our company account unauthorized from an expired credit card on 16/02/2026 and we found out that they had been taking payments since feb 2023 unauthorized and failed to respond to litigation issued to them to respond in 7 days which they failed to do so and this is a data protection breach as obviously they are storing individuals data information and using information fraudulantly unchecked and is deemed to be unsafe to give payments to this company and at time of writing this review have taken £2066.71 plus interest from our account to date and have not responded so be beware and anyone interested the case no was v584273 you have 7 days to respond before action to fca and credit card data misuse and cant work out how audit have not queried this deception as this company have never been our insurers and we have provided evidence as such and proof of non existant vehicle certificate from *dvla 30/12/2023 so await response but advise customers to only pay insurance by a standing order or bank transfer so the customer is in control and not have our underhanded experience and it appears they are trying pass the buck by saying dvla need to input information and the underwriters will have to ok the monies taken but this is not the legal case as the underwriters did not syphon off the money as van compare did and it is them that are legally liable anr this is a factual account of statement issued and we think they are going to try and give us the runaround but watch this space as we are not going to let this company get away with underhand tactics and failure to check information as they have access to mid to check insurance information and they have been caught on the hop and they dont like it As underwriters accept the risk for a fee and if there is no risk there is bo fee but if a party submits false information to and underwriter for a non existant transaction then that company trading as van compare is liable and we have done some reseach and found other similar issues with this company that are owned as BIS LTD based in guildford surrey and we have reported this fraud to our commercial insurers and are awaiting their response as to why van compare bis insurance ltd would insure a non existant vehicle and supporting evidence has been disclosed to them and how has bis insurance ltd not yet had their fca license challenged and when this so called insurance company called us back to accetain the situation they seem to have a problem understanding fraud and english language and this van compare insurance company have all the hallmarks of taking money off customers but in any event that a claim would have to be made that the drawbridge would be raised and a sorry we cant help you sign would go up
February 16, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr. Arnott,
Thank you for taking time out of your day to speak with me this afternoon. It was good to address your concerns directly and start working towards resolving this matter. I appreciate your understanding in the automatic renewal process, and hope my explanation was able to alleviate your concerns and provide some reassurance.
Looking forward to keeping in touch and resolving this matter to your satisfaction.
Yours Sincerely,
Charlie Byrne
VanCompare
The whole process went through smoothly.
March 9, 2026
Reply from VanCompare.com
Dear Stan,
Thank you for your feedback.
We are delighted to hear that the whole process went through smoothly for you. Providing a straightforward and hassle-free experience for our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Paul,
Thank you for your kind feedback.
We are delighted to hear that you found the process easy, fast and straightforward, and that you felt the policy offered good value. That is exactly the experience we aim to provide our customers.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Explained everything clearly
March 9, 2026
Reply from VanCompare.com
Dear Tony,
Thank you for your feedback.
We are pleased to hear that everything was explained clearly during your interaction with our team. Ensuring our customers fully understand their policy and options is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Can't remember name of chap on phone…
Can't remember name of chap on phone but he did an excellent job of talking me though the renewal of my van insurance
March 9, 2026
Reply from VanCompare.com
Dear Dorothy,
Thank you for your kind feedback.
We are delighted to hear that the advisor you spoke with did an excellent job guiding you through the renewal of your van insurance. Providing clear and helpful support is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Mr. Walsh,
Thank you for your feedback.
We are pleased to hear that you found the communication clear and helpful. Providing straightforward and reliable support to our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
What a phaf to get insurance
Price ok but was promised a call back promising me greater savings it never happened so probably paid more than i could have. Having to call in to validate my policy is twenty minutes of my life I wont get back . Over all ok but I cant guarantee would use again . Having read the reply to my review I appreciate the sentiment behind it however If I was called back why was no message left with a phone number to allow me to make contact ? sort of emphasises my original point really
March 8, 2026
Reply from VanCompare.com
Dear Mr. Stephens,
Thank you for taking the time to share your feedback, although I am sorry to read about your experience.
I did attempt to call you this morning so that we could address your concerns directly, however I was unfortunately unable to reach you. Please do return my call at your earliest convenience, as your experience is incredibly important to us.
I sincerely apologise that you did not receive the promised call back. We also fully appreciate that your time is valuable, and I am sorry for the inconvenience caused during the validation process.
I look forward to hearing from you so that we can resolve this matter to your satisfaction. Wishing you a pleasant day in the meantime.
Yours Sincerely,
Charlie Byrne
VanCompare
(Very poor customer service )
(Very poor customer service )
I bought a new vehicle and requested insurance to swop over from my old van to my new van , a simple transaction being an existing customer,not the case.
I had to go to a different insurance company just to fill my new van with fuel ready for work Monday.
This cost me £153.99 on top of the monthly on going cost of my policy with vancompare.
Paul Gollogly.
March 6, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr. Gollogly,
Firstly, thank you for taking the time out of your morning to speak with me. It was good to discuss your concerns directly and begin working towards a resolution.
I do hope that our conversation demonstrated our commitment to you as a valued customer. Your experience is incredibly important to us, and we are dedicated to achieving a positive outcome.
Thank you again for your patience and understanding.
Wishing you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Jason,
Thank you for your feedback.
We are pleased to hear that you had a great experience overall, although I am sorry if the pace of the call felt a little fast. We always aim to ensure everything is explained clearly and comfortably, and your feedback will help us improve this going forward.
We appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
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