Tried to call to cancel an order. Couldn't get through. Sent an email to cancel. The next day, I get an email saying my order shipped. I wrote again. They responded, saying it can take days for them... See more
Company replied
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Update: After filing complaints with the BBB and others, I was issued a full refund with an email apology from the company. I would order from them with caution, but may give them another chance. Fir... See more
Company replied
They screwed up my shipping, (shipped partial without informing me, then were WAY off their shipping estimate) then they want 18% to return anything. Then they sent me 3 marketing emails in one day A... See more
Company replied
I like the products we received - 4 casement stays - but they could not work with our windows. We returned, but they assessed an 18% restock fee, which we had not been aware of before purchasing or re... See more
Company replied
Company details
Information provided by various external sources
Van Dyke's Restorers has over 25,000 items to make your house a home. Choose from Vintage styled restoration hardware and supplies for any home decor project.
Contact info
3507 Cokesbury Rd, 29653, Hodges, United States
- (800) 237-8833
- customerservice@vandykes.com
- vandykes.com
1.7
Bad
704 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was impressed with Customer service
I was impressed with Customer service. But I didn't realize that my products where coming from another state and company name. My bank card was cancelled. When I realized it was Van Dykes I had to mail them a check. They where super about the mess. I'm hoping they mention where products are coming from with new customers.
July 11, 2018
Unprompted review
product was received in a timely manner…
product was received in a timely manner and craftsmanship was excellent. I would recommend this company to anyone wanting quality wood products
July 11, 2018
Unprompted review
Iron hook
I purchased an iron hook to create a swag on a pendant light that needed to be moved a bit. I liked this one much better than the options at the hardware store- a more industrial and contemporary look to go with my transitional style kitchen.
July 10, 2018
Unprompted review
Great selection
Quick shipping and great selection. Quality products. Will definitely order from them in the future.
July 9, 2018
Unprompted review
Happy Customer
The parts received were exactly what we needed. Prompt service at good prices. Thanks!
July 9, 2018
Unprompted review
We bought wall mount Spigot
We bought wall mount Spigot. We didn’t know they were two different lengths on the spout. The one we got was too long, and to buy the shorter one cost almost as much as the whole spigot
July 8, 2018
Unprompted review
Reply from Van Dyke's Restorers
Dear Tim,
Thank you for taking time to participate in our review. After reviewing your order, we are happy to see that the representative was able to adjust the items cost for you. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers.
I needed a latch for my antique…
I needed a latch for my antique reproduction kitchen sink cabinet and this was exactly what I wanted. It looks great in my new farmhouse kitchen!
July 8, 2018
Unprompted review
There were very helpful.
July 8, 2018
Unprompted review
They look & fit great.
July 8, 2018
Unprompted review
great products, fast shipping
July 7, 2018
Unprompted review
It's Good
It's Good, but you can be better, I have in my first purchase I had some problems, especially in the payment method where it could not be done.
July 7, 2018
Unprompted review
employee didn't know about product
employee didn't know about product. What she explained was not correct about product. Waste of my money
July 7, 2018
Unprompted review
Reply from Van Dyke's Restorers
Dear Blane,
Thank you for taking the time to leave us a review. Thank you for bringing this situation to our attention. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.
unfinished table legs.
The product I ordered{table legs) was not in stock and had to be back ordered. Delivery was somewhat later than promised.
The quality was good but required a little work on my part to achieve a proper fit of the parts.
July 6, 2018
Unprompted review
Had an overall smooth experience
Had an overall smooth experience, satisfied with what i purchased and with delivery experience.
July 6, 2018
Unprompted review
No Issues...Happy with the product
Actually purchased some replacement door knobs. We’re better than the originals
July 6, 2018
Unprompted review
Nice !
Nice ! .. The site was easy to use . I got everything I ordered , delivered on time ..
July 6, 2018
Unprompted review
Product was beautiful as advertised
Product was beautiful as advertised. Delivery was fast. Price was reasonable. The experience was perfect.
July 6, 2018
Unprompted review
Close but not close enough
Product size a bit smaller than original making installation more involved.
July 6, 2018
Unprompted review
Reply from Van Dyke's Restorers
Dear Michael,
Thank you for taking time to participate in our review. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.
The product was delivered in good time
The product was delivered in good time, wrapped very well with no damage to anything. The shelf brackets are just as beautiful as in the catalogue.
July 6, 2018
Unprompted review
The piece would not work for our…
The piece would not work for our drawer. Had to order something else from a different company. Need to return this product.
July 6, 2018
Unprompted review
Reply from Van Dyke's Restorers
Dear Ann,
Thank you for taking time to participate in our review. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. If you are in need any further assistance please contact us at 800-237-8833, and a representative will be happy to assist you further.
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