Van Line Direct was an easy site to use & complete an application form for van insurance. I received a couple of confirmation calls & the agent was polite & efficient. The quotes were competitive &... See more
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Review summary
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Reviews shaping this summary
Quickly sorted a change of policy because my age required it. Factored in mileage and found something cheaper. Overcame all the difficulties the payment system presented. Young woman sorted and... See more
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Did the job in the end, the only bad was the internet kept going down when on calls so I had to keep calling back.
Company replied
Overall all very happy with the service provided. The team were quick and efficient to get the policy over the line. I spoke to Billy Simmonds who handled the process very professionally. Thank you
Company replied
Company details
Written by the company
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Contact info
United Kingdom
- vanlinedirect.co.uk
4.1
Great
12K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very quick and convenient
March 20, 2026
Reply from Van LineDirect
Dear Angie,
Thank you for your review.
I am delighted to hear that you found the service very quick and convenient. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Quickly sorted a change of policy…
Quickly sorted a change of policy because my age required it.
Factored in mileage and found something cheaper.
Overcame all the difficulties the payment system presented.
Young woman sorted and chased the next morning very quick and helpful.
March 24, 2026
Reply from Van LineDirect
Dear Adrian,
Thank you for your lovely review.
I am delighted to hear that the changes to your policy were handled so quickly and helpfully, and that the adviser was able to take your mileage into account, find a cheaper option, and work through the payment difficulties for you. It is especially nice to know that she followed everything up so promptly the next morning.
We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
The gentleman that I spoke to was…
The gentleman that I spoke to was amazing, credit to your firm
March 23, 2026
Reply from Van LineDirect
Dear Wesley,
I am delighted to hear that the gentleman you spoke with provided such an amazing experience and was a real credit to the business. We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
very good serivice helps me alot to…
very good serivice helps me alot to find a good competetive price for my forst van insurance .. special thnxx to billy
March 23, 2026
Reply from Van LineDirect
Good Afternoon,
Thank you for your kind feedback.
We are delighted to know you had a positive experience with us. It is always great to hear that our service is meeting expectations.
If you ever need any assistance in the future, please do not hesitate to get in touch. We will be more than happy to help.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Mr. Johnton,
Thank you for your great review.
We are delighted to hear that you received excellent service. Your feedback is very much appreciated.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Kirsten,
Thank you for your great review.
We are delighted to hear that you received great customer service. Providing a high standard of support is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Been trying to change my direct debit…
Been trying to change my direct debit date for 3 months. Constantly redirected to call our friendly team... problem? I dont have a phone!! Like not at all. Never had any need for one and dont plan on getting one any time soon. Even the schools and hospitals contact via email these days.
Well my Direct debit failed again because apparently my insurance will be cancelled on 27th and I dont get paid until 30th.
Worst part is the asvise of it being cancelled was emailed!!!! But they cant accept email or anything to change a damn date
Further to yesterday's review, no email from this company including spam boxes except an automated 'CANCELLATION NOTICE Direct Debit Failed'
March 21, 2026
Unprompted review
Reply from Van LineDirect
Dear Mrs. Brown,
Thank you for taking the time to share your feedback, although I am very sorry to hear about your experience.
It is concerning to hear that you have been trying to amend your payment dates for such a prolonged period. I completely understand how frustrating this must be, and I sincerely apologise for the inconvenience caused.
Not having access to a phone should not prevent you from making what should be a straightforward request. I have reached out to you via email so that I can better understand what has gone wrong and why there has been such a delay. I will also ensure that your Direct Debit dates are amended in line with your preference, and provide guidance on how this can be managed without needing to call us or your finance provider.
Thank you for your patience and understanding in the meantime. I do hope to hear from you soon so that we can get this resolved for you.
Wishing you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Kevin,
Thank you for your great review.
We are pleased to hear that you had a positive experience with our team and appreciated the clear, distraction-free service. Providing a professional and focused environment is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Mr Jolly,
Thank you for sharing your feedback and for taking the time to speak with me earlier today. I appreciated the opportunity to discuss your concerns and to reach a suitable resolution to improve your experience.
Once again, we sincerely apologise for any inconvenience and frustration caused. We appreciate the feedback you have provided, as it enables us to review our processes and make improvements where necessary.
If you have any further questions or require any additional assistance, please do not hesitate to contact me directly. I am always here to help.
Yours sincerely,
Anna Vida
Van LineDirect
Gus was brilliant – made everything easy
We rang up to sort insurance for our van and got through to Gus, and honestly he was brilliant.
Really friendly, easy to talk to, and just made the whole thing feel simple instead of stressful. He went through everything with us properly, explained it all in a way that actually made sense, and didn’t rush us at all.
You can tell he genuinely cares about helping, not just getting you off the phone. He went out of his way to get us the best deal he could and made sure we were happy with everything.
Proper down to earth guy and a really good experience overall.
Would definitely recommend 👍
March 18, 2026
Reply from Van LineDirect
Dear Alex & Annette,
Thank you for your fantastic review.
We are delighted to hear that Gus made the whole process easy and stress-free for you. It is great to know he took the time to explain everything clearly, didn’t rush you, and genuinely focused on finding the best deal for your needs.
Providing friendly, down-to-earth and supportive service is exactly what we aim for, so it is wonderful to hear this reflected in your experience.
We will be sure to pass your kind feedback on to Gus. Thank you again for your recommendation. It is very much appreciated.
Yours Sincerely,
Charlie Byrne
Van LineDirect
A ++ David was really helpful a credit…
A ++ David was really helpful a credit to your company
March 17, 2026
Reply from Van LineDirect
Good Afternoon,
Thank you for your fantastic review.
We are delighted to hear that David was so helpful and made such a positive impression. It is great to know he is a real credit to the team.
We will be sure to pass your kind feedback on to David. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Dear Lee,
Thank you for your great review.
We are delighted to hear that you found the service clear and straightforward, with direct answers to your questions. It is great to know you were very happy with your experience.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Helped me out with my new policy and…
Helped me out with my new policy and saved me money
March 17, 2026
Reply from Van LineDirect
Dear Mr. Wilson,
Thank you for your great review.
We are delighted to hear that our team were able to help you set up your new policy and save you money. Providing both support and value is exactly what we aim for.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Thanks James
Thanks James.
I had the most helpful service I could could have ever hoped for. Very helpful and knowledgeable of his job. Thanks again
March 16, 2026
Reply from Van LineDirect
Dear Paul,
Thank you for your wonderful review.
We are delighted to hear that James provided such helpful and knowledgeable service, and that he was able to assist you so well. Delivering the best possible support to our customers is exactly what we aim for.
We will be sure to pass your kind comments on to James. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van insurance policy
Clear, competitive, helpful and actually emailed the quote as promised. Not everyone did. Friendly staff.
February 25, 2026
Reply from Van LineDirect
Dear Vicky,
Thank you for your fantastic review.
We are delighted to hear that you found the process clear and competitive, and that our team were helpful and friendly throughout. It is also great to know that the quote was emailed to you as promised, as we always aim to provide a reliable and straightforward service.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
A lot of hassle getting this over the…
A lot of hassle getting this over the line. But with the help of the team I am more than satisfied with the outcome
March 12, 2026
Reply from Van LineDirect
Dear Mr. Appleby,
Thank you for taking the time to speak with me on Thursday. It was good to address your concerns directly and work towards a resolution that you were satisfied with. Please accept my apologies once again for your initial experience.
If you need anything further from Van LineDirect, please do not hesitate to contact me directly. I am here to help and will ensure you are well looked after. Customer satisfaction is very important to us.
Thank you for your patience and understanding throughout this process. I hope you have a great week ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
AVOID!
I purchased car insurance through Compare the Market and paid a £348.09 deposit, followed by 10 monthly instalments of £92. I thought everything was sorted.
However, just five minutes later I received an email telling me I needed to call them to “validate” my details, which I’d never heard of before. Later that evening (around 8:45pm) I received a phone call, which immediately felt a bit suspicious. After going through all my details again, the agent told me that Compare the Market had apparently rounded up my “years holding a driving licence” to 10 years, when in reality it was 9 years and 11 months.
Because of this, they said my premium would increase to £184 per month and that I would also need to pay an additional £20 on top of the deposit I had already paid.
I was shocked that such a small difference could double the monthly premium. I told the agent I wanted some time to think about the information and would call back the next day. He responded by saying he had “never heard anyone ask for time to think before” and questioned why I needed it.
He did tell me I had up to two weeks to cancel and get my money back, which ended up being my only option since I had already paid nearly £400 upfront.
When I called the next day to cancel, the process was far more difficult than it should have been. It then took 12 days for the deposit to be returned to my account.
Overall, this was an incredibly frustrating experience and a complete waste of time. Avoid at all costs.
March 4, 2026
Unprompted review
Reply from Van LineDirect
Dear Mr. Frost,
Thank you for taking the time to share your feedback, although I sincerely apologise for your negative experience.
When a quotation is completed online, the premium shown is based on the information entered at that stage. We do guarantee our online rates where those details are accurate and complete. As part of our validation process, we then review the information provided to ensure the policy is based on the correct level of risk and is acceptable to the insurer. This is an important step, as it helps prevent issues later on, such as cancelled cover, additional premiums, or complications in the event of a claim.
In your case, the licence pass date entered online was one month out. Whilst that may appear to be a very small difference, it meant the quotation crossed into a 10-year threshold, which some insurers rate differently. In other words, the change may seem minor in isolation, but it can have a significant impact on how the insurer assesses the risk and calculates the premium.
I do completely appreciate how frustrating and unexpected this must have been, and I am very sorry for the inconvenience and disappointment caused.
We have also tried to contact you a number of times since your review was posted so that we could address your concerns directly, including the comments made during the call, the difficulty you experienced when cancelling, and the time taken for your refund to be returned. Unfortunately, we have not yet been able to speak with you.
Please do return our call, as it is important to us that we address this matter properly. Customer satisfaction is incredibly important to us, and we are committed to making amends where appropriate.
I look forward to hearing from you and having the opportunity to put this right.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Reply from Van LineDirect
Good Afternoon,
Thank you for your 5-star review.
We are delighted to hear that you are happy with your insurance and the service you received. Your feedback is greatly appreciated, and we are always here if you need any assistance in the future.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Outstanding… if you enjoy chasing your insurer three or four times
If your idea of good service is having to call three or four times just to get a simple issue resolved, then this company is absolutely outstanding.
I paid to modify my policy to Hire and Reward, yet they repeatedly sent me the wrong certificate stating something completely different. Even after explaining the problem clearly, and calling several times, they kept sending the same incorrect document.
It honestly feels like nobody is actually paying attention. Every call starts from zero, nothing gets properly checked, and the same mistake keeps happening.
Insurance is supposed to provide peace of mind, but with this level of inefficiency you end up doing all the work yourself just to get a basic correction.
Extremely poor service and very disappointing support. It shouldn’t take multiple calls just to fix something that should have been done correctly the first time.
March 14, 2026
Unprompted review
Dealing with David was straight…
Dealing with David was straight forward, honest and straight to the point. This is why I went with David.
March 13, 2026
Reply from Van LineDirect
Dear Ricci,
Thank you for your great review.
We are delighted to hear that your experience with David was straightforward, honest and clear. Providing transparent and efficient service is exactly what we aim for, so it is fantastic to know this made such a positive impression.
We will be sure to pass your kind feedback on to David. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
Van LineDirect
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