would highly recommend this company to anyone because they are truly professional. We dealt with Jerald and it was a fantastic experience, he found the best solution for us and helped us with everyth... See more
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See what reviewers are saying
The impossible was made possible - incredibly good and quick service, very friendly and knowledgeable staff. Best car dealer I have ever experienced. Thank you, Mr Jerald.
Company replied
The people working are nice and very polite. The only thing was that i left the car and was requested to be at 17:00 to pick it up, very, very important that i'm not late. Although i arrived 10 to 17... See more
Company replied
That sounds like a wonderful experience! It's great to hear that Jerald was able to provide such professional service and find the best solution for you. This is a fantastic positive review that cl... See more
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Company details
About Van Mossel Mercedes-Benz - Rotterdam Charlois
Written by the company
BEKIJK ONZE VOORRAAD
PLAN EEN WERKPLAATS AFSPRAAK
NEEM CONTACT MET ONS OP
Over Van Mossel Mercedes-Benz:
Van Mossel is officieel Mercedes-Benz dealer en heeft vestigingen in Gouda, Dordrecht, Hellevoetsluis, Oud-Beijerland en regio Rotterdam (Autostrada, Charlois en Spaanse Polder).
Over Van Mossel:
Mobiliteitsbedrijf Van Mossel Automotive Group is in ruim 75 jaar tijd uitgegroeid tot het grootste automotive bedrijf van de Benelux. Hieronder vallen de dealerbedrijven, schadeherstelbedrijven, leasebedrijven en tal van andere mobiliteitsoplossingen. Daarnaast biedt de groep diverse diensten onder één dak zoals verzekeringen, financieringen, signing/inbouw/carrosserie en autoverhuur.
Onze visie:
Van Mossel Automotive Group is een familiebedrijf met 75 jaar ervaring en nog altijd veel ambitie. Wij zien het als missie om onze belofte ‘Voor mobiliteit, voor iedereen’ ook voor u waar te maken. Persoonlijke aandacht, een breed scala aan mobiliteitsoplossingen en scherpe prijzen staan aan de basis van ons succes.
Meer lezen: https://www.vanmossel.com/over-ons/
Meer lezen: https://www.vanmossel.com/over-ons/
Contact info
Driemanssteeweg 690A, 3084 CB, Rotterdam, Nederland, Netherlands
- 010 212 3300
4.4
Excellent
290 reviews
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The staff was nice at the place but the…
The staff was nice at the place but the lady on the phone was not very helpful. They told me that they had washed the car but not. Oiling seat rails and steering wheel part were missed too.
June 26, 2026
Reply from Van Mossel Mercedes-Benz - Rotterdam Charlois
Dear customer, we will contact you soon to discuss your experience.
Focus on the employee
That sounds like a wonderful experience! It's great to hear that Jerald was able to provide such professional service and find the best solution for you.
This is a fantastic positive review that clearly highlights both the company's professionalism and the exceptional service provided by a specific employee, Jerald.
December 7, 2025
Unprompted review
Reply from Van Mossel Mercedes-Benz - Rotterdam Charlois
Thank you very much for your kind feedback! We are delighted to hear that you had such a positive experience and that Jerald was able to assist you in a professional manner and find the best solutions for your needs.
We truly appreciate you taking the time to share your exprience. We look forward to assisting you again in the future.
Horrible service
Horrible service. The work which was requested wasn't done and still pending and no update when will it ever be done.
The service for customer satisfaction is simply ignored.
October 26, 2025
Reply from Van Mossel Mercedes-Benz - Rotterdam Charlois
Dear customer, we will contact you soon regarding your review
Brought my car in for a noise coming…
Brought my car in for a noise coming from the air conditioning systems . Informed I could collect the vehicle . When I aksed if they had found the noise was told no nothing was found and it must be the sound of the engine. Took the service advisor to the car and asked him to listen with the engine off and he confirmed he could then hear the noise and I would need to bring the car in again. Did not feel like anything was done.
October 2, 2025
Reply from Van Mossel Mercedes-Benz - Rotterdam Charlois
Dear customer, we're sorry to hear things didn't go as planned. We'll contact you soon to discuss the matter.
Van Mossel)
would highly recommend this company to anyone because they are truly professional. We dealt with Jerald and it was a fantastic experience, he found the best solution for us and helped us with everything we asked him to do!
August 24, 2025
Reply from Van Mossel Mercedes-Benz - Rotterdam Charlois
Thank you for your review.
best regards,
Simon Beumer
Van Mossel Mercedes-Benz & Smart
Polite people but quality delivery of car could improve.
The people working are nice and very polite. The only thing was that i left the car and was requested to be at 17:00 to pick it up, very, very important that i'm not late. Although i arrived 10 to 17 i waited until 17:45. After waiting, my car was delivered very, very dirty. after this the service status was not changed making me wonder if they didn't forgot anything else... So unfortunately after paying 1600+ on service i will consider if i will ever return here. Nice people, nice place but poor quality.
August 8, 2024
Reply from Van Mossel Mercedes-Benz - Rotterdam Charlois
Dear customer, we will contact you today
Super service
April 3, 2024
Reply from Van Mossel Mercedes-Benz - Rotterdam Charlois
Geachte heer Spiekerman, beste Pascal,
Hartelijk dank voor de review, nogmaals fijne kilometers gewenst.
met vriendelijke groet,
Simon Beumer
vestigingsdirecteur van Mossel Mercedes-Benz Rotterdam Charlois
Very professional and prompt answers
Very professional and prompt answers. All details available. Thorough in paperwork. Clear in setting expectations on timing, etc. Clarity on papers required and process.
April 15, 2024
Reply from Van Mossel Mercedes-Benz - Rotterdam Charlois
Dear sir, thank you for taking the time to review us in such a nice way. Enjoy your beautyful new car and drive safe.
best regards
Simon Beumer
Vestigingsdirecteur van Mossel Mercedes-Benz Rotterdam Charlois
The impossible was made possible
The impossible was made possible - incredibly good and quick service, very friendly and knowledgeable staff. Best car dealer I have ever experienced. Thank you, Mr Jerald.
April 1, 2024
Reply from Van Mossel Mercedes-Benz - Rotterdam Charlois
Thank you so much for your review, we are very happy with your comments. I will forawrd your very much appreciated revieuw to my collegue Jerald! enjoy your new car and drive safe!
best regards
Simon Beumer]
Vestigingsdirecteur Van Mossel Mercedes-Benz Charlois
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