We were looking for a different liquid to help us to stop smoking as others have been too sweet. We found the Café Tobacco which is much better for us and our order was received within 2 days which w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, age verification completed during purchase meaning items were simply posted without the need to be signed for. The products (nic salts) are high quality and good value for mone... See more
Company replied
Love Dinner Lady E-Liquids - they are really flavoursome. I prefer the Nic Salts in Lemon Tart flavour. (Many other flavours are lovely too) You actually get a hit of the pastry before the lemon - it’... See more
Company replied
I was introduced to Dinner Lady products as part of the NHS stop smoking scheme and I've found them to be great! I think I got about 12 weeks supply and a vape for free and lots of info about vaping a... See more
Company replied
Company details
About Dinner Lady
Written by the company
Dinner Lady is an award-winning UK vape brand, manufacturing and selling premium quality e-liquids, Disposables, Devices and Accessories. Winner of 40+ awards, Dinner Lady products are now sold in over 115 countries around the world.
homepage REFILLABLE PODS e-liquids Devices accessoriesContact info
GM House, Wilkinson Way,, BB1 2EH, Blackburn, United Kingdom
- (0)1254 972014
- support@vapedinnerlady.com
- vapedinnerlady.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Since joining via NHS quit smoking
Since joining via NHS quit smoking, excellent service
March 16, 2026
Reply from Dinner Lady
Hi Julie,
Thank you for sharing your experience and for choosing us through the NHS Quit Smoking initiative. We’re delighted to hear that you’ve received excellent service. Supporting our customers on their journey to quit smoking means a lot to us. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Reply from Dinner Lady
Hi Sally,
Thank you for your feedback! We’re glad to hear you find our ordering process easy and convenient. Making things simple for our customers is one of our top priorities. If there’s anything else we can do to improve your experience, just let us know!
As always a good experience
As always a good experience. Easy to place order and delivery as promised Thank you
April 1, 2026
Reply from Dinner Lady
Hi Carole,
Thank you so much for taking the time to share your experience! We’re delighted to hear that ordering with us is always easy and that your deliveries arrive as expected. Your loyalty means a lot to us. If there’s ever anything we can do to make your experience even better, please let us know. Thank you again for choosing us!
Really good customer service
Really good customer service, answer queries quickly.
Good choices of products, my favourite is the nic salts cheery blast. Also does fast delivery
March 31, 2026
Reply from Dinner Lady
Hi sam,
Thank you for your wonderful feedback! We’re delighted that you’re happy with our customer service, product selection, and speedy delivery. Cherry Blast nic salts are a favourite among our team as well! If you ever need any assistance or recommendations, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again soon.
Excellent service as usual and the…
Excellent service as usual and the flavours I have tried so far have been really good.
March 31, 2026
Reply from Dinner Lady
Hi Steven,
Thank you so much for your kind words and continued support! We’re thrilled to hear you’re enjoying our service and flavours. If you ever have any suggestions or if there’s a new flavour you’d like to see, please let us know. We look forward to serving you again soon!
Great vape and fab flavours 🤩
March 28, 2026
Reply from Dinner Lady
Hi Caroline,
Thank you so much for your kind words! We're thrilled to hear you're enjoying the vape experience and loving the flavours. 🤩
If you ever need recommendations or assistance, we're always here to help!
Reply from Dinner Lady
Hi Mihai,
Thank you for your kind words! We're glad you were pleased with our service. If you need anything else, we're always here to help.
Amazing customer service amazing…
Amazing customer service amazing products will definitely recommend 100%
March 24, 2026
Reply from Dinner Lady
hi Liam,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with our customer service and products. Your recommendation means a lot to us, and we’re grateful for your support.
If you ever need any assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!
Great flavours with the desert range.
March 26, 2026
Reply from Dinner Lady
Hi Joel,
Thank you for your lovely feedback! We're thrilled to hear you’re enjoying the flavours in our dessert range. Your satisfaction means a lot to us.
If there’s anything more we can do or a flavour you’d like to try next, just let us know. We look forward to delighting you with more tasty options in the future!
Prompt delivery and exactly as ordered
Prompt delivery and exactly as ordered, great price!
March 25, 2026
Reply from Dinner Lady
Hi Jacquie,
Thank you for your wonderful feedback! We're delighted to hear your order arrived promptly and met your expectations, all at a great price. Your satisfaction is very important to us.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Reply from Dinner Lady
Hi Clive,
Thank you for your kind words! We're glad to hear your order was delivered on time, as always. Consistency is important to us, and we appreciate your continued trust and support.
If you need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Reply from Dinner Lady
Hi Pam,
Thank you so much for your great feedback! We're happy to hear that you've been pleased with our fast delivery and product quality. Your satisfaction is very important to us.
If you ever have any questions or need assistance, please feel free to reach out. We look forward to serving you again!
Reply from Dinner Lady
Hi Stephen,
Thank you so much for your kind words! We’re delighted to hear that you found our ordering process easy and that your delivery arrived quickly. Customer satisfaction is our top priority, and it’s great to know we’re meeting your expectations.
If you ever need any assistance or have any feedback for us in the future, please don’t hesitate to get in touch. We look forward to serving you again soon!
Thank you xx
March 20, 2026
Reply from Dinner Lady
Hi Mary,
You’re very welcome! 😊 If you have any other questions or need further assistance, feel free to reach out anytime. Have a great day! xx
Have not received my order yet
March 20, 2026
Reply from Dinner Lady
Hi Susan,
I am sorry to hear that you have not yet received your order. Please email our customer service team support@vapedinnerlady.com, and they will be able to investigate this further for you.
Reply from Dinner Lady
Thank you for taking the time to leave your 5-star review.
We appreciate your feedback, it's great to hear you found our site easy to use and received your order quickly.
Fantastic company brilliant offers and…
Fantastic company brilliant offers and free stuff
March 18, 2026
Reply from Dinner Lady
Hi Angela,
Thank you so much for leaving your review.
We're glad to hear you enjoy our offers, and we hope to see you again soon.
Mrs G
Hi. Your parcel was supposed to be delivered and was not.
Then, it was supposed to be delivered today 19/3 but it didn't happen either.
March 16, 2026
Reply from Dinner Lady
Hi Mrs G,
We're sorry to hear your delivery has not been delivered yet.
I've checked on our system and your products were dispatched the next working day after you placed your order.
A member of our customer services team will reach out to you via email to resolve this.
Good Products. Delivery times and prices could slightly be better
I recently used Vape Dinner Lady for the first time to purchase e-liquids and I appreciate the invitation to review their products.
Overall I felt they have a good range of products available, including a nice selection of tobacco flavours which I particularly liked. The caramel and tobacco combination stood out for me and was really nice.
The only area where I felt there is some room for improvement is the delivery times which could be a little quicker when compared with the speed some other competitors manage. The prices on the e-liquids I purchased was slightly higher than the ones I regularly purchase from.
That said, it was a positive first experience overall.
March 12, 2026
Unprompted review
Reply from Dinner Lady
Hi Sam,
Thank you very much for your detailed feedback and for choosing Vape Dinner Lady for your e-liquid purchase. We're delighted to hear that you enjoyed our range of products—especially the caramel and tobacco combination—and that our selection of tobacco flavours stood out to you.
We also appreciate your honest comments regarding delivery times and pricing. We're always looking for ways to improve and your feedback is invaluable in helping us enhance our service. We offer various delivery options from next working day to 2-3 working day deliveries. Please have a look at our delivery options on our delivery information page.
https://www.vapedinnerlady.com/pages/general-delivery-information
Thank you again for your review and for giving us a try. If you have any further thoughts or need assistance in the future, please don’t hesitate to get in touch.
Each time I place an order it's…
Each time I place an order it's delivered swiftly, I'm very happy with the co. they treat you well recently I had a query about my order they dealt with it super fast customer service are very polite 👌 it's a pleasure doing business with them.
March 11, 2026
Reply from Dinner Lady
Hi Ella,
Thank you so much for your wonderful feedback! We're delighted to hear that your orders are delivered swiftly and that you've had positive experiences with our customer service team. We pride ourselves on treating our customers well, and it's great to know that we've met your expectations. Your satisfaction means a lot to us, and it's truly a pleasure doing business with you.
If you ever need any further assistance, please don't hesitate to reach out.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.