Dinner Lady Reviews 3,459

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the high quality of the products, often highlighting their value for money. Many people appreciate the variety of flavors available, with several mentioning specific favorites like Lemon Tart and other dessert-inspired options. The service is frequently described as excellent, with orders arriving swiftly and accurately, contributing to a very positive overall experience for consumers. However, some customers also noted issues with delivery, including delays or receiving incorrect items, and a few experienced problems with product quality such as faulty pods or difficulties opening bottles. Additionally, a small portion of people felt that customer service was unresponsive or unhelpful when issues arose.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt and super quick... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the high quality and good value... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of online ordering and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fast shipping, efficient... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for a different liquid to help us to stop smoking as others have been too sweet. We found the Café Tobacco which is much better for us and our order was received within 2 days which w... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery, age verification completed during purchase meaning items were simply posted without the need to be signed for. The products (nic salts) are high quality and good value for mone... See more

Company replied

Rated 5 out of 5 stars

Love Dinner Lady E-Liquids - they are really flavoursome. I prefer the Nic Salts in Lemon Tart flavour. (Many other flavours are lovely too) You actually get a hit of the pastry before the lemon - it’... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Dinner Lady products as part of the NHS stop smoking scheme and I've found them to be great! I think I got about 12 weeks supply and a vape for free and lots of info about vaping a... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Dinner Lady

Written by the company

Dinner Lady award-winning vape products

Dinner Lady is an award-winning UK vape brand, manufacturing and selling premium quality e-liquids, Disposables, Devices and Accessories. Winner of 40+ awards, Dinner Lady products are now sold in over 115 countries around the world.

homepage REFILLABLE PODS e-liquids Devices accessories

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Each time I place an order it's…

Each time I place an order it's delivered swiftly, I'm very happy with the co. they treat you well recently I had a query about my order they dealt with it super fast customer service are very polite 👌 it's a pleasure doing business with them.

March 11, 2026
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Reply from Dinner Lady

Hi Ella,

Thank you so much for your wonderful feedback! We're delighted to hear that your orders are delivered swiftly and that you've had positive experiences with our customer service team. We pride ourselves on treating our customers well, and it's great to know that we've met your expectations. Your satisfaction means a lot to us, and it's truly a pleasure doing business with you.

If you ever need any further assistance, please don't hesitate to reach out.

Rated 4 out of 5 stars

I regularly order from dinner lady

I regularly order from dinner lady. Never had any issues.

March 13, 2026
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Reply from Dinner Lady

Hi Simon,

Thank you for your loyal support and for regularly choosing Dinner Lady! We're pleased to hear you've never had any issues with your orders. Your satisfaction is our top priority, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Just started using this company have…

Just started using this company have done a few orders now and can say it's service is brilliant haven't had one issue and delivery is quick products are brill and very reasonable in pricing!

March 13, 2026
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Reply from Dinner Lady

Hi Kerry,

Thank you so much for your wonderful feedback and for choosing our company! We're delighted to hear that you've had a brilliant experience with our service, fast delivery, and products. Your satisfaction and support mean a lot to us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

It's always a pleasant experience…

It's always a pleasant experience ordering from your company the products are very good quality and customer service and delivery also very good.

March 11, 2026
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Reply from Dinner Lady

Hi Stephanie,

Thank you for your wonderful feedback! We’re thrilled to hear that you consistently enjoy your experience with us and appreciate our product quality, customer service, and delivery. Your continued support means so much to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Very quick in sorting out a small issue…

Very quick in sorting out a small issue i had and great customer service

March 11, 2026
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Reply from Dinner Lady

Hi Bertie,

Thank you so much for your review! We’re pleased to hear that our team could resolve your issue quickly and provide great customer service. Your satisfaction is our priority, and we’re always here to help if you need anything in the future.

Rated 5 out of 5 stars

Fast efficient service at a sensible…

Fast efficient service at a sensible price

March 10, 2026
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Reply from Dinner Lady

Hi Steven,

Thank you for your kind words! We’re delighted to know you appreciated our fast, efficient service and fair pricing. Your satisfaction means a lot to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Good .......

Good .......

March 6, 2026
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Reply from Dinner Lady

Hi Papa Jeno,

Thank you for your feedback! We’re glad to hear you had a good experience. If there’s anything we can do to make your next visit even better, please let us know.

Rated 5 out of 5 stars

Easy online website good communication…

Easy online website good communication kept up to date and products are beneficial will 100% use again

March 9, 2026
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Reply from Dinner Lady

Hi Jude,

Thank you so much for such wonderful feedback!

We’re really glad to hear that you found our website easy to use and enjoyed our products.
We truly appreciate your kind words.

Rated 5 out of 5 stars

Excellent Service

Delivery was quick within 2 days

March 9, 2026
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Reply from Dinner Lady

Thank you for taking the time to leave your review!
We’re thrilled to hear you appreciated the fast delivery.

We hope to see you again soon.

Rated 1 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi Jo,

We're sorry to hear there's been a problem.

If you haven’t already, please contact our customer service team (support@vapedinnerlady.com) with your order details so we can resolve this for you as soon as possible.

Rated 5 out of 5 stars

Recommend

Speedy delivery, reasonably priced vapes. Would highly recommend.

March 6, 2026
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Reply from Dinner Lady

Hi Aileen,

Thank you for your fantastic feedback! We're delighted to hear you were happy with our speedy delivery and reasonably priced vapes. Your recommendation means a lot to us. If you ever need anything, we’re always here to help.

Thanks for choosing us,

Rated 5 out of 5 stars

Was really pleased with the vape juice…

Was really pleased with the vape juice lovley taste would recommend this company to anyone

March 6, 2026
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Reply from Dinner Lady

Hi David,

Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the taste of our vape juice and would recommend our company to others. Your support means a lot to us.

If you ever need anything or want to try new flavours, we’re always here to help!

Best wishes,

Rated 5 out of 5 stars

Great company

Fast delivery, great customer service, good products!

March 9, 2026
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Reply from Dinner Lady

Hi Nicola,,

Thank you for your fantastic feedback! We're delighted to hear you were happy with our fast delivery, customer service, and products. Your satisfaction means a lot to us. If you ever need anything else, we’re here to help!

Thanks for choosing us,

Rated 4 out of 5 stars

Great overall experience

Great overall experience. Fast delivery and great products

March 4, 2026
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Reply from Dinner Lady

Hi Simon,

Thank you for sharing your positive experience with us! We’re thrilled to hear you enjoyed our products and appreciated the fast delivery. Your satisfaction means a lot to us, and we hope to serve you again soon.

Rated 5 out of 5 stars

Good service

Website is informative and easy to use. Discounts were very welcome. Delivery was quick. Pleased with the service.

March 5, 2026
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Reply from Dinner Lady

Hi Tony,

Thank you so much for your wonderful feedback! We’re delighted to hear that you found our website easy to use and informative, and that the discounts and quick delivery met your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words. If you need anything in the future, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Great items at a great price

Great items at a great price. Very quick delivery

March 6, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Kate,

Thank you for your wonderful review! We're so pleased to hear you’re happy with our products, prices, and speedy delivery. Your satisfaction is very important to us, and we can’t wait to serve you again soon!

Rated 5 out of 5 stars

Smoke free lancashire recommand dinner lady products to.

great online service, vape i use is dinner lady smooth Tobacco great flavour.

March 2, 2026
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Reply from Dinner Lady

Hi Claire,

Thank you so much for your kind words and for recommending Dinner Lady products! We're delighted to hear that you enjoy the smooth Tobacco flavour and that you've had a great experience with our online service. Your support means a lot to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Good prices and a quick delivery

Good prices and a quick delivery

March 2, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Iain,

Thank you so much for your positive feedback! We’re delighted to hear that you found our prices competitive and your delivery was quick. Your satisfaction is our top priority, and we truly appreciate your support.

If there’s anything else we can help you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

They always give good value and plenty…

They always give good value and plenty of choice

March 2, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Lynn,

Thank you so much for your kind words! We're delighted to hear you appreciate the good value and wide selection we offer. Your satisfaction means a lot to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Fast delivery good qùalaty

Fast delivery good qùalaty

March 2, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Keith,

Thank you for your kind words! We’re thrilled to hear that you were pleased with our fast delivery and the quality of our products. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

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