Is almost impossible to get an withdrawal. They are scammed as they mention in term and conditions that all withdrawal are processed within 3 working days but when you contact them they said any time... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still very unsure about this site so be very careful My 1st 3 withdrawals was in my bank within 72 hours but my last withdrawal is still pending after 10 days and when you ask live chat they're pro... See more
Do not use this site if you have a win trying to withdrawal your money is a nightmare don’t think they even give it to you palm you off all the time been waiting over a week
Hello, I played before I started looking for reviews about this casino, and I thought I'd lost my money. I had won £250 and waited over a week for a withdrawal, for nothing. I thought I'd lost the mon... See more
Company details
Written by the company
At VegasHero Casino, we deliver a dynamic online gaming hub that combines a bold superhero-themed design with a vast and varied selection of games, ranging from classic and video slots to live dealer table games powered by industry-leading providers like NetEnt, Evolution Gaming, Microgaming, Quickspin, and Pragmatic Play. Licensed by both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), we uphold the highest standards of security and fairness, with advanced encryption protocols and audited game mechanics ensuring a safe, transparent environment for our players. Launched in 2017 and operated by Genesis Global Limited, our platform supports seamless browser-based access across desktop and mobile devices—no download required—so players can enjoy our services on the go. We offer generous promotions, including a tiered four-deposit welcome package with match bonuses and free spins, ongoing reload offers, weekly bonuses, and an exclusive VIP program featuring personal account managers and bespoke rewards. Our goal is to provide secure and swift banking, with multiple deposit and withdrawal options, along with responsive 24/7 customer support to assist with player needs. Committed to responsible gaming, VegasHero fosters a respectful and supportive gaming atmosphere where entertainment and trust converge in every experience.
Contact info
No physical location – Online service, Germany
- +61468121067
- trust@vegasherocasino.org
- vegasherocasino.org
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam you out of your money make phone…
Scam you out of your money make phone calls trying to make you spend you're winning which you don't receive really bad operation of hustler don't bother it's a scam I wouldn't waste my time telling you if it wasnt
Brilliant website and great array of…
Brilliant website and great array of games availible to play, only disappointing part of this is I’m now waiting 7 days for a withdrawal due to a high volume of requests apparently. Promise me I’ll get my money but not sure. To be fair I withdrew here before and took 5 working days to get my money even tho they insist it’s 3 working days
Such a Nightmare to get them to pay your winnings, they’ll think of every excuse under the sun
Will update as soon/if I recieve
**7 working days have passed and still not recieved my withdraw. This is getting ridiculous
Same excuses has payment provider delays, busy finance team and etc
**9 working days have now passed still with no withdrawal. Still the same excuses
They process your first withdrawal to make them look like a genuine site and to get your trust but it’s just a big scam. STAY WELL AWAY
Will update if I get anything
Great fun site.
People are complaining about the withdrawal times due to the amount of withdrawals they have to process, because here you actually win. I withdrew £1500 and it took around five days. The supports polite and they only answer with AI for repetitive questions. I will definitely continue playing here it’s a safe site with fair play. Thank you for the withdrawal
SCAMMERS DO NOT PLAY
Would give no stars if I could. Someone needs to investigate this scam casino. Gives you the first withdrawal to make them look like they are not scammers. I withdrew 3x£500 withdrawals since and still sat with no progress and still have £2k in my balance that I can’t withdraw yet. Keep getting same automated messages. How can these be reported if no licence and they are getting away with keeping peoples money!! Same automated messages sent back on live chat and email. Absolute scammers how are they getting away with doing it to a lot of people. Will update if I ever receive my withdrawals.
**update I have received 1 of the 3 withdrawals although I’ve constantly had to email in let’s see if I manage to get the rest**
Vegas hero
I had no issues with this site my money went in my account after 3 days of playing,the only downside is they take about£10 off you but I think that's the transaction fee,plus when you deposit it takes a transaction fee too,but its not mega bucks,some great games in here,ignore all the other reviews this site is good to to go!!!
This company does not pay any…
This company does not pay any withdrawal money out to players online live chat no good customer support says they will help but still no payment from them
Thought it was a good site paid out no…
Thought it was a good site paid out no problem but now all of a sudden when a win a bigger amount it’s been pending for 4 days no one in chat is helping I feel i have been scammed of my money which isn’t fair
Stay away from this casino
Stay away from this casino! They don't honour their promotions. Twice I deposited with two seperate bonuses and didn't receive either. Then I was told they couldn't give me the bonuses because I should have contacted live chat for a deposit bonus even though they have a promo page...
A poor experience. Avoid.
This appears to be a good casino site with a wide selection of games.
Unfortunately, they do not pay out winnings so none of that matters.
I have allowed 14 days of being told my withdrawal is still processing, that my account is fully verified, and that they are doing their best.
I would recommend you do not use this site if you expect them to pay out when you win. It doesn't appear that this will happen.
Withdrawals takes weeks / month
At first i was impressed by the generous Welcome Bonus offer and even winning 600€ with it.
But now 2 weeks after i tried to withdraw the money, its stil not processed.
Every 2 days i contact the support and i always got told that my withdrawal is in que and will be very soon processed,
Yesterday they told me the classic "we have technical issue" excuse but assured me that it will get prioritised.
But stil nothing processed.. as its now 2 weeks ago that i tried to do a simple withdrawal im now feeling that they are doing it on purpose.
The fact that they are using templates while talking to me explaining the technical issue and queque problems for 3 weeks says it all.
Luckly im registered with a referal link so in the end im sure i will receive the funds - but if you are expecting to receive winnings within 2 weeks - DONT DEPOSIT HERE! It will take more than 15 days as it is now.
So just for you to remember - i won 600 and they are acting like this, so i dont want to know how it goes if you win even more
Keeping you updated - i guess the next shady trick will be to tell me to verify after 2 weeks ignoring my withdrawel
Update 29.10: Withdrawal stil not processed after 20 days now
Awesomely nice
Sober wise to able dearest pin won the good service .
I have bin waiting almost 2 weeks now…
I have bin waiting almost 2 weeks now for my withdrawal and I seem to be no getting any closer for this is keep speaking to live chat that seems to be a bot and repeating the same things this as got to be q scam site do not use
Vegas hero great game packed site but don’t get winnings well not yet…
Vegas hero is an enjoyable site great games. I win £3800 first time playing wow over the moon with Xmas coming funeral to arrange, however I made first withdrawals on 5/6 Oct £1500 could not Withdrawl further till these processed as you have max of 3 withdrawal processing and only £500 every 24 hours all seemed great, it’s now the 15th of October, not been processed yet. Reason high volume of withdrawals? In today’s day and age with the withdrawal systems WHAT? Anyway I reversed £500 so just £1000 to process and blew the other £2300
On site. The £1000 I will not reverse no matter how long processing takes needed cash for funeral expense. Live chat everyday, the conversation the same your money safe your get it soon enough? Email support don’t reply keep sending bonus. I will update here daily keep you updated my email is 1Feather
The casino is terrible.
The casino is terrible.. They scam you.. They scam me 400€ just because.. and when they scam me after 5 minutes they close my account immediately.. 0/5 not even 1 star
I’ve been playing on VegasHero
I’ve been playing on VegasHero for a while and it’s been a good experience. Lots of different games to choose from and the site runs smooth. I made a withdrawal and got the money without any issues. Support is friendly and helpful too. Overall, no complaints.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








