Is almost impossible to get an withdrawal. They are scammed as they mention in term and conditions that all withdrawal are processed within 3 working days but when you contact them they said any time... See more
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See what reviewers are saying
Still very unsure about this site so be very careful My 1st 3 withdrawals was in my bank within 72 hours but my last withdrawal is still pending after 10 days and when you ask live chat they're pro... See more
Do not use this site if you have a win trying to withdrawal your money is a nightmare don’t think they even give it to you palm you off all the time been waiting over a week
Hello, I played before I started looking for reviews about this casino, and I thought I'd lost my money. I had won £250 and waited over a week for a withdrawal, for nothing. I thought I'd lost the mon... See more
Company details
Written by the company
At VegasHero Casino, we deliver a dynamic online gaming hub that combines a bold superhero-themed design with a vast and varied selection of games, ranging from classic and video slots to live dealer table games powered by industry-leading providers like NetEnt, Evolution Gaming, Microgaming, Quickspin, and Pragmatic Play. Licensed by both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), we uphold the highest standards of security and fairness, with advanced encryption protocols and audited game mechanics ensuring a safe, transparent environment for our players. Launched in 2017 and operated by Genesis Global Limited, our platform supports seamless browser-based access across desktop and mobile devices—no download required—so players can enjoy our services on the go. We offer generous promotions, including a tiered four-deposit welcome package with match bonuses and free spins, ongoing reload offers, weekly bonuses, and an exclusive VIP program featuring personal account managers and bespoke rewards. Our goal is to provide secure and swift banking, with multiple deposit and withdrawal options, along with responsive 24/7 customer support to assist with player needs. Committed to responsible gaming, VegasHero fosters a respectful and supportive gaming atmosphere where entertainment and trust converge in every experience.
Contact info
No physical location – Online service, Germany
- +61468121067
- trust@vegasherocasino.org
- vegasherocasino.org
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I requested a £490 withdrawal on 23…
GREAT SUPPORT BUT I GET PAYMENT AFTER 10 DAYS
I’m vip level 4 asked close my account…
I’m vip level 4 asked close my account kept getting free rewards every time instead so as you do you play then put more money in but then you win try withdraw all payments cancelled and now can’t log in to account no replies in emails and lost 1577 pounds in wining what can I do to get this money
Awful
Awful - absolutely pathetic take your money good luck trying to get it back do not i repeat do not use this site - 6 days and counting.
Hounding them with emails daily to receive funds if you withdraw £10 i assume it would go through yesterday but anything more wow in trouble - updates on day 7 to see if my money is recieved.
Scammers
Scammers! My money disappeared from my account—after depositing almost €1,000, I only received 75 free spins. They do not keep their promises and actively cheat. Also, beware: Vegas Hero is not licensed throughout Europe.
Scam scam scam
Still waiting for my withdrawal. 6 days now. Custumer support all the time say " we done the best but our finance team its very busy ".Dont Play
No trust in this site
I won after first deposit .Still waiting my money I have requested 3 withdresa now on day 12 still no payment I have a very large balance on my account it will be a miracle if I get my money back. Does anyone know where you can report these people too . They need shut down I have spoke to 17 different customer service people and still no payment
Where do I start i won £8000 couldn't …
Where do I start i won £8000 couldn't withdraw any of the money my account was verified all the way after a week they was still lying saying its getting sorted they had all the docs all the banking details but nothing at all so I hah to play the money then I won another £5000 but once again couldn't withdraw the money funny really they are quick to take the deposit ls from us and I know im not the only customers that this as happened to on here they offered my £100 loyalty bonus no deposit never happened to many lies buy this gaming site totally shocking about this how they sleep at nite robbing there customer each day
Still waiting for my withdrawal
Still waiting for my withdrawal. 6 days now. Why are these sites allowed to operate and take people's money we can't tell what sites are real or not the government need to look into this and anti fraud too
Absolute Fraud of a website
Absolute Fraud of a website , you will not get your winnings paid and they will fob you off with we have had to many payments to pay you are in a queue, seven days nothing still absolute joke , to bad most people reading this have already deposited
Terms and conditions...ignore them
The site to play the games is good..works fine...now..withdrawals! They seem non existent...been waiting 5 days after terms and conditions say 3! Still hasnt even been accepted! I think its disgusting how people can play on a site and not get what they rightfully won..I will update after I speak to them for the 6th day running
**update
All my withdrawals have been processed, takes longer than usual but apart from that the site is great
Dont waste your money
Dont waste your money, 8 days i waited for my withdrawal to be processed for it still not. I dont think they have the funds to pay people, they take your money then they will close the site once they ripped tons of people off
Still waiting for my £120 after a week.
Still waiting for my £120 after a week.
No time out option
No deposit limit option apart from the 1st time you create the account
Live chat doesn’t work
Seems impossible to withdraw winnings
Seems impossible to withdraw winnings, spoke to 15 agents and same delays, answers and basically lies, how is this allowed to even run??
Iv been waiting a week for my win was…
Iv been waiting a week for my win was just reading all the bad reviews. how is this casino not under investigation? If all this is true someone needs to be held accountable and they will need reporting.
I have seen many comments that people…
I have seen many comments that people get paid late my money has been paid in 6 days importance is trust so bit late bit early doesn't matter and every single one on customer service was so helpful thank you to you all
going to stick with Tombola
did not enjoy this. put £50 on and £after£ gone no wins only odd pence so that's me done.
Do not play in this casino its rubbish…
Do not play in this casino its rubbish all a scam you will lose your money
Had no real chance at winning if you do win it keeps coming up with annoying pop ups screen goes black then comes back its just a big red flag for me don't trust it
Avoid bass wins
It appears that lots of sites that you try to deposit on are all connected to bass winn which is a dreadful site
1 star is lucky u can't go lower this…
1 star is lucky u can't go lower this is a scan site toke my money with in seconds when it's time to pay out, bulshit been 2monthes nothing. Scam artists please avoid scam scam scam
Scammers no chance to win controlling…
Scammers no chance to win controlling games fake place hv to be closed!!! People not play at this casino no deposit many No Chance to win !!!!
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