Well organised treatment plan , everything clearly explained and backed up by information provided online. The investigations and treatment were painless and wearing the support stockings wasn’t a pr... See more
Company replied
Location
Switch locationUnit 3, Lyme Vale Court, ST4 6NW Stoke-on-Trent, GB
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See what reviewers are saying
Had varicose veins removed in both legs which were giving me problems so far i feel a lot better for it. My high blood pressure problems also got a lot better too. Very happy about it all Just don't... See more
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These people are just brilliant in every way, they treat everyone with respect and dignity. They have treated me for an ulcer on my right foot that’s been bothering me for around 25 years. On my first... See more
Company replied
Appointment was ahead of time and a welcome coffee was given on arrival. All staff were very professional and friendly and the procedure was explained fully at the initial consultation. On the day of... See more
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Company details
Written by the company
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Contact info
Unit 3, Lyme Vale Court, ST4 6NW, Stoke-on-Trent, United Kingdom
4.7
Excellent
76 reviews
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Replied to 100% of negative reviews
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Both legs varicose veins
Had varicose veins removed in both legs which were giving me problems so far i feel a lot better for it. My high blood pressure problems also got a lot better too. Very happy about it all
Just don't understand why the NHS didn't want to know ?
April 8, 2026
Reply from VeinCentre - Stoke-on-Trent
Hi Robert,
Thank you for sharing your experience. We’re delighted to hear your treatment has made such a positive difference and that you’re already feeling the benefits.
It’s wonderful to know you’re so happy with the outcome and we appreciate you taking the time to leave a review.
Best wishes,
Dilly
Excellent and effective treatment
Well organised treatment plan , everything clearly explained and backed up by information provided online. The investigations and treatment were painless and wearing the support stockings wasn’t a problem. I am amazed at the results, legs much more comfortable and appearance much better too.-Win Win.
Would highly recommend the care I was given st Newcastle(Staffs) vein Centre
June 23, 2026
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi Christina,
Thank you for your wonderful feedback. We’re delighted to hear you found the treatment process well organised and that everything was clearly explained throughout.
It’s fantastic to know you’re so pleased with the results and are already noticing improvements in both the comfort and appearance of your legs. Thank you for your recommendation and kind words about the team.
Best wishes,
Dilly
Poor customer service and overall experience
I had my treatment over 6 months ago. The procedure went well but after the healing process had "completed" i was still left with some veins and bruising. When I contacted the centre to say that I feel I still needed further treatment they said that I had to pay £250 for another consultation which was ridiculous, I of course refused and they inserted more product in my leg. Once this had "healed" I was left with dark noticeable bruising to one side of the leg. I called the clinic again and was told that I had to pay again and there was nothing that could be done, I told them that I wanted to speak to somebody else about it within their team and was told I would get a call back, the call back never happened. I called back a second time, to only be told the same thing. They could at least have the common courtesy to return a call when promised (twice), for all the money you pay, the after care is shocking. Making you aware before you part with your hard earned money. I will keep calling until somebody has the decency to address the issue. As you can tell, overall I am not very impressed with the level of customer service and had a higher expectation of the experience as a whole.
June 11, 2026
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi there,
Thank you for taking the time to share your feedback. We’re so sorry to hear about your treatment results and also that our support service fell short. This is not the experience we aim to provide our patients.
Following treatment, results and healing can vary between individuals, and sometimes further treatment may be recommended to achieve the desired outcome. However, it’s important that you feel supported throughout your recovery and we apologise that you did not receive the calls and experience you were expecting.
We’d really like the opportunity to review your treatment journey and resolve this for you. Please could you contact our team directly on 01782 753960 or email patientcare@veincentre.com so we can discuss this further.
Kind regards,
Dilly
Talking with Olivia on the phone was…
Talking with Olivia on the phone was really nice. Helpful and explaining everything 😌 Thank you
June 3, 2026
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi Zoltan,
Thank you for your kind feedback. We’re so pleased to hear Olivia was helpful, friendly and able to explain everything clearly during your call.
We’ll be sure to pass on your lovely comments to her.
Best wishes,
Dilly
Excellent team , excellent results
Friendly , efficient and professional team
Excellent results.
Procedure fully explained and expertly performed by Dr Krishnan, Liz , the clinic nurse , was reassuring, efficient and knowledgeable, Angela on reception was really helpful.
I had the procedure to relieve symptoms which have now completely gone , and my leg looks a whole lot better too as an added bonus !
I would highly recommend the Vein Centre for anyone contemplating treatment of their varicose veins
November 28, 2025
Reply from VeinCentre - Stoke-on-Trent
Hello Elizabeth - Thank you so much for taking the time to give us your feedback. We’re delighted to hear how happy you are with your results, and that your symptoms have completely resolved - that’s fantastic news! It’s great to know that Dr Krishnan, Liz and Angela helped make your experience reassuring, smooth and supportive throughout. We’re especially pleased that you’re not only feeling better but also more confident in how your leg looks as that added boost can make such a difference. Thank you once again for your recommendation, it really means a lot. Jackie.
Excellent service
These people are just brilliant in every way, they treat everyone with respect and dignity. They have treated me for an ulcer on my right foot that’s been bothering me for around 25 years. On my first visit they were positive that could help with my problem , sure enough 6 weeks after the surgery my ulcer has almost gone which started at 5” across now 1/4”, The NHS couldn’t help at all . All staff are very helpful right from the sales team ,receptionists nurses and surgeons and very friendly
January 23, 2026
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi Terrence,
Thank you for sharing your experience. We’re so pleased to hear the treatment has made such a positive difference for you after so many years. It means a lot to know you felt respected and well cared for by the whole team throughout your journey.
Best wishes,
Dilly
Excellent service from all involved
Excellent service from all involved - Thank You Krishnan, Liz and Ange
December 3, 2025
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi there,
Thank you for your kind review. We’re delighted to hear you received excellent service and will be sure to pass your thanks on to Krishnan, Liz and Ange. The team will really appreciate your feedback.
Best wishes,
Dilly
Reply from VeinCentre - Stoke-on-Trent
Hi David,
Thank you for your recommendation. We’re thrilled you’re so happy with your results - that means a great deal to the team.
Best wishes,
Dilly
A warm and understanding team
A warm and understanding team. Treatment worked and feel confident in showing my legs again. Customer service brilliant.
October 16, 2025
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi Georgina,
Thank you for your lovely comments. We’re so pleased you felt supported by a warm and understanding team, and even happier that your treatment has helped you feel confident showing your legs again. That’s wonderful to hear.
Best wishes,
Dilly
Very slick service delivered by a…
Very slick service delivered by a friendly but professional team
February 25, 2026
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi there,
Thank you for your kind feedback. We’re delighted you found the service slick, friendly and professional - exactly what we aim to provide for every patient.
Best wishes,
Dilly
Reply from VeinCentre - Stoke-on-Trent
Hi David,
Thank you for your feedback. We’re really pleased you were happy with your treatment and the care you received.
Best wishes,
Dilly
Everyone was very welcoming and the…
Everyone was very welcoming and the doctor explained everything so as I understood what is going to happen
February 6, 2026
Reply from VeinCentre - Stoke-on-Trent
Hi Debbie,
Thank you for your review. We’re so pleased you felt welcomed and that the doctor explained everything clearly so you know exactly what to expect.
Best wishes,
Dilly
Professional, efficient and friendly service.
Appointment was ahead of time and a welcome coffee was given on arrival. All staff were very professional and friendly and the procedure was explained fully at the initial consultation. On the day of the procedure I felt fully involved and enjoyed watching each step. A very relaxed and friendly clinic. Thank you Dr Wells. I will admire your skill when the stockings come off!
February 3, 2026
Reply from VeinCentre - Stoke-on-Trent
Hello Helen - it's lovely to hear from you and we are so pleased to hear your treatment went well. We will pass your kind words onto Dr David Wells and the team. Enjoy the moment when you take your stockings off! Many thanks once again, Jackie.
I made a follow up appointment at the…
I made a follow up appointment at the Veincentre Stoke and was delighted to see Dr David Wells, and his team Liz, Angela, again. Always friendly and very professional. For anyone thinking of having treatment for problematic veins in their legs do not hesitate. My results are amazing.
Kind regards to the team. PH
January 27, 2026
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi there,
Thank you for your lovely feedback. We’re delighted to hear how happy you are with your results and that Dr Wells and the team continue to look after you so well. Your recommendation will mean a great deal to others considering treatment.
Best wishes,
Dilly
Helped me alot was in sooo much pain…
Helped me alot was in sooo much pain with ulcers
October 31, 2025
Reply from VeinCentre - Stoke-on-Trent
Hi Adila,
Thank you for sharing this with us. We’re really pleased the team were able to help and support you, especially when you were in so much discomfort.
Best wishes,
Dilly
Simply the best.
My initial consultation was very honest, professional and friendly. My mind was put at ease. The treatment I required was not extensive. Today I had that treatment and all went very well. The Dr and staff were informative and reassuring. I do not require a follow up appointment but was given information if I felt I needed any questions answered. I was recommended by a friend and I don’t hesitate to pass this recommendation on. Thank you to all involved.
January 27, 2026
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi there,
Thank you for such a thoughtful review. We’re delighted your consultation felt honest and reassuring, and that your treatment went so well. It’s wonderful to hear you’d happily pass on the recommendation, that really means a lot to us.
Best wishes,
Dilly
Regarding my leg
The staff are so welcoming understanding helped me out alot would recommend other people to go and see them they are amazing and all booked
January 14, 2026
Reply from VeinCentre - Stoke-on-Trent
Hi Elizabeth,
Thank you for sharing your experience. We’re really pleased to hear the team made you feel welcomed, understood and supported, and that you’d recommend us to others.
Best wishes,
Dilly
Could not fault
From the initial booking, initial assessment, treatment and after treatment appointment, I cannot fault any aspect of the experience.
All procedures are fully explained prior to treatment, and the staff put you at ease by explaining each step as it's happening.
Many thanks to Dr David Wells and nurse Liz, both professional and friendly.
January 20, 2026
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi Andy,
Thank you for your lovely review. We’re so pleased to hear everything went smoothly at each stage and that Dr Wells and Liz helped put you at ease throughout. Your feedback means a lot to us.
Best wishes,
Dilly
First Class
The booking system was fast, the appointment prompt and the staff member excellent and very thorough. The Report was first class.. very detailed.
November 12, 2025
Unprompted review
Reply from VeinCentre - Stoke-on-Trent
Hi Terry and thank you for getting in touch with your feedback. As you know, our medical report follows a consultation and provides very detailed information on your veins and a personalised treatment recommendation. We hope you're going to continue with treatment - now is the best time! All the very best, Jackie.
Professional and courteous throughout…
Professional and courteous throughout with the emphasis on putting the patient at ease.
January 9, 2026
Reply from VeinCentre - Stoke-on-Trent
Hi there - it is great to read your feedback, thank you. We are particularly happy to hear that our patient care made you feel comfortable and at ease. Thanks again, Jackie
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