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Veleco Reviews 205

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TrustScore 5 out of 5

4.9

Mobility Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that drivers are often helpful, polite, and provide thorough explanations of the product. Many people are also very satisfied with the product itself, describing the scooters as well-made and beautiful. The company's customer service and staff receive high praise for their responsiveness, expertise, and willingness to assist with modifications or issues. However, some customers have experienced issues with communication and customer service, particularly regarding delivery times and resolving technical problems. A few people also mentioned difficulties with the product's suitability for their specific needs or unexpected issues with components like batteries, leading to frustration with the support process.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness of delivery drivers... See more

Product

Customers had positive experiences with product quality and design. Many reviewers praise the scooters as... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the fabulous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my Veleco faster just over 2 weeks ago and was told 1 to 2 weeks delivery, a few days late but no problem. Delivered today 29 July 25 by driver Wojciech Boral, very good service and polite... See more

Rated 5 out of 5 stars

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much lon... See more

Rated 5 out of 5 stars

Excellent service. First scooter was unsuitable for my needs but Veleco helped a lot sorting out a exchange for a ZT15 which is perfect for me. Highly recommend. 👍🏻 good price as well.

Rated 5 out of 5 stars

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide. Once again I have caused to praise this company once for coming... See more

Company details

  1. Mobility Equipment Supplier

Written by the company

Since Veleco first started out, our mission has always been very clear. To manufacture environment friendly, luxury electric scooters that we ourselves would enjoy riding. That’s why all of our products are made with love, passion and diligence. Knowing our clientele, we take the greatest of care to design and produce a safe and reliable scooter that any future owner will trust completely. To us, each product is more than just another machine on the manufacturing line. It is a key to someone’s freedom, a road to live independently again. We think this conviction is what makes Veleco truly special and we encourage you to visit our offer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing communication with the company

Amazing communication with the company. Delivered well inside the time scale. Very comprehensive instruction on how the bike works and supervised road test. Cannot praise Greg who delivered the scooter enough.

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

VELOBIKE

We decided to purchase the Velobike on Friday 20th August 2021, the Bike was delivered today 24th August 2021....exceptional Customer Service 100%.
Damian arrived on time and was very thorough with his training knowledge.
Thank you Damian for your Friendly Approach, you are a credit to Velobike.

August 24, 2021
Unprompted review

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