Venetianlace 

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Rated 3 out of 5 stars

I don’t feel these are as good as the adverts claim. As many reviewers have said the gusset needs to be higher at the front but also they are not very leak proof. Having had them some time now to g... See more

Company replied

Rated 5 out of 5 stars

Absolutely love them pants . Can’t wear any other pants from Asda now or Marks and Spencer. Absolutely amazing and comfortable pants. Can’t feel that I wear them . Just ordered another badge .❤️❤️❤️🥰... See more

Company replied

Rated 1 out of 5 stars

Very slick marketing campaign for a 'quality product' which turned out to be little plastic packets in a grubby white bag from China. Where's the box & tissue from your adverts? I haven't even unwrapp... See more

Rated 5 out of 5 stars

I was surprised by how well these worked despite being so thin. They're super stretchy, soft and comfortable, with lots of color options. Delivery was a bit slower than expected, but customer service... See more

Company replied

Company details

  1. Lingerie Store

Written by the company

Venetian Lace brings you luxurious Italian-inspired lingerie designed for elegance, comfort, and confidence. Discover expertly crafted pieces with premium fabrics, perfect fits, and all-day wearability.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely pants!

Lovely pants. Good fit and lovely fabric. Amazing customer service!! I ordered some in the wrong size by mistake and they are sending out the right size with no quibble. And not asking me to return the other ones but asked me to donate to charity. Would recommend

May 14, 2025
Unprompted review
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Reply from Venetianlace

Dear Heather,

Thank you so much for your lovely feedback! We're delighted you love the fit and fabric, and we're always here to help with any sizing mix-ups. Your support means the world to us, and we appreciate you recommending us. Enjoy your new knickers!

Kind regards,
Jade – Customer Care

Rated 5 out of 5 stars

I made a mistake with the offers when…

I made a mistake with the offers when ordering and the company allowed my to order again with a discount so I didn't lose out! I love the knickers. They are really comfy, leak proof, breathable and look good too

May 11, 2025
Unprompted review
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Reply from Venetianlace

Dear katy,

Thank you for sharing your experience! We’re so glad we could help sort out the offer for you, and even happier to hear you love the knickers. Comfort, leak-proof protection, and style all in one, that’s what we aim for!

Best regards,
Jade – Customer Care

Rated 4 out of 5 stars

I think these are from China

I think these are from China, but are very comfortable. I doubt they are for someone with a bladder problem, but are ideal for someone with a slight leak. I would buy them again as they fit beautifully, but I think are overpriced for what they are. I would suggest looking around before paying this premium price.

April 10, 2025
Unprompted review
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Reply from Venetianlace

Dear Annie,

Thank you for sharing your thoughts with us. We’re happy to hear you find the knickers comfortable and well-fitting. We carefully select materials and manufacturing partners to ensure the best quality and comfort for our customers.

We understand that our products may not be perfect for everyone’s needs, especially for more significant leaks, but we appreciate your honest opinion. Should you have any questions or require assistance, please don’t hesitate to get in touch.

Best regards,
Jade – Customer Care

Rated 1 out of 5 stars

Not at all what I expected

Very slick marketing campaign for a 'quality product' which turned out to be little plastic packets in a grubby white bag from China. Where's the box & tissue from your adverts? I haven't even unwrapped them because I am already beyond disappointed having spent more than I ever have on pants. Have contacted the company three times to arrange a return & no response.

April 14, 2025
Unprompted review
Rated 4 out of 5 stars

I was a bit unsure at first

I was a bit unsure at first, but after two weeks of wearing them, I definitely find they work, I have not needed panty liners at all. Initially I felt a bit itchy and thought I was going to have a reaction to them but this was short lived. They feel comfortable and wash well too.
The postage took awhile and everytime I tried to track my order it said it didn't exist so I was a bit worried, but I received plenty of emails saying the order was on it's way and it did arrive when said.

April 26, 2025
Unprompted review
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Reply from Venetianlace

Dear Karen,

Thank you for sharing your experience so honestly! We’re glad to hear the knickers are working well for you and that the initial itchiness was only temporary. Sorry for the delay and tracking worries — we’re constantly working to improve our shipping updates. Your patience means a lot!

All the best,
Jade – Customer Care

Rated 5 out of 5 stars

Knicker heaven

Lovely soft, comfy knickers. They give me confidence ao I have scarcely needed the support they offer!
A great invention :)

April 26, 2025
Unprompted review
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Reply from Venetianlace

Dear Annette,

Thank you so much for your lovely words! We’re thrilled to hear our knickers are giving you confidence and comfort, that’s exactly what we aim for. It’s wonderful to know they’re making such a positive difference for you.

Warm wishes,
Jade – Customer Care

Rated 5 out of 5 stars

Excellent customer service

I was not happy with the size of items in my original purchase, but Customer Service were very helpful, and said they would send a complimentary pair of a different style to see if that was better. I was asked to send my measurements so they could try and help. In fact they replaced the whole order with the new style and size at no cost and I am pleased to say they fit and look good. Excellent customer service in this case!

April 23, 2025
Unprompted review
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Reply from Venetianlace

Thank you so much for sharing your experience! We’re delighted to hear our Customer Service team was able to help and that you’re happy with the replacement. Your satisfaction means the world to us, and we’re glad the new style and size fit perfectly.

Warm regards,
Jade – Customer Care

Rated 5 out of 5 stars

Pants!

Really good service and the pants are really great value, comfortable and do exactly what they said they would

April 14, 2025
Unprompted review
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Reply from Venetianlace

Dear Heather,

Thanks so much for your kind words! We’re thrilled to hear you’re happy with the comfort and value of your new knickers. That’s exactly what we aim for!

All the best,
Jade – Customer Care

Rated 4 out of 5 stars

No More Itching or Red Marks

I have super sensitive skin and most knickers leave marks or feel scratchy, but these are just pure softness. No irritation, no tight elastic, just the comfiest fit ever.

April 24, 2025
Unprompted review
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Reply from Venetianlace

Dear Megan,

Thank you for sharing your experience! We’re so pleased to hear our knickers feel soft and gentle on your sensitive skin—no irritation is exactly what we want for you. Comfort is key, and we’re glad these hit the mark.

Warm wishes,
Jade – Customer Care

Rated 1 out of 5 stars

Very poor customer service - do not honour returns

I received an order 16/4 the underwear is massively undersized, not at all like the images - I have been trying to return since 16/4 - on the website they state "happiness guaranteed or full refund - hassle free returns - 24/7 customer service - none of this is correct. 6 emails, 1 message and the portal and 1 to the online chat ( which states immediate response) - still no response or resolution - buyer beware!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely comfy knickers that keep you feeling fresh all day long …

Thought I'd give these anti bacterial knickers a try. They are the most comfortable pants I've ever worn, really soft and stretchy, I feel fresh in them all day. Have purchased another set!

April 21, 2025
Unprompted review
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Reply from Venetianlace

Thank you for your lovely feedback! We're thrilled to hear our antibacterial knickers keep you feeling fresh and comfy all day long. Your support means the world to us, enjoy your new set!

Warm wishes,
Jade – Customer Care

Rated 1 out of 5 stars

Shocking refunds service

Sadly I'm having a very disappointing time trying to get even a returns label from this company, after 12 emails back and forth, and numerous innocuous excuses.
I did not like the fit of the items, so will not comment.
I will return the goods to their unit address, via some form of recorded delivery and put to my bank for recovery of what I consider to be a large sum of money.
Would never recommend this company. I'm convinced it's a "bot" that makes the replies.
23/04/25
After posting on here, I was advised I would receive a full refund, with no need to return the goods.
The money is now in my bank.
Thanks Trustpilot.
I still wouldn't use or recommend this company following this experience.

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give less than one star

If I could give less than one star, I would. Terrible product, does not live up to what it it promises at all. Luckily I tested at home, so was able to change clothes after wearing them... and sneezing! Not leakproof at all!!

March 31, 2025
Unprompted review
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Reply from Venetianlace

Dear Sabine,

We’re truly sorry to hear that our product didn’t meet your expectations. Leakproof protection is very important to us, and we take all feedback seriously. We’d love to understand more about your experience and find a solution that works for you. Please feel free to contact me directly at jade@venetianlace.com so we can assist you personally.

Kind regards,
Jade – Customer Care

Rated 4 out of 5 stars

Comfy stretchy pants but the leak proof…

Comfy stretchy pants but the leak proof bit is very small

April 11, 2025
Unprompted review
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Reply from Venetianlace

Thank you for your honest feedback. We’re glad you find the pants comfy and stretchy! The leak-proof area is designed to balance discreet protection with comfort, but we appreciate your input and will keep it in mind as we continue to improve.

Kind regards,
Jade – Customer Care

Rated 5 out of 5 stars

Very pleased with purchase.

Very pleased with purchase.
Lovely and comfortable to wear.
No VPL even under leggings.

March 25, 2025
Unprompted review
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Reply from Venetianlace

Dear Mrs Bush,

Thank you so much for your lovely feedback! We’re delighted to hear you’re pleased with your purchase and that they’re comfortable with no visible lines even under leggings.

Warm wishes,
Jade – Customer Care

Rated 5 out of 5 stars

Total game-changer!

Never thought I’d get THIS excited about knickers, but here we are. They’re just perfect. Soft, breathable, stylish – what more could you ask for?

March 9, 2025
Unprompted review
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Reply from Venetianlace

Thank you for sharing your enthusiasm! We’re thrilled to hear our knickers have become a total game-changer for you. Soft, breathable, and stylish – that’s exactly what we aim for!

Warm regards,
Jade – Customer Care

Rated 5 out of 5 stars

So soft and comfy

April 9, 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

Thank you for your lovely feedback! We’re so happy to hear you find them soft and comfy, that’s exactly the feeling we want every day.

Kind wishes,
Jade – Customer Care

Rated 4 out of 5 stars

Quality product and fast delivery

I ordered the 'buy 2 and receive additional 4pairs free offer. My order arrived within 10 days.
The pants are so soft and comfy. They do not look or feel like other incontinence pants.
I'm not sure if they would cope with a "full wee" but they work for the "accident"
During the delivery process I was kept fully informed as to where my order was.

March 21, 2025
Unprompted review
Venetianlace logo

Reply from Venetianlace

Thank you for your lovely feedback! We’re glad to hear you enjoyed the softness and comfort of our knickers, and that the delivery updates kept you informed. We designed them to provide discreet, reliable protection for those little “accidents,” so it’s great they work well for you.

Warm regards,
Jade – Customer Care

Rated 1 out of 5 stars

Ordered the largest size available 3XL…

Ordered the largest size available 3XL which were supposed to fit size 20-22. I’m a 16-18 and they still didn’t fit.
The company offered larger sizes which are not yet available. So far these haven’t been forthcoming so I requested a refund and I have not had any response.
Waste of money.
Absolutely do not buy from this company!

April 3, 2025
Unprompted review

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