I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more
Company replied
We bought a travel system from Venicci and has been brilliant a year ago Recent feedback.. spoke to Sacha in the service department with regards to a small issue with our car seat and the servic... See more
Company replied
We love our Venicci pram and travel system and use it daily. Unfortunately part of the straps on the bag which attach it to the pram snapped. I contacted Venicci to see if I could purchase new straps... See more
Company details
Written by the company
- Simply Stylish -
Contact info
Unit 7 Brookfields Way, S63 5DL, Rotherham, United Kingdom
- service@venicci.co.uk
- venicci.co.uk
4.8
Excellent
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased the Venicci Upline 2 in…
I purchased the Venicci Upline 2 in Stone Beige in June of last year, i absolutley adore my travel system and all its accessories. There isn’t anything would change about it. I also get so many compliments on it. Recently one of the pram strap clips broke and I couldn’t find anywhere online to repurchase. I emailed Venicci for help and without hesitation or me asking they arranged for me to receive a replacement. I am so pleased as attaching the bag to the pram makes my life so much easier. Overall 10/10 for service and product.
March 10, 2026
Unprompted review
Reply from Venicci
Hi Erin,
We're delighted you're happy with your product and the customer service. We hope you can now continue to use your Upline 2.
Regards, Team Venicci
Came to the baby show for the first…
Came to the baby show for the first time and Katie gave me an amazing customer service she gave me the best experience of purchasing a travel system and the beats advice will always recommend venicci. And will never forget this day within my pregnancy journey.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.
Enjoy the rest of your pregnancy journey.
Regards, Team Venicci
We met Katie at the Venicci stand at…
We met Katie at the Venicci stand at the babyshow. She was absolutely amazing because she took her time to show us the features of the Claro 2. She helped us test the pushchairs and talked thoroughly through the travel system set. She is an absolute asset to the venicci brand. As a first time mother I am soo greatful for her customer service.
Thank you soo much.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on.
Regards, Team Venicci
We picked this over the Bugaboo
We dealt with James who was great. No pushy sales which I prefer. It was between the up line 2 and a Bugsboo fox 5 but this just seemed to work so much better and the price was a lot better too. Thanks to Gary too.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards both of our members of staff, we'll be sure to pass your feedback on.
We're pleased you chose us and are confident you wont be disappointed.
Regards, Team Venicci
Very good service 😊
Attended the baby show today at Excel & purchased my pram with the help of Harry & Gary. both very willing to help and showed us everything we needed to know.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards both of our members of staff, we'll be sure to pass your feedback on.
We're pleased you chose Venicci.
Regards, Team Venicci
Katie was super helpful
Katie was super helpful, honest and gave us great advice. She made our experience of buying a pram and car seat stress free and would definitely recommend !
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.
Thank you for choosing Venicci.
Regards, Team Venicci
Beautiful pram
Beautiful pram, bought the upline 2 in brownie. Gary took us through all the steps and was super helpful. Excited for the delivery
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.
Thank you for choosing Venicci. The Upline 2 Brownie is stunning.
Regards, Team Venicci
Thank you so much Katie and James for…
Thank you so much Katie and James for helping me find my perfect travel system! Such great advice, really listened to everything I had in mind.
Amazing service, so so happy and cannot wait to get it!!
Thank you
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.
We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.
Regards, Team Venicci
Lovely Customer experience helped me…
Lovely Customer experience helped me picked out my dream pushchair great staff so friendly and helpful made the experience so much better thank you
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.
We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.
Regards, Team Venicci
Very professional and helpful service…
Very professional and helpful service with Tomaz! Managed to get everything sorted and ordered as we wanted!
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and for choosing Venicci.
Regards, Team Venicci
Met Harry today at The Baby Show
Met Harry today at The Baby Show. His demonstrations were fantastic, was in no rush, took his time to explain everything. Excellent product, great price and can't wait to get it delivered! Thank you.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on.
Thank you for choosing Venicci.
Regards, Team Venicci
Absolutely fantastic Experience
Absolutely fantastic Experience, great show stand @ The Baby Show 2026!
Purchased @ the show! Great deals.Cheers.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and for choosing Venicci.
Regards, Team Venicci
Wonderful experience
Wonderful experience, Harry was super helpful through all our questions.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on.
Thank you for choosing Venicci.
Regards, Team Venicci
Thomas was phenomenal in guiding us…
Thomas was phenomenal in guiding us through the process.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on. We hope it was super helpful in making the right choice for you and your little one.
Regards, Team Venicci
Very helpful and showed us all aspects
Very helpful and showed us all aspects
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review.
Regards, Team Venicci
Fantastic customer service and…
Fantastic customer service and fantastic product! Highly recommend.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and for choosing Venicci.
We may be biased but completely agree :-)
Regards, Team Venicci
Thomas
Thomas! Was very helpful, informative! Great customer service !
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on. We hope it was super helpful in making the right choice for you and your little one.
Regards, Team Venicci
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on. We hope it was super helpful in making the right choice for you and your little one.
Regards, Team Venicci
Great experience
The staff at Venicci were really helpful at the baby show! So knowledgeable and Harry was very friendly.
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our team, I'll be sure to pass your feedback on. We hope it was super helpful in making the right choice for you and your little one.
Regards, Team Venicci
Thomas and Peter were super helpful at…
Thomas and Peter were super helpful at the baby show! I can’t wait to use my new pram set
March 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and comments and for choosing Venicci.
Regards, Team Venicci
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