Venicci Reviews 

705
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, informative, and professional, making their interactions pleasant and stress-free. Many people highlight the exceptional customer service, noting its efficiency and the ease with which issues are resolved, often quickly and without additional cost. Reviewers are highly satisfied with the products, describing them as excellent quality, sturdy, and easy to use for daily activities. Many consumers particularly appreciate the smooth user experience, highlighting features like easy maneuverability, effective suspension, and practical designs that fold quickly.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Users describe positive interactions with product, with many expressing satisfaction with the quality and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism, patience,... See more

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and helpful... See more

User experience

Consumers find the user experience to be positive, with many praising the helpful and informative staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more

Company replied

Rated 5 out of 5 stars

The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more

Company replied

Rated 5 out of 5 stars

We bought a travel system from Venicci and has been brilliant a year ago Recent feedback.. spoke to Sacha in the service department with regards to a small issue with our car seat and the servic... See more

Company replied

Rated 5 out of 5 stars

We love our Venicci pram and travel system and use it daily. Unfortunately part of the straps on the bag which attach it to the pram snapped. I contacted Venicci to see if I could purchase new straps... See more


Company details

Written by the company

- Simply Stylish -


Contact info

4.8

Excellent

TrustScore 5 out of 5

705 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(705)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Katie was amazing

Katie was amazing! She showed us everything we could ever need to know on all of the units. Helped us come to a decision on the pram and bundle that would work best for us. She is a credit to the Venicci team!

March 8, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Happy Customer!!

Happy Customer, Helped today by Katie, she was super helpful. Super friendly could not have spent more time with us. I was stuck between two strollers and she really helped to narrow it down. Showed me all the functions and reassured me that I was making the right choice for my lifestyle which is absolutely key. She is an absolute star and an asset to the Venicci team. Thank you Katie!!

March 8, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Was served by Thomas at the baby excel…

Was served by Thomas at the baby excel event in London. He, alongside another memeber of staff was really helpful, friendly and accommodating.

March 8, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Thank you

Harry was very helpful and helped us find our dream buggy. Thank you

March 8, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Amazing quality

Amazing quality
Friendly staff
Extremely helpful

March 8, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

Finally chose our dream pram!!

Harry was amazing! Very helpful and knowledgeable. Can’t thank them enough.
Finally chose our dream pram!!

March 8, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Very helpful and friendly would…

Very helpful and friendly would definitely recommend to friends and family

March 8, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

Very professional

Very professional , would highly recommend staff and Brand

March 8, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

Visited the stand at the Baby Show

Visited the stand at the Baby Show, very informative and great products

March 8, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

We had such a great experience with…

We had such a great experience with Katie at the Venicci stand during the Baby Show at the Excel. From the moment we started speaking with her, she was incredibly knowledgeable, enthusiastic, and genuinely passionate about the products she was demonstrating.

Katie took the time to walk us through the pram bundle in detail, clearly explaining all of the functions and features in a way that was easy to understand. She answered all of our questions with confidence and made sure we felt completely comfortable with our choice before purchasing.

What really stood out was how much she clearly enjoys her job – her enthusiasm was infectious and it made the whole experience feel relaxed and enjoyable rather than pressured. She’s exactly the kind of person you hope to meet when making an important purchase like this.

Thanks to Katie, we left feeling confident and excited about our pram bundle. We couldn’t recommend her more highly – Venicci are very lucky to have her!

March 7, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

I met Katie and of course Gary at the…

I met Katie and of course Gary at the Venicci stand at the London baby show. Katie couldn’t have been more helpful making my conversation and the whole experience personal to me. No question was too silly she made me feel comfortable and at ease with my purchase. I can’t wait to receive my pushchair thank you once again for your help it didn’t go unnoticed!

March 7, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Visited the Venicci stand at the Excel…

Visited the Venicci stand at the Excel centre, looking for a pram set. Harry kept us well informed and welcoming. We're extremely happy with the service provided and welcoming nature of all the employees at the venicci stand

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

We had Katie serve us at the Baby Show…

We had Katie serve us at the Baby Show in London and she was absolutely brilliant! Showed us how the pram works, was clear and concise in explaining everything and gave us lots of confidence with our purchase. Would highly recommend!

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

VENECCI upline by Harry

Harry was so helpful! He explained three different prams and showed all of the ways it can be put together. He answered every single question I had - so patient and knowledgeable.
Thank you so much!

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff took the time and were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

We’ve been using the Venicci Upline 2…

We’ve been using the Venicci Upline 2 and honestly couldn’t be happier with it. From the moment we unboxed it, the quality really stood out — the materials feel premium and everything is really well thought out. The pram is sturdy but still surprisingly lightweight, which makes it easy to handle day-to-day.

One of the best features is how smoothly it pushes, even on rougher pavements, and the suspension makes a noticeable difference for the baby. The carrycot is really spacious and comfortable, and the seat unit is easy to adjust as your little one grows.

It’s also really practical for parents — it folds down quickly, fits nicely in the car boot, and the storage basket underneath is a great size for shopping or baby essentials.

The design looks great too. It feels stylish without compromising on functionality, and we’ve had lots of compliments on it already.

Overall, the Venicci Upline 2 feels like a high-quality, well-designed travel system that makes everyday life with a baby much easier. Definitely recommend it to anyone looking for something reliable, comfortable and good looking. ⭐⭐⭐⭐⭐

March 7, 2026
Unprompted review
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Reply from Venicci

Hi Oliver,

Thank you so much for such a great review. We pride ourselves on everything you have said and appreciate your time to detail your experience with the Upline 2.

We hope you can continue to enjoy using your Venicci product.

All the best, Team Venicci.

Rated 5 out of 5 stars

Visited the baby shower today and Gary…

Visited the baby shower today and Gary was so helpful! Even though we weren’t able to purchase today as it’s still early we will definitely coming back to purchase the claro 2 in forest

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff took the time and were able to help you make the right decision. We look forward to seeing you in the future.

Regards, Team Venicci

Rated 5 out of 5 stars

Katie was amazing!

Katie was amazing!!

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

Gas and Thomas done amazing with…

Gas and Thomas done amazing with helping selecting a baby push chair for my sister. All the advice and showed us how easily it assembled and disassembled.thank you

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled your sister chose Venicci and are confident she'll enjoy using the pram for many years.

Regards, Team Venicci

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful, put a deposit on our pram today & can't wait for it to be delivered.

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

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