Verana Reviews 

Firstly, Great customer service, great tap, just as good as the qooker. Would defo recommend

I have a 3 in one brass tap and the quality of it it amazing. When I had an issue customer services were brilliant and help solve it quickly. Thank you, I would definitely from here again

We had an issue with our boiler which stopped working just outside of the warranty period. Ahmed kindly agreed to send us a replacement boiler free of charge. Great Service.

We purchased this tap after a competitor version stopped working and the manufacturer wasn't interested in helping or repair. This tap has been great but just is our luck, became faulty a few weeks after the warranty expired. This time however, Hanstrom Customer Service have been really helpful trying to find a solution and eventually agreeing to a replacement system to be sent. Problems can happen with anything, it's just how they are dealt with that makes the difference.

Dealing with this company has been a pleasure. Fast response. Our boiler has failed after two weeks out of guarantee however this was not a problem for them and it has been solved promptly. I would not hesitate to recommend this company.

Ordered the 4-in1 tap on a Monday and delivered on Wednesday.
So easy to install literally 15 mins from unboxing to filly fitted. 12 months without a problem, then we hit an E3 error which upon reaching out to customer service was sorted in no time.
Would highly recommend against other very expensive alternatives on the market.
The quality of the tap is very high and all the movements etc are just really well engineered.

Thanks guys for the quick response time , the tap is a lovely quality and quiet . All packaged so as no damage . Excellent service and customer care . Will use again .

We Purchased a Hot water tap from these guys and the service we received was top notch.
Initially we had issues installing the Tap which Ahmed resolved with one call .
After about 8 months the boiler would not heat up. It transpired that we had not replaced the filter when required. Rather than blame us as most companies would Zara arranged for a replacement Filter free of charge and guided us through the descaling and resetting process. The Tap works great again.
What a Honest and professional company to purchase through. A breath of fresh air.

Our Hanstrom boiling water tap stopped working and despite being out of warranty by 2 months Verana replaced the failed tank

We had an issue with our boiling water tap. I called Ahmed at Verana who agreed to send me out a new one even though I was outside my warranty. Exceptional service.

18 month old hanstrom water boiler failed. No replacement parts available as it's a ceramic element combined with a stainless steel cannister. No part numbers on the cannister to source a replacement. Will have to be a complete water boiler replacement.

We bought a boiling tap from Verana because of the very reasonable price vs other brands.
It was very simple to install, heats quickly to 98° and worked perfectly for over a year. The brushed brass tap looks great. We had an issue where the boiler stopped heating unfortunately outside of the warranty period however have received excellent customer service to resolve the issue.

Super fast delivery of the tap and boiler. Product works perfectly for hot drinks, and replacement filters easy to order. Easy to contact for further queries, excellent communication. Many thanks, Mel

This company are brilliant. Customer Service, lady called Ammara was extremely helpful. Listened to my issues and was understanding and had good old fashioned common sense. Problem was resolved in hours not days. Wouldn't hesitate to use them again. Well done to all concerned

We’ve been using the 3 in 1 Hanstrom boiler and find it to be very practical, reliable and easy to install. Great customer service.

Great product. We use it everyday. Unfortunately we had issues with our boiler outside the warranty period but customer services have said they would send out a replacement as a good will gesture!

We ordered and had fitted a verana hot boiler tap just under 12 months ago which has been extremely good. However, we have recently had an issue with it but the Customer Service and after sales experience has been great. We would thoroughly recommend Varana to any other customers looking to use them.

Mr Steven Grieve Watford WD17

I recently purchased a hot water tap from Verana. The product developed a fault and Verana were excellent to deal with and organised a replacement without delay. I would highly recommend this company. Top service and now very happy with the product :)

Great service, thank you

Great customer service from the team. Unfortunately we had a small fault with the system, but this was dealt with really quickly, sending trouble shooting options to help us out!!! Always there to help out. Thank you ☺️