Verana Reviews 

I bought the instant hot water tap 12 months ago and it has been fantastic.
Delivery was super fast and installation was really easy.
Customer service was also exceptional. I would totally recommend this product and company to anyone. 5 stars.

The whole process was fast and efficient, and the prices for the Tap was much better than expected for a instant hot water tap.

Great tap works well and customer service is also very efficient

Quick delivery and customer service . Lovely products at good value

Boiler Broke! Had a Hansgrove 3 in 1 tap fitted 18 months ago. Replaced the filters as instructed every 6 months, but given only 12 month warranty, really disappointing performance. Boiler kept tripping out the electricity, got to about 30 degrees and broke. Went through troubleshooting and unable to resolve with customer service so forced to buy a new one as invested in the tap and the filters. Generally disappointed with it. When works the hot water is good, but can spit and so need to be very careful where your hands and arms are when using

Great value products and great customer service. I had an issue with my boiler and they arranged another one to be sent out asap. Great company!

Bought a Hanstrom 3-1 instant hot water tap this time last year and it’s been fantastic all year. But in the last week we’ve had lots of power cuts and it suddenly stopped working. Contacted Verana and they replaced it immediately - no questions asked. Brilliant customer service from this company and really great helpline support.

Really helpful, and easy to contact, would highly recommend

Brilliant company, start to finish. A pleasure to liaise with and super efficient.

I cannot recommend Verana enough - the customer service team was on hand to deal with my queries and they were dealt with almost immediately.

Despite me not following the instructions {which I lost} I therefore did not remember to change the filter once in 13 months ,whoops. The Hanstrom hot water instant tap was working so well up until it stopped heating.
However after contacting customer service they gave instructions on how to remedy the problem .
Customer services have despite being out of warranty offered a replacement/

Do not buy from this company.
Brought a quote ‘premium’ and ‘luxury’ tap online 2 years ago. Has been faulty 3 times within this time and now completely broken.

First time fault reporting within a few months there I have grounds for an exchange under the consumer rights act 2015.
Managers are incompetent of this knowledge and only claim warranty which as my product has been faulty from the start and not as described I am entitled to.

Refused to listen to me on the telephone very frustrating. Also was told the company isn’t verana that’s only a customer facing names it’s in fact flip stock!

The hot water tap is the best addition to my new kitchen. The tap is stylish and the appliance easy to use.
Ahmed has been helpful and responsive to queries.

Very helpful customer services and impressed with the product

Needed to order replacement filters for our hot tap and a spare part, Ahmed at Verana was exceptionally helpful and quick to respond. First class service - Thank you.

We recently had an issue with our hot water tap boiler and so I contacted customer services and spoke with Ahmed and Zara. They promptly helped me fix the boiler and the tap is now as good as new. We use it the whole time, I can't imagine going back to a kettle. Great customer service.

The Hot taps we purchased over a year ago,
Work really well and the after sales are very efficient in dealing with any issues!

I recently purchased the Hanstrom 3-in-1 hot water tap, and I couldn’t be happier with the upgrade to my kitchen. It’s incredibly convenient to have hot, cold, and near-boiling water (up to 98°C) all from one tap. I use it daily for tea, coffee, and cooking, and it’s much quicker than waiting for a kettle to boil

The combination of functionality, safety, and style makes it a fantastic investment. If you’re looking to modernize your kitchen while saving time and counter space, I’d highly recommend it. It’s practical, reliable, and worth every penny!

Order number 12975
Purchased a hanstrom boiling water tap from this company in may
Boiling water did not work
Changed tank did not work
Changed tap this week still does not work
Very difficult to speak to customer services
Asked for an engineer to assess still waiting
Customer has had no boiling water for 6 months nearly what a joke

Amazing customer service.
Called to speak about my tap. Gave me information over the phone. Followed up with an email and resolved the issue straight away. Thank you!

Got a phone call from Zara and she was very helpful in arranging to send me a replacement heater