VRG GRL Reviews 

1,112
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

VRG GRL community is amazing not only online but also in store. I shop at Warringah Mall store and the girls are so helpful and supportive of the items you pick out. The clothes are also just beautifu... See more

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Rated 1 out of 5 stars

Shocked that the items quality and cutting are worst than Cottonon or even maybe SHEIN. Honestly thought they were a boutique store quality, but with the recent 3 dresses and 1 skirt i purchased and r... See more

Company replied

Rated 5 out of 5 stars

VRG GRL has been one of my favorite brands within the past few years. Their pieces are quality, unique, and I always get compliments! I love purchasing pieces for vacation and summer.

Company replied

Rated 5 out of 5 stars

VRG GRL is my go-to for stylish, high-quality clothes. The fit is always perfect, and their designs stand out without being over the top. Whether dressing up or down, the pieces are versatile and comf... See more

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3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

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(1,112)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely worth giving a try!

I came across vrg girl on Instagram and was immediately attracted by their design and the vibe of the clothings. It took me a while to figure out the correct sizing, but after that, I kept going back. One thing that can be improved is the logistics as it takes at least two weeks to get the products delivered from Australia to the US.

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

10/10

I have ordered from VRG GRL a few times now and each time has been incredibly smooth and successful. The quality of their clothes is really good and the fit is also incredible, when going based on my own measurements and matching up to their sizing charts. The items have been shipping within 1 business day and standard shipping itself takes about 8 business days (from Australia to the United States), which honestly isn’t bad at all. I have recommended this brand to my friends and look forward to shopping here again.

August 26, 2022
Unprompted review
Rated 5 out of 5 stars

My new favourite top!

Bought a rainbow knit sweater a couple of months ago and fell in love!
Arrived within a couple of days, in perfect condition, and I haven't stopped receiving compliments since!
Such a flattering fit and such great service! Would definitely recommend :)

August 22, 2022
Unprompted review
Rated 2 out of 5 stars

Some of my items have poor quality

I bought lots of clothes from verge girl before. I love their own designed clothes, however, all corsets I bought from them have cheap quality. The garment part of the corsets are cheap material and straight away made holes in the clothes after only worn once (I handwash all my corset top). This is disappointed because I quite like the design and don't want it to be only worn once.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

VRG GRL is absolutely amazing

VRG GRL is absolutely amazing.

I love them, their dresses are amazing quality, styles are immaculate, and the customer support is top tier.
My first purchase wasn’t as smooth, just because since it came from a long way the info on the label rubbed off and it got kind of lost. But it eventually did get to me. For my second purchase I asked them to cover the label with clear plastic so it wouldn’t rub off again, and they did so. Delivery was timely, smooth, and no issues were encountered.
Customer support answers quickly and are very helpful.
One of the best places were I’ve invested my money at.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

love it

I think it is a great online shop. cool styles, quality clothing. and the best part is you can be part of their social communication. true size fitting.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Love!

Love the super fast shipping from VRG GRL to New Zealand and the quality of their clothes is so good! Will continue to buy from them :)

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

love love love

I originally found this site through tik tok and had my eyes set on one dress. After browsing the website I found so much more. Luckily the app had a promo code. Everything I ordered came quickly and looked so cute!

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience and amazing clothes!!!

Great experience and amazing clothes!!!

Verge Girl has some of the cutest clothes I've found. Their website is easy to navigate with heaps and heaps of super cute clothing items that are trendy but also not too basic.
I recently bought a dress from them that fit perfectly, had great fabric and looked amazing! Their clothes are just wow!
However, I have bought a few other things from them in the past and the fabric on these items were a little on the thin side (e.g. I bought a singlet crop top type thing and I can only wear it with a white bra because the fabric would show the black bra underneath). But other than that my experience with them has been great, they have super cute clothes and I love shopping there.

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Street Side Wines Button Up Shirt

This is a gorgeous shirt in a beautifully unique print in a silky fabric. It's rather oversized so size down. For reference, I am a size 6 in tops, and I exchanged the small for an XS.

July 17, 2022
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service, difficult returns process.

July 17, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey Jess,

I am so sorry to hear that you have not had a positive experience! We completely understand that you don't have any control over how long the parcel may take to reach us, especially during this time of such extreme delays! Due to this, we just request that the international returns are posted back to us within 7 days from the date of delivery to be eligible for a refund or 30 days for a store voucher. Just make sure you keep hold of your return tracking number and proof of postage for reference. 

Please reach out if there is anything else we can assist you with!

I am so sorry for any inconvenience XX

Rated 5 out of 5 stars

Great Experience!

I got my package sooner than expected and the things I order were in great condition. The top I ordered was great quality and super cute! I will totally purchase from here more often!

July 14, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey Lovely,

Thank you so much for your feedback! I am so happy to hear that you love your purchase!

As always, please reach out at info@vrggrl.com if there is anything else we can assist you with xx

Rated 1 out of 5 stars

Terrible experience. Incredibly misleading company.

Terrible experience. I feel like I have been misled at every stage of purchase. From additional fees for the items to enter the country, to the longer delivery time (I was definitely told 2-4 days, but it turns out that is only in Australia and UK is 5-10 business days), to a misleading returns policy. The returns policy is only 7 days (which is incredibly unusual, and unfair given crazy delay on delivery), and apparently I ordered some shorts in the sale (these shorts did not look like they were in the sale at all - how am I supposed to know the price has changed?) and no sale items can be returned. If all of this information was clear at the time of purchase then it would have been fair enough, but it was deliberately hidden and unclear on the website. Quite frankly they should not be delivering to the U.K. if they are going to make it so difficult. On top of all of that the quality of clothes is shocking. I wish I had never bought from them - a complete waste of money and time.

July 13, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey Sarah,

I am so sorry to hear that you have not had a positive experience in this instance! 
We are so sorry to hear that you had to pay additional fees! We have implemented a new feature on our website which calculates import duties on checkout based on the order total and is included as part of your shipping costs. The estimate is shown to you on checkout after entering your delivery address which can be viewed prior to confirming your order. We recommend referring to this on checkout to see the estimated import fees for your order.
 
For orders shipped via DHL you will be asked to pay any import fees as part of your shipping cost, this is to avoid any nasty surprises upon delivery!
We are really sorry, however unfortunately we have no control over import duties and taxes as these fees are decided by your country’s customs based on the value of the goods.
Orders shipped via DHL standard are expected to take 5-10 business days to arrive from the date of dispatch however, we also offer a DHL express service that is expected to arrive within 2-4 business days! You can select this option upon checkout. 

We completely understand that you don't have any control over how long the parcel may take to reach us, especially during this time of such extreme delays! Due to this, we just request that the return is posted back to us within 7 days from the date of delivery to be eligible for a refund or 30 days for a store voucher. Just make sure you keep hold of your return tracking number and proof of postage for reference.

All of our sale items are located in our sale category on our website, the original price of each item will be crossed out next to the updated price to indicate that the item has been reduced. I am very sorry if this was not clear and have passed your feedback onto the team. 

Orders shipped via DHL standard are expected to take 5-10 business days to arrive from the date of dispatch however, we are currently experiencing delays with orders shipped to the UK! We do advise this on our shipping and delivery information here: https://www.vrggrl.com/pages/shipping-delivery

I am really sorry for any inconvenience. 

Rated 5 out of 5 stars

worth the price and cute!

i have been searching for a high quality dress that i can style up or down, and since this has been in my cart for about 1 year, the payoff was real!! the dress is so comfortable and warm, casual and formal, and it matches my other sweater’s material perfectly so i’m stoked! i got the learn french skirt aswell and although the lace is more nude than white, it’s adorable and comfy. both the dress and my skirt fit my waist to thigh ratio awesomely with 0 zippers which is so nice.

July 7, 2022
Unprompted review
Rated 2 out of 5 stars

Horrible quality

Horrible quality. Items have the feel of a piece of paper, are scratchy (for their linen items) and are just overall not worth it. If quality isn't that big of a deal for you (and tbh some of their items have manageable quality) then at the very least its not worth the price. Why on earth are you pricing SHEIN and Alibaba quality items with ZARA prices? Ordered 4 items and my total was over $250! Ended up returning 3 out of the 4 because I just couldn't justify the quality for the price even though the items are arguably cute. Spend your money elsewhere. Sizing runs small as it's sized in AU not US.

Returns cost about $30 so beware! In terms of the actual refund and returns, they lay out the process for you with very clear instructions so that's a plus; delivery to their base and refund processing took exactly a week--its up to my bank now to process the money back to my account. With this in mind, I'll give them 2 stars just for their return process. If it was only up to the clothes themselves then 1 star for sure.

June 28, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey there,

I am so sorry to hear that you were not 100% happy with your recent purchase! Previously, we have stocked items from other brands however, moving forward we will only be stocking VRG GRL exclusive styles! This means we are able to monitor the manufacturing and quality of each garment much more closely to ensure our high standards are always met!

We have also recently updated our returns policy, we now offer a return service from the US for $12.00 USD! You can view our full returns policy here: https://www.vrggrl.com/pages/returns

Please email info@vrggrl.com if there is anything we can help you with!

Thanks a million X

Rated 5 out of 5 stars

Love VRG GRL

I love VRG GRL, the clothes they sell, the vibe and experience they stand for, and how they empower girls to be their most authentic selves with the clothing they choose! It's great seeing blog posts and a nice mix of content in my inbox from them every couple days and it's definitely part of the reason I keep coming back!

June 27, 2022
Unprompted review
Rated 2 out of 5 stars

Issue with delivery timeframes

Clothes are great and amazing quality however the delivery really does let them down. Don’t pay attention to the delivery times specified at checkout out as they are majorly inaccurate.

You are expecting a 3 week wait for standard delivery if living in the UK. The customer service team are also very unwilling to help when something goes wrong. I have had trouble with delivery a couple of times and raised this with them. They have admitted there is a problem with time frames specified at checkout (admitting this is dispatch time only and could be clearer) but have never done anything to rectify this.

June 20, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey Ellie,

I am so sorry to hear that you have had a disappointing experience with shipping! We offer both express and standard shipping options to the UK, while standard shipping wis currently experiencing delays of up to four weeks, we have found that our DHL express option remains uninterrupted and should be with you in 1-4 business days from the date of dispatch.

If you are ever unsure or have any questions, please don't hesitate to get in touch with our customer service team at info@vrggrl.com who are always happy to assist! xx

Rated 5 out of 5 stars

First time shopper…

This was my first time shopping with VRG GRL and I absolutely fell in love with the styles offered on the site. I had been looking for the perfect dress for my Paris themed birthday this year and I came across the Paris Is Calling dress and everything about it, including the name, was perfect! It was the most feminine and flattering fit and I received so many compliments.

June 18, 2022
Unprompted review

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