VRG GRLReviews 

1,112
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

VRG GRL community is amazing not only online but also in store. I shop at Warringah Mall store and the girls are so helpful and supportive of the items you pick out. The clothes are also just beautifu... See more

Company replied

Rated 1 out of 5 stars

Shocked that the items quality and cutting are worst than Cottonon or even maybe SHEIN. Honestly thought they were a boutique store quality, but with the recent 3 dresses and 1 skirt i purchased and r... See more

Company replied

Rated 5 out of 5 stars

VRG GRL has been one of my favorite brands within the past few years. Their pieces are quality, unique, and I always get compliments! I love purchasing pieces for vacation and summer.

Company replied

Rated 5 out of 5 stars

VRG GRL is my go-to for stylish, high-quality clothes. The fit is always perfect, and their designs stand out without being over the top. Whether dressing up or down, the pieces are versatile and comf... See more

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3.9

Great

TrustScore 4 out of 5

1K reviews

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No history of asking for reviews

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3.9

All reviews

(1,112)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Why didn’t I hear about this store sooner!

The site was so easy, clear and has the cutest aesthetic reflecting a comfortable and stylish brand. This might have been one of my most enjoyable and exciting shopping experiences, being able to pick from a wide variety of clothing with many bargains and extremely fast shipping services as well. I think I might have found my forever store!

December 16, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you so much Ruvinka, this is so lovely! xx

Rated 1 out of 5 stars

I ordered a dress from this online…

I ordered a dress from this online store, but I never received it.

I never received the parcel, so I contacted customer service twice. They did not help me; instead, they said that I should contact Australia Post about it. However, no one at Australia Post was able to give me an answer or find my missing parcel.

I had previously ordered many things from this website, but I will never order anything again.

December 2, 2021
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey Doria,

I am so sorry to hear that this has been your experience!

Would you be able to send us another email, and we can take another look into this for you and help locate your dress?

So sorry for the inconvenience.

Thanks xx

Rated 2 out of 5 stars

New refund system is terrible and dodgy!

I love their stuff, it can be hit and miss on quality and what it is represented like.

However, their new refund system is shockingly dodgy! You have to first give details of your identification, such as license numbers and Medicare. Then they ask for your full bank account details. This is odd considering I paid via Afterpay and am not allowed to have it paid back this way? I shouldn’t have to give all my details to a random company to have to organised… no other online retailer does it this way.

November 30, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey E K,

Thanks so much for your feedback!

We can definitely understand your concern for privacy. I can assure you that Refundid it is 100% safe and secure. However, you are more than welcome to process returns through our standard returns portal if that would be better for you!

Here is the link: https://returns.vrggrl.com/

Please don't hesitate to reach out to us at info@vrggrl.com and we would be more than happy to chat!

xx

Rated 5 out of 5 stars

awesome brand!

I really love their clothing affordable, beautiful and great quality. They have outstanding costumer service and are one of my favourite brands to buy from ❤️special thanks to Bryony at costumer service my experience was great!

October 21, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you for the lovely feedback Sinead! xx 😘

Rated 5 out of 5 stars

Get the app it’s awesome!

I’be been using the app recently as I do allot of shopping on my phone and I find it so easy to use and navigate especially when it comes to adding items to my wish list! Also super fast and trustworthy shipping!

November 10, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey Shae, we're so happy you love the app and you're so happy with us! xx 😘

Rated 5 out of 5 stars

Great product

Fast shipping, great quality and product description matched the item

November 1, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thanks so much Rachel! ❤ xx

Rated 5 out of 5 stars

all round great experience x

the dress is super cute, love it for summer! the shipping was super fast, all round great experience x

November 4, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Thank you Leeanna! ❤ xx

Rated 5 out of 5 stars

My Go-to shop! 💜

All items I’ve bought from VRG GRL have been as expected if not better. The fit and material are always a described and I have had no unwanted surprises. Items are always delivered swiftly and they really are my regular go-to now. Love their stuff, highly recommend.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

If you’re thinking about shopping here, just do it.

Shipping is extremely fast which is just a plus to VRG GRL. This was my first purchase from them and I absolutely love them! The material of their clothing is so soft and everything is true to size. They also have good size guides and references in case you are unsure like I was. Love this company and all of their unique clothes!

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

The best

I was so so pleased with not only the price point of my items - but also the fact free shipping was offered to NZ!! My beautiful pieces were here within 4 days

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

VRG GRL is my go to website

VRG GRL is my go to website. I’ll browse other stores but always end up back at Verge Girl. I love that they have clothes which are cool and with the trends but also not super mainstream. Service is always good, speedy shipments, easy returns. I might be a little addicted to VRG GRL and I’m constantly waiting for the new arrivals!!

October 9, 2022
Unprompted review
Rated 5 out of 5 stars

Favorite online retailer !

I keep coming back to VergeGirl over and over because the quality of the clothes has never let me down !
The pieces are unique and fun but also really functional for day to day wear, honestly my favourite place to shop online ! xx

September 18, 2022
Unprompted review
Rated 1 out of 5 stars

Never received my refund of $200.

I ordered a few items from them because their clothes looked so cute online. The shipping was fairly quick, and arrived within 2 weeks (I'm in the U.S). However, when I returned two of the items that did not fit me, they never sent me a refund. They would answer all my emails regarding how to return the package, but once it was delivered to their hub, they completed ghosted me. Their explanation was that "my email got lost in the inbox and that it wouldn't happen again", but now they have ghosted me again. I returned the two items in August and am still waiting for my $200. I email them every week and never get a reply. I would not recommend ordering if you want safe returns.

October 6, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey there,

Thank you for your honest feedback. I am so sorry that you have had a disappointing experience!

Our team are working through all returns as quickly as possible, unfortunately due to the recent busy sale period we have received an influx of returns that have sadly caused a delay!

I do assure you it is our utmost priority to ensure our valued customers like yourself receive their refunds as soon as possible and can only sincerely apologise for these delays, as we understand how frustrating they are.

I can see that your return has now been processed a refund has been issued back onto the payment method used.

Please don't hesitate to reach out if there is anything else we can help you with!

Thanks xx

Rated 5 out of 5 stars

Honestly best shopping experience with…

Honestly best shopping experience with VRG GRL, I cannot fault it.
I now pretty much only shop online, so needless to say, I have have had experience with endless businesses / brands from big labels to small across many industries. VRG overall is up there with the best.
This was my first shop with VRG and pretty much placed another order 2 days later as I was so impressed. I work in the rag trade and I am completely happy with the product I received, quality / pricing is spot on, it's now my go to for on trend pieces.
Online experience to checkout was seamless and best of all the shipping time was super quick, which I love.

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

VRG GRL - 10/10

VRG GRL honestly has the most amazing clothes, the fits are perfect and true to size. Shipping is soooo quick! They have a range of unique pieces aswell as things to wear everyday. I would 110% recommend this brand

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I can't recommend VRG GRL highly enough! Their clothing is great quality at such reasonable prices, and all of my orders have arrived super quickly. I always get compliments when I wear the dresses I've bought, they're really flattering and comfy :)

September 23, 2022
Unprompted review
Rated 1 out of 5 stars

Never recieved my package

Never recieved my package. Website says they require signature release for parcels. So I ordered an expensive order thinking it would be safe. Never got the package! No response from customer service to help. Proof of delivery shows the signature was front door so it was just left there and I guess someone stole it and now I'm out of luck. Horrible service never ordering from them again

July 25, 2022
Unprompted review
VRG GRL logo

Reply from VRG GRL

Hey Nancy,

I am so sorry that you did not receive your order!

I can confirm that all DHL express orders are sent with a signature required upon delivery however, DHL have confirmed that as per COVID-19 protocols, DHL delivery drivers are authorised to leave parcels unattended at a property, even if a signature release has not been requested. This is sadly not something that we have any control over.

I am so sorry that this has happened, this is sadly out of our control however, I can now see that you have received compensation for this missing parcel, as a gesture of goodwill!

I sincerely apologise for any inconvenience caused.

Thanks xx

Rated 5 out of 5 stars

The dress was great

The dress was great, arrived in time and was packaged nicely. The material was great and fit really nicely. Overall I was very pleased by my first experience with VRG GRL!

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Verge girl is one of my favorite…

Verge girl is one of my favorite stores. They have unique items and ship very fast as I live in the US and they come from Australia. I typically get my items in around a week. I recommend them 100%. The only down side it the returns take a very long time. I have been waiting almost 2 months now just for store credit on 2 items I returned. I would recommend only ordering items you do not plan to return. Other than that I have been shopping there for over 6 years and it continues to be one of my favorites. Customer service is also very responsive and helpful.

September 10, 2022
Unprompted review

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