VRG GRL Reviews 1,111

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Shocked that the items quality and cutting are worst than Cottonon or even maybe SHEIN. Honestly thought they were a boutique store quality, but with the recent 3 dresses and 1 skirt i purchased and r... See more

Company replied

Rated 5 out of 5 stars

VRG GRL has been one of my favorite brands within the past few years. Their pieces are quality, unique, and I always get compliments! I love purchasing pieces for vacation and summer.

Rated 5 out of 5 stars

VRG GRL is my go-to for stylish, high-quality clothes. The fit is always perfect, and their designs stand out without being over the top. Whether dressing up or down, the pieces are versatile and comf... See more

Company replied

Rated 5 out of 5 stars

Not only is the delivery super fast (ordered 9:00am in Sydney and my items arrived by midday the NEXT day) - everything I have ordered has been incredibly high quality, stunning pieces. Returns proces... See more

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3.9

Great

TrustScore 4 out of 5

1K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Return Issues

I ordered 3 dresses with the intent to return one or two, however when I went to return I selected the wrong option. When I contacted the company they never got back to me and I ended up having to pay $80 in shipping to send it back. The products were lovely, but I wish their return process was more user friendly and that their customer service was responsive.

April 26, 2024
Unprompted review
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Reply from VRG GRL

Hey Emily, thank you so much for this feedback. We are so sorry for any delay in response to your inquiry and this experience. We have sent a follow up email to rectify this as best we can x

Rated 5 out of 5 stars

VRG GRL has become my favorite clothing…

VRG GRL has become my favorite clothing line since I discovered it. They are all crafted beautifully from exquisite materials. Classic styles that will never go out of style and are forever staples in my closet! I love shopping VRG GRL!

April 15, 2024
Unprompted review
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Reply from VRG GRL

So glad you love your recent styles Sasha! Thank you for your kindness x

Rated 5 out of 5 stars

Can’t help but come back!

I have brought many things from VRG GRL, and every time it never disappoints! As a larger person I was so hesitant on purchasing from here but was so pleasantly surprised when their clothes fit me and I even feel I can downsize in some stuff! I’ve only had to speak to customer service once and it was for the most minor issue and the whole experience was amazing and helpful! I even placed an order today at about 8:30am and checked my emails at 9:20am to see my order has been placed, packed and shipped! How good is that!

April 15, 2024
Unprompted review
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Reply from VRG GRL

Thank you so much for your kindness Courtney! So glad you are loving your new styles xx

Rated 1 out of 5 stars

Sent me the wrong size vest

Sent me the wrong size vest, contacted them immediately when I found out. Took them 2 days to reply, after sending them two emails. Was offered a refund or credit, have asked for a refund and sent back the item already that is due to be delivered to them and have not yet had a response for 3 days now! Other two tops I ordered were great but not ordering from them again with such slow customer service.

- update thanks for the email but I’m still yet to receive a refund and it’s been over a week now that the vest has been delivered at their warehouse.

April 9, 2024
Unprompted review
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Reply from VRG GRL

Hey Rend, thanks so much for your valuable feedback. We apologise for any delay in getting back to you, we have sent through an email with some more information xx

Rated 5 out of 5 stars

Ordering from US

I was nervous about ordering from an Australian store from the US, with sizing differences and such, but it actually was a good experience. The reviews and sizing guides definitely gave me some assurance on how to order. Shipping was great as well. I was happy with my order and won't return the dress, but they have a normal return policy despite it being international.

March 28, 2024
Unprompted review
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Reply from VRG GRL

So glad to hear you're happy with your order xx

Rated 1 out of 5 stars

Very disappointed in my order!

Very disappointed in my order!
1 - When it arrived via two parcels to the UAE I had to pay double tax and fees
2 - Buttons popped off three of the items, just by me simply un buttoning (Hardly any force). Was expecting a lot better quality
3 - No reply on email after flagging the above and they only give you 7 days to return. Need a faster response from their customer service team
4 - Ordered a size 8 based on the measurements, size runs big

March 22, 2024
Unprompted review
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Reply from VRG GRL

We are so sorry for any delayed response while we worked to investigate your enquiry Dixie. We have sent through an email with some more information, and apologise again for this experience x

Rated 5 out of 5 stars

Beautiful cut and quality

The pieces are beautifully cut and excellent quality for the price point. Warning though, not sure if it was that specific dress that I bought or whether it’s the labeling or the sizes in general, but the sizing can differ between styles so keep that in mind xx

February 12, 2024
Unprompted review
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Reply from VRG GRL

Thank you so much for your feedback Kristen xx

Rated 5 out of 5 stars

Vrg grl is the only store i purchase from…

I have been disappointed with many online purchases from other online stores but vrg grl are exceptional. Their quality of products are perfect, styles are unique and timeless, they fit like a glove and the material feels high quality. So well made! Love all the rewards and perks they offer and they have some really great sales. No regrets, vrg grl is now the only store I'll buy from. Thanks vrg grl for being awesome! Keep it up!

March 4, 2024
Unprompted review
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Reply from VRG GRL

Thank you so much Anna xx

Rated 5 out of 5 stars

I’m totally in love!!

I love VRG GRL so much!!!! Every time the new collection comes out, I’m like Wow! I need to get all of these!! I’m always looking forward to seeing new collections. All the designs are very unique and nowhere else we can’t find them. I always get compliments when I’m in VRG and give me confident in it. So thank you so much for making beautiful pieces and I’ll love them forever!!

February 20, 2024
Unprompted review
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Reply from VRG GRL

Thank you so much for your kindness Amy! This means so much xx

Rated 5 out of 5 stars

Favourite place to shop!

I love shopping from Vrg Grl! I am a big fan of their extended size range as a petite girlie, not to mention the beautiful array of designs, colours and shapes! I love that they have sales often so I can snag bargains! Have found sizing pretty on point, very good value for money! I always get compliments when I wear Vrg Grl!

January 18, 2024
Unprompted review
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Reply from VRG GRL

Thank you for your kindness Maddison! xx

Rated 1 out of 5 stars

Shady business guys, so sad

Wow. So disappointed in this company. I bought a few clothes from them so yes I am a paying customer but they blocked me on instagram because I called them out on copying a smaller brand. Nice one

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

For the love of simplicity

What I love is the simplicity of the styles that fit across and suit different ages of women. I find that the sizes are generous and that you can tapper the look because of the cut and style. The colours always compliment the designs.

February 13, 2024
Unprompted review
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Reply from VRG GRL

Hey Sharon, thank you so much! We are so glad to hear you loved your new pieces

Rated 5 out of 5 stars

I have purchased from VRG GRL on three…

I have purchased from VRG GRL on three separate occasions. All three garments are exceptionally well made and delivery was prompt.
I receive compliments on all three garments and constantly asked where I got them from.
The website changes regularly with frequent drops of new prints and designs.
Keep up the good work.
Very happy gal.

January 23, 2024
Unprompted review
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Reply from VRG GRL

Thank you so much Jill! So glad you love your recent orders xx

Rated 5 out of 5 stars

Love this brand so much

Love this brand so much. Amazing quality and value. Unique styles and prints. True to size. I get comments whenever I wear it. Also love the loyalty program.

January 16, 2024
Unprompted review
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Reply from VRG GRL

Thank you so much darling xx

Rated 5 out of 5 stars

I love my experience shopping in your…app

I love my experience shopping in your website, i think the display of the clothes is amazing and the variety of colors and shapes is big. When I got my clothes loved the fabrics and how they fit in my body perfectly, I'm always getting complements on this. The only observation I'd make is to put more bigger size women wearing your clothes, plus size models or the in between body types that are not skinny or plus.

December 21, 2023
Unprompted review
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Reply from VRG GRL

Thank you Carolina, we appreciate this feedback so much xx

Rated 5 out of 5 stars

I have bought more than a few items…

I have bought more than a few items from this business. The quality of the products purchased have been lovely, well made and size true not forgetting the fast shipping makes the purchase more special as it has always come earlier than anticipated. Great clothes and great service. Thank You VRG GRL.

December 1, 2023
Unprompted review
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Reply from VRG GRL

Thank you so much Eloise! xx

Rated 5 out of 5 stars

Best brand I found in the last two years

I found VRG GRL two summers ago and have been hooked ever since. The simple designs and great quality clothes have become a staple in my wardrobe. The best part about their clothing is how seamlessly they integrate into my closet, and how almost every piece can be made and matched. I have recommended it to so many friends and can’t wait for summer every year to wear their beautiful sundresses and skirts.

December 17, 2023
Unprompted review
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Reply from VRG GRL

Thank you so much Megan! xx

Rated 5 out of 5 stars

Outstanding service & so quick to reply…

Outstanding service & so quick to reply to msgs. I had a slight fault with my item & the help I received to rectify it & the outcome was 2nd to none.
By far my favourite store & so uniquely beautiful. Thankyou!!!

December 1, 2023
Unprompted review
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Reply from VRG GRL

Thank you so much Stef! xx

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