Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very fr... See more
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Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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Purchased a nearly new BMW X3 from Teesside BMW. Dealt with Sean who had a great knowledge of the car and its features. He made sure the car was prepared at short notice for collection. He also provid... See more
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Just purchased an approved used BMW 840i Coupe from Vertu Teesside. Love the car already and the service from Max Harman and Sales Manager Lee was excellent. I wouldn't hesitate to recommend them.
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Richard is a genuinely nice man. So helpful in everyway. From first choosing the car and answering all the questions we asked with professionalism. Made everything easy for us. Thank you
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Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.8
Excellent
227 reviews
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Replied to 95% of negative reviews
Typically replies within 24 hours
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Vertue Honda Stockton, what a great team
I was visiting vertue Honda to service and MOT my car, I’d mentioned when booking it in that I’d be interested in updating my car as it was on PCP and Pam said she would mention it to the sales team and as good as her word she did.
Nathan rang me and asked what sort of things I wanted in a newer car etc and would look for me and hopefully have some choices when I brought my car In For it’s MOT.
Nathan was very professional, friendly, not in the least pushy.
When chatting with Nathan about a newer Honda Jazz his line manager Jake came over and gave more information and again was friendly and knowledgeable about the finance deal.
I decided to get the newer car, which was in a different branch.
Nathan kept me up to date via telephone calls about the car arriving with them.
I changed my mind about the amount of deposit I’d paid and wanted to increase it, Pam was very helpful with me contacting vertue finance and Jake spoke on the phone with me and was very knowledgeable about the difference in payments due to my change of mind and reassured me that it was no trouble having a change of plan. Nothing was too much trouble, I know they sell cars and I know they want the sale but being friendly, approachable and knowledgeable makes it all a much better experience for the customer.
I’m very pleased with my new car and when picking it up also got a very good deal on a service plan, which really is a good deal.
So Thankyou to vertue Honda Stockton, much appreciated
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you, Jacqueline, for this wonderful 5‑star review.
We’re delighted to hear how well the team at Vertu Honda Stockton supported you throughout your MOT and new car purchase. It’s great that Pam followed up on your interest, and that Nathan provided friendly, professional, and pressure‑free guidance while keeping you updated at every stage. We’re also pleased that Jake was able to clearly explain the finance options and help when you changed your deposit amount, making everything smooth and stress‑free.
We’re thrilled you’re happy with your new Honda Jazz and the excellent service plan deal. Your kind words about the team’s approachable and knowledgeable service are truly appreciated.
If you need anything further, we’re always here to help.
Kind regards,
Liza
A very satisfied Motability customer.
With my own car beginning to age, like it’s owner, I decided it was time to try out the Motability route.
Jo was my pleasant and cheerful contact at the Stockton branch of Vertu. She was thorough in her explanation of the process of applying and on the test drive didn’t seem too alarmed as I went to change gear more than once ….in the automatic Qashqai.
Peter, the business manager also gets a mention, as he resolved a potential delivery delay by offering a car upgrade, but keeping the advance payment the same as for the original car I’d selected. It was as they say : An offer I could not refuse….with a three figure discount
My first car after passing my test was a Triumph Toledo and technology was fairly basic by comparison and so it is comforting to be reassured by Jo that I can call anytime should I have issues regarding the new technology. So far, so good!
March 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Martin
Thank you for sharing such a thoughtful and entertaining review. We're delighted to hear that your first experience exploring the Motability route was such a positive one.
It’s wonderful to know that Jo at our Stockton branch made the whole process clear, friendly, and enjoyable — even when the automatic Qashqai caught you reaching for a gear that isn’t there! Her cheerful and reassuring approach is exactly what we hope every customer experiences, especially when transitioning into something new.
We’re also really pleased to hear that Peter, our Business Manager, stepped in to resolve a potential delivery delay so effectively. Offering an upgraded vehicle while keeping your advance payment the same was a great solution, and we’re glad it worked out perfectly for you — a three‑figure saving certainly sweetens the deal!
Your reflections on how far technology has come since your Triumph Toledo days made us smile. It’s completely understandable that today’s features can feel like a different world, and it’s lovely to hear that Jo has reassured you that help is only ever a phone call away. So far, so good indeed — and we’re always here if you need anything.
Thank you again for your kind words. We hope you enjoy many safe and happy miles in your new Motability vehicle.
Kind regards
Dawn
Very professional and ease of purchase.
Very professional and ease of purchase.
From the first minute to final collection James Graham couldn't help enough, went through all options, provide great detail and customer service.
5 star service, highly recommended
March 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your excellent review. We’re delighted to hear the whole process felt professional and straightforward, and that James provided such detailed support from start to finish. It’s great to know his customer service made the experience truly 5‑star. We really appreciate your recommendation.
Many thanks,
Chloe
This was our first time using Vertu BMW…
This was our first time using Vertu BMW Teesside.
The staff were welcoming and friendly
March 10, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Frederick
Thank you for your lovely feedback. We're really pleased to hear that your first experience with Vertu BMW Teesside was a positive one, and that the staff made you feel welcome and supported from the moment you arrived. Your comments are truly appreciated.
Kind regards
Dawn
Excellent customer support
Excellent, customer-centric approach to supporting the hand over of a new car.
There were a few problems but sorted in a calm and professional manner b
March 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Philip
Thank you for your excellent feedback. We're really pleased to hear that the handover of your new car was handled with a customer‑focused approach. Even though a few issues arose, it's great to know they were resolved calmly and professionally. Your comments are truly appreciated.
Kind regards
Dawn
Purchased my new car from the Stockton…
Purchased my new car from the Stockton store. Jake Stansfield was very helpful, very friendly and willing to answer any questions I had. He was patient with me which was a breath of fresh air as I need that and haven’t found such customer service elsewhere whilst on the hunt for a car.
March 2, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Coral
Thank you for your lovely feedback. We're delighted to hear that your experience at the Stockton store was so positive. It’s wonderful to know that Jake was very helpful, friendly, and patient, taking the time to answer all your questions. We're especially pleased to hear his approach stood out compared to your experiences elsewhere while searching for a car.
Your comments are truly appreciated.
Kind regards
Dawn
Excellent service
Excellent service. Caring, clear and very natural. A service that involved all the family. Thank you Maddie.
March 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking the time to share your kind feedback. We’re delighted to hear that you received such excellent, caring and clear service, and that the experience supported your whole family. It’s wonderful to know that Maddie made such a positive impression — we’ll be sure to pass on your appreciation.
If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Matthew
Great service!
The staff member named Sean Eales was very helpful and kind and talked through all the steps of buying a car.
March 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking the time to share your feedback. We’re really pleased to hear that Sean provided such helpful and kind support throughout the car‑buying process. Guiding customers clearly through each step is something we take pride in, and it’s great to know Sean made the experience smooth and reassuring for you.
If you need any further assistance, we’re always here to help.
Kind regards,
Matthew
Mini Vertu Teeside
Mini Vertu Teeside, I would avoid like the plague.
It’s taken me 6 months to get my new Mini Cooper s at level it should have been at the point of collection.
March 4, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Kerry
Recently bought car at Vertu Stockton
Recently bought car at Vertu Stockton. Mathew Bacon carried out the transaction in a very professional manner from start to the end. I would use Mathew again
February 26, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Colin,
Thank you for leaving us a great 5‑star review. We're delighted to hear that your recent purchase at Vertu Stockton was handled so professionally by Mathew from start to finish. He’ll be very pleased to know you would choose to work with him again.
We really appreciate your feedback and hope you enjoy your new car.
Kind regards,
Liza
James was very knowledgeable and…
James was very knowledgeable and friendly
And sorted me a good deal on my new car
March 2, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Mick,
Thank you for leaving such a great 5‑star review. We're really pleased to hear that James was knowledgeable, friendly, and able to sort you a good deal on your new car. He’ll be delighted to know his support made your experience a positive one.
We truly appreciate your feedback and hope you enjoy every moment in your new vehicle.
Kind regards,
Liza
Excellent service and customer care…
Excellent service and customer care great communication
March 2, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Michael,
Thank you for leaving us a fantastic 5‑star review. We're really pleased to hear that you received excellent service and customer care, along with great communication from the team at BMW Teesside.
We truly appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Liza
Absolutely brilliant service from James…
Absolutely brilliant service from James Graham. This my 3rd BMW and last 2 were purchased at the Stockton branch. Even though there is a branch a lot closer to my home I am happy to travel to see James. He makes the whole experience effortless and I know he is just a phone call away if I need him
March 3, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking the time to leave such a fantastic review. I’m delighted to hear that you’ve received brilliant service from James Graham once again. It’s wonderful to know this is your third BMW and that your last two have been purchased with James at our Stockton branch.
The fact that you choose to travel further just to deal with him really speaks to the level of trust and confidence he’s built with you. We’re thrilled that he continues to make the whole experience effortless and is always just a phone call away when you need support.
Thank you again for your loyalty and kind words — they mean a great deal.
Kind regards,
Matthew
A retuning visit to the…
A retuning visit to the Stockton-on-Tees Vertu Nissan branch. Super friendly team that aren't pushy or make you feel uncomfortable.
Fin and the team were very patient and helped me feel confident about me choices purchase, they went above and beyond where they could.
A quick turn around from signing the papers to collecting the vehicle.
Thank you!
February 28, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking the time to share your experience. It’s wonderful to hear that your return visit to Vertu Nissan Stockton‑on‑Tees was so positive. We’re delighted that you found the team friendly, supportive, and never pushy.
I’m especially pleased to hear that Fin and the team were patient, helped you feel confident in your choices, and went above and beyond throughout the process. It’s great to know the turnaround from signing to collecting your vehicle was quick and smooth too.
Thank you again for your kind words.
Kind regards,
Matthew
I was very well looked after from the…
I was very well looked after from the outset and can’t thank Lewis Mitchell enough for his input and valued experience.
Thanks
March 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Michael,
Thank you for your excellent 5‑star review. We’re delighted to hear that you were so well looked after from the very start. Lewis will be thrilled to know that his support and experience made such a positive difference to your visit.
Thank you again for your kind feedback.
Kind regards,
Liza
Great experience
Nick Jimson was very helpful and knowledgeable and went out of his way to make buying my first new car in 12 years a great experience. He understood my being nervous about taking a test drive so drove me to a quiet area where I felt more at ease.
I wouldn’t hesitate in recommending both Vertu and Nick Jimson.
March 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Sylvia,
Thank you for your wonderful 5‑star review. We’re delighted to hear that Nick made your experience at BMW Teesside so positive, especially as it was your first new car purchase in 12 years. It’s lovely to know he took the time to help you feel comfortable during the test drive and provided such knowledgeable, thoughtful support throughout.
We truly appreciate your recommendation of both Vertu and Nick — he’ll be thrilled with your kind words.
Enjoy your new car!
Kind regards,
Liza
Very impressed.
Very impressed with the level of service at Vertu Teesside. Very friendly, helpful and professional from start to finish. Made the purchase of new Mini a pleasure and Zain, who we dealt with, made us feel at ease throughout-nothing was too much trouble. Would highly recommend.
March 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Stuart,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you were so impressed with the service at BMW Teesside. It’s wonderful to know the team were friendly, helpful and professional throughout, and that Zain made the whole process easy and enjoyable for you. He’ll really appreciate your kind words.
Thank you for the recommendation — we hope you enjoy your new MINI!
Kind regards,
Liza
Face to Face service from the Sales…
Face to Face service from the Sales people
February 25, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi there,
Thank you for the great 5‑star review. It’s lovely to hear you enjoyed the face‑to‑face service from the sales team — that personal touch really does make all the difference.
Kind regards,
Kerry
Outstanding customer service from Zain…
Outstanding customer service from Zain at Vertu Mini Teesside. Friendly and helpful, no sales pressure. I’m delighted with my (new to me) car and would definitely recommend the dealership to my friends.
I picked my car up yesterday and drove home with a smile on my face!
February 27, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Zo,
Thank you for the fantastic 5‑star review. It’s great to hear that Zain gave you such outstanding service at Vertu MINI Teesside. Knowing you found him friendly, helpful and completely pressure‑free is exactly the experience we aim to deliver.
We’re delighted you’re so happy with your new car and really appreciate your recommendation.
Kind regards,
Kerry
I picked up my new to me car yesterday…
I picked up my new to me car yesterday and every step of the way I’ve had excellent service. Nothing was too much trouble but I was never pressured to buy at any point. All the staff I dealt with were friendly, courteous and polite.
February 26, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your lovely review. We're really pleased to hear you enjoyed excellent service at every stage. It’s great to know you never felt any pressure and that the team were consistently friendly, courteous, and polite throughout your experience.
We hope you enjoy your new car and truly appreciate your feedback.
Kind regards, Keith
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