Great service from start to finish - first from Liam in the Customer Services, Shane the branch manager and Iver who completed the sale for me. Iver was very thorough and happy to answer any queries... See more
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Thanks to Craig and Leigh, great people to work through all the car options available. Got the car i wanted sorted in one sitting and received the car 4 days later. Looking for a SEAT or CUPRA use t... See more
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I had great experience getting a car through Vertu Seat Darlington. The whole process was smooth from start to finish. The staff were very helpful and friendly throughout. Communication through the wh... See more
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The Vertu Nissan staff at Darlington were extremely welcoming. Neil Lacy who dealt with our purchase made us feel at ease, clearly explained everything we needed to know and was able to answer all ou... See more
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Company details
About Vertu Motors - CUPRA Darlington
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom
- 0330 108 8009
4.7
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Ibiza with Emily
From the beginning I was welcomed very well and introduced to the person who would help my car buying. I asked her about pcp or hp, she explained very well. She then took me out in the car and I had a test drive. This made me know the car and decide on It. I then went ahead and got offered a pcp plan by the manager which was really good . I arrived on the day and Emily was very excited as I was , with a big smile making the experience even better. She ran me through all the features on the car and all my contracts. Emily herself I would highly recommend as she was very helpful and knowledgable whilst not being overhwhelming. Her customer service and service there was a 10/10. she deserves a pay rise. .overall a great experience . Thanks Emily.
April 14, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Dear Samuel,
Thank you for taking the time to share such a detailed review of your experience. We’re delighted to hear that you felt welcomed from the very beginning and that the process was clearly explained, helping you feel confident in your decision.
It’s wonderful to hear your kind comments about Emily. We’re pleased that she was able to explain the finance options clearly, support you during the test drive, and make collection day such a positive and exciting experience. Your feedback about her knowledgeable, helpful and calm approach — without being overwhelming — is especially appreciated and will certainly be shared with both Emily and management.
Thank you again for choosing CUPRA Darlington. We’re delighted to hear it was a great experience overall and wish you many happy miles in your new car.
Kind regards,
Liza
I had the best experience buying my…
I had the best experience buying my son’s first car. Leigh was the man that dealt with everything from start to finish. He made everything so hassle free and kept me updated while waiting on the car to be delivered. He comes highly recommended for the Vertu seat dealership in Darlington. In fact give this guy a promotion. So kind and knowledgeable. He’s my go to person when my own cars up for renewal. Thanks again Leigh.
April 14, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Claire
Thank you so much for your wonderful feedback. We're absolutely delighted to hear that buying your son’s first car was such a positive experience. It’s fantastic to know that Leigh looked after you from start to finish, making everything hassle‑free and keeping you fully updated while the car was being delivered.
Your kind words about his knowledge, care, and dedication will mean a great deal to him — and we love hearing that he’s already your go‑to person for your next car too! We’ll be sure to pass on your praise (and the promotion suggestion 😄).
Thank you again for choosing Vertu SEAT Darlington, and we truly appreciate your recommendation.
Kind regards
Dawn
As we weren’t sure what model we wanted…
As we weren’t sure what model we wanted Moses (salesman) showed us a few and then suggested we look at other garages. Eventually we came back to him settled on model had good value given on trade in
April 9, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi there,
Thank you for the great review. It’s lovely to hear Moses took the time to show you different options and gave you the space to explore other garages before you made your decision.
Fantastic that you returned, found the right model, and received good value on your trade‑in.
Kind regards,
Kerry
Best Dealership in 20+ years
By far the best dealer ship if have been to in 20+ years. Courteous, direct and communications regarding car order were second to none.You cant go wrong with the service this dealership provides.
March 24, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi there,
Thank you for sharing such fantastic feedback. It’s wonderful to hear that you consider this the best dealership you’ve visited in over 20 years. Your comments about the team being courteous, direct, and providing outstanding communication throughout your car order really mean a lot.
We’re delighted that the service exceeded your expectations, and your confidence in what we do is truly appreciated.
Kind regards,
Keith
Fantastic service from Alan
Fantastic service from Alan at Vertu Darlington in sorting everything out for our new car. Everything just went smoothly and nothing was an issue. Explained everything thoroughly & will definitely go back in the future
March 20, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi there,
Thank you so much for leaving us a fantastic 5‑star review! It’s wonderful to hear that Alan provided such great service and made the whole process smooth and straightforward for your new car purchase. We’re delighted that everything was explained thoroughly and that nothing was too much trouble.
We really appreciate your kind words and look forward to welcoming you back in the future!
Kind regards,
Liza.
Service was good from start to finish
Service was good from start to finish
Allan was a great help
March 20, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for your feedback. We’re really pleased to hear that you received great service from start to finish. It’s wonderful to know Allan was such a help throughout your experience. Your kind comments mean a lot to us.
Kind regards,
Chloe
Allan was really helpful and responsive…
Allan was really helpful and responsive with any questions. Always friendly and chatty.
March 6, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Caroline,
Thank you for taking the time to leave us a lovely 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu CUPRA Darlington.
It’s great to know that Allan was helpful, responsive, and always friendly and chatty throughout your journey. Feedback like yours means a lot to the team, and we’ll be sure to pass on your kind words.
If you need anything else in the future, we’re always here to help.
Kind regards,
Liza.
Vertu Darlington
Vertu Darlington. This is our 2nd purchase from this dealership. 1st one had issues (aftersales) but pleased to say this 2nd purchase / experience has been great and a pleasure. Firstly I need to mention Anna who made us feel welcome , she listened to our previous woes and promised to make sure we we're happy with our new car. Thank you Vertu Darlington and Anna.
March 12, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you, Susie, for taking the time to share this wonderful 5‑star review.
We’re delighted to hear that your second experience with Vertu Darlington has been such a positive one, especially after the issues you faced previously. It’s great to know that Anna made you feel welcome, listened to your past concerns, and ensured you were happy with your new car. Your feedback means a lot, and I’m sure Anna and the team will be thrilled to hear your kind words.
Thank you again for giving us the opportunity to make things right, and for choosing us for your second purchase. If there’s anything else we can do to support you, we’re always here to help.
Kind regards,
Liza
Vertu Darlington
We visited the Vertu Darlington branch to look at Skoda vehicles. We received excellent service from every member of staff that we came into contact with. Their friendly but non-pushy approach made us feel at ease. A special thank you to Michal who was so helpful and knowledgeable. He gave us all the time and information we needed to make an informed decision both in the choice of car and payment options.
March 4, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for taking the time to share your experience. We're delighted to hear that you received excellent service from everyone at our Vertu Darlington branch. It’s great to know that the team’s friendly, non‑pushy approach made you feel comfortable throughout your visit.
A special thank you for highlighting Michal — we’re pleased to hear that he provided all the time, support, and information you needed to make a confident decision about both the car and the payment options. We’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Always treated well
Always happy with the way we are treated,pleasant happy environment,some times people can forget how stressful making a large purchase can be especially when you are older and retired with only the available spending power, you need time to reflect and think things over,and this is always supplied by ŠKODA Vertu.
March 4, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for sharing such thoughtful feedback. We’re truly pleased to hear that you always feel well treated and comfortable when visiting us. Creating a pleasant and welcoming environment is something we take great pride in.
We completely understand that making a large purchase — especially later in life or when working within a set budget — can feel stressful. Taking the time to reflect, think things over, and make the decision that feels right for you is so important, and we’re glad to know that our team at ŠKODA Vertu consistently provides the space, patience, and support you need.
Your trust means a great deal to us, and we’re always here to ensure your experience remains relaxed, respectful, and positive.
Kind regards,
Matthew
Great customer service and always a…
Great customer service and always a smiling face to greet you when you arrive 👍😃
March 2, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for your kind review. We’re really pleased to hear that you received great customer service and were greeted with a friendly, smiling face when you arrived. Your feedback is truly appreciated.
Kind regards,
Matthew
Great customer service
Great customer service! Got just what we needed.
February 20, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for your great feedback! We’re delighted to hear you received just what you needed and enjoyed the customer service. If there’s ever anything more we can do to help, we’re always here.
Kind regards, Keith
thankyou to Graham
Would like to say a big thankyou to Graham on the purchase of our new skoda Karoq…Very helpful and friendly throughout the process. A lovely motor, exactly as described, and the whole transaction was straightforward and stress-free. Would happily buy again.
January 30, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Hi Joe,
Thank you for the fantastic feedback. We’re really pleased to hear that Graham made the purchase of your Škoda Karoq so straightforward, friendly and stress‑free. It’s great to know the car was exactly as described and that the whole experience left you confident and happy.
We truly appreciate your kind words and would be delighted to welcome you back again in the future.
Kind regards,
Kerry
Fantastic staff very helpful and made…
Fantastic staff very helpful and made the whole experience flawless.
February 7, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your lovely feedback. We’re delighted to hear that our team made your experience smooth and enjoyable. Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
Chloe
Great sales and received a fantastic car
February 2, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your feedback. I'm really glad to hear you had a great sales experience and are enjoying your new car. If there's anything more I can help with, please feel free to reach out.
Kind regards,
Keith
I had a really good experience
I had a really good experience the salesman Iver Prava at Darlington was friendly, extremely helpful and patient with me - having driven manual cars since I was 17 and moving to an automatic was a big change for me.
February 2, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for sharing your experience. It’s wonderful to hear how well Iver supported you throughout such a big change. Moving from a manual to an automatic after so many years can feel like a real adjustment, and having someone patient, friendly, and genuinely helpful by your side makes all the difference. Your comments reflect the level of care the Darlington team strives to provide every day.
Kind regards,
Matthew.
Helpful and friendly service
The staff at Vertu Darlington were very friendly and helpful, especially Iver and the experience of purchasing a car was very relaxed. He explained everthing very thoroughly and made sure the vehicle was presented in excellent condition. There was no pressure to purchase.
Ray & Sandra
January 29, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
A very positive car buying experience
A very positive car buying experience. Very competitive pricing and extremely helpful staff.
January 24, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
New Ateca
Excellent support from order to delivery and a comprehensive and instructive handover procedure.
January 22, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Good service at Vertu Darlington
My 3rd Skoda from this dealership since 2021.
Excellent sales support from Michal and friendly and super- efficient customer care from Geraldine and the team in the Service Department.
December 19, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good afternoon, Philip .
Thank you so much for your kind words! We are so happy to hear that Geraldine was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
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