Great service from start to finish - first from Liam in the Customer Services, Shane the branch manager and Iver who completed the sale for me. Iver was very thorough and happy to answer any queries... See more
Company replied
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Great service from start to finish - first from Liam in the Customer Services, Shane the branch manager and Iver who completed the sale for me. Iver was very thorough and happy to answer any queries... See more
Company replied
Thanks to Craig and Leigh, great people to work through all the car options available. Got the car i wanted sorted in one sitting and received the car 4 days later. Looking for a SEAT or CUPRA use t... See more
Company replied
I had great experience getting a car through Vertu Seat Darlington. The whole process was smooth from start to finish. The staff were very helpful and friendly throughout. Communication through the wh... See more
Company replied
The Vertu Nissan staff at Darlington were extremely welcoming. Neil Lacy who dealt with our purchase made us feel at ease, clearly explained everything we needed to know and was able to answer all ou... See more
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McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom
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Replied to 96% of negative reviews
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Thanks to lawrence for the fantastic customer service he provided to us. From the start right through to collecting us from the station and vehicle handover has been an absolute star.

Reply from Vertu Motors - CUPRA Darlington
My daughter bought a seat Arona from Darlington seat vertu on Saturday and it was advertised with 2 years warranty and 2 years road side assist we got the car and documents and it only has 1 year on both all tyres are cracked funny because it only got mot a few weeks ago at the same garage/ showroom and passed with no advisories I showed the manager the tyres and he said that they were ok I wonder if it was his son or daughters car the cracked tires would be ok! When you walk into a car dealership you are swimming with sharks!!!

Reply from Vertu Motors - CUPRA Darlington
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