Great service from start to finish - first from Liam in the Customer Services, Shane the branch manager and Iver who completed the sale for me. Iver was very thorough and happy to answer any queries... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks to Craig and Leigh, great people to work through all the car options available. Got the car i wanted sorted in one sitting and received the car 4 days later. Looking for a SEAT or CUPRA use t... See more
Company replied
I had great experience getting a car through Vertu Seat Darlington. The whole process was smooth from start to finish. The staff were very helpful and friendly throughout. Communication through the wh... See more
Company replied
The Vertu Nissan staff at Darlington were extremely welcoming. Neil Lacy who dealt with our purchase made us feel at ease, clearly explained everything we needed to know and was able to answer all ou... See more
Company replied
Company details
About Vertu Motors - CUPRA Darlington
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom
- 0330 108 8009
4.7
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Seat Leon FR
Very friendly and helpful Staff. A smooth transaction and love the car. Would highly recommend.
December 12, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Vertu Darlington…excellent service
Suff our sales rep in Vertu Darlington was fantastic. Friendly, helpful and a great experience,
December 12, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
After months of searching for a…
After months of searching for a formetor vz I found one close to where I live and went to view it has the car had been listed without photos due to not been prepared for sale ,my wife and I where approached by Craig who we found very helpful and moved on to a test drive in a similar vehicle has the vz had not had the safety checks to allow this .craig was great and we move on to the purchase.we picked up the car a week later after it had gone through all the checks and preparation,great service thank you
November 15, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Reply from Vertu Motors - CUPRA Darlington
Good afternoon Michael. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
My host Graeme Russell spoke clearly…
My host Graeme Russell spoke clearly and politely and went through every question I had for him.
Showed me the car and went through all the features on this model .
I liked the attention to detail , it made me feel very welcomed and made the experience first class.
October 25, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Graeme was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Visited to look at car options - bought one!
Visited to look at car options - Emily and Craig were superb, they took time to show different models and different options. Nothing was rushed, no pressure and answered all my questions. They came up with the ideal car which I purchased.
Very impressed and would highly recommend.
September 30, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Emily and Craig were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Alan provided excellent customer…
Alan provided excellent customer service and created a great deal for me
October 17, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Alan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Aftersales care is non-existent
The process of buying the car was made easy but it's afterwards once you leave the garage they don't seem to want to know you. We have tried multiple times to contact via phone calls with promises somebody will call us back, in person bit was told both the people i need are off sick and emailing the Manager at his request (which was then ignored) to try to speak to anybody regarding promises made at the time of signing for the car to rectify small issues we noticed on our collection date. Over one month later we are waiting for Lawrence or Craig to respond.
September 11, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for taking the time to leave this review, I am sorry to hear that your experience has left you feeling this way. We will be in touch to discuss this further. Kind regards, David Nelson - General Manager.
Excellent buying experience
I was shown all cars in the price range and specifications I had. Then taken through all my options without pressure to go beyond my requirements. There were refreshments offered and the sale was settled quickly and arrangements made for pick up and financial settlement. I felt very comfortable with Musa and felt he had my best interests in mind. Thank you
September 29, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Musa was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
I was able to contact the team…
I was able to contact the team especially Alan at Darlington to check the status of the sale and request information about the car
October 1, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great service
Picked up my new juke tekna yesterday really happy with it and especially the help I received from salesman neil lacy he could not have done more got ma a great car and a great deal even sent me a helpful video to my mobile concerning a question I asked. My first time with vertu nissan and I would definitely recommend them.
September 30, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good afternoon Jim. Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
This is my sixth Nissan qashqai you get…
This is my sixth Nissan qashqai you get a lot for your money and the service is excellent the sales team were brilliant they really looked after me had time from me not just in a hurry to get your money Chris and Bradley from the new car sales were saw helpful and patient thank you very much see you in a couple of years time hopefully.
September 30, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good morning Paul. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Chris, Bradley and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Great experience with Vertu/ Nissan…
Great experience with Vertu/ Nissan Darlington. Bought a Nissan Juke which was delivered to me 100 miles away. Salesperson Musa was an absolute star, he sent me video and gave lots of useful info. A potential daunting experience (buying unseen) was made very easy. I love my new car. It is good value and great condition.
September 29, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Musa was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
an excellent experience
My husband and I were dealt with by Leigh Workman
who was an excellent salesman. Although we are elderly he treat us with great respect and clarity of what was involved in purchasing a car. He was courteous and personable he made things so easy.
a credit to Vertu motors of Darlington thanks to all at Vertu motors.
September 26, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Leigh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
A nice experience buying a car …
Extremely courteous and professional from the moment we went through the door to picking the car up. No pressure selling and treated like a valued customer from the word go. It was near the end if the month but we felt we could easily have walked away if the car/deal hadn’t been right for us. Feel we got a good deal.
September 20, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Great service from Allan at Darlington…
Great service from Allan at Darlington Cupra/Vertu. From our initial test drive to handing over the vehicle, Allan was fantastic, answering all our questions and helping us through the process of purchasing our first EV.
September 25, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Allan and the team. We hope to see you again soon. Happy motoring, Kerry
Excellent customer service
Brian was a excellent salesman & very helpful in every way.Very pleased with the new Fabia,Thankyou.
September 19, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Excellent service with a focus on…
Excellent service with a focus on customer centred approach. Very helpful staff with Charmaine Mcdonald as a real star with amazing skills. So many thanks for your help and support throughout the process of acquiring our new vehicle.
September 19, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you so much for your kind words! We are so happy to hear that Charmaine was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great sales experience
Great sales experience, Huss the sales person went that extra mile to ensure we had a problem free experience.
Car is excellent .
September 6, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Good morning Neil. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Our recent experience with Vertu was…excellent service
Our recent experience with Vertu was excellent and we are very happy with the vehicle and Matthew Prest as our contact
September 2, 2025
Unprompted review
Reply from Vertu Motors - CUPRA Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.