Vertu Motors - Dacia Bradford Reviews 

88
TrustScore 4.5 out of 5

4.6

Thornton Road, BD1 2EP Bradford, West Yorkshire, GB


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Rated 3 out of 5 stars

Car is great, sales guy helpful and got everything sorted in the end, but the call centre that fronts Vertu (which you get even when you ring the local number for the dealership) is dreadful. Don't pu... See more

Company replied

Rated 5 out of 5 stars

It was super easy and stress-free to buy my new vehicle through Vertu Bradford. Dan Mitchell assisted me throughout the whole process and he was very patient with me during the handover day! I would... See more

Company replied

Rated 5 out of 5 stars

All staff were professional, helpful and friendly when helping me find a new car. The specific sales person looking after me, Louie, kept me informed of the process (car came from a different part of... See more

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Rated 5 out of 5 stars

I had the best experience when l was buying my new car.The staff there was kind and patient enough to help me make the best decision suitable for me.Louie took me out for a test drive and took time t... See more

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Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Dacia Bradford

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Thornton Road, BD1 2EP, Bradford, West Yorkshire, United Kingdom

  • 0330 108 8187

4.6

Excellent

TrustScore 4.5 out of 5

88 reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(88)

13,279 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant car

Brilliant car, Olivia was very efficient and kept us updated throughout. A dream to drive.

June 15, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Thank you so much for your kind words! We are so happy to hear that Olivia was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Alex was brilliant throughout the whole…

Alex was brilliant throughout the whole process. From choosing the car, to test drive, signing final documents. Setting up key features on the dash etc. Highly recommended.

June 16, 2026
Unprompted review
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Reply from Vertu Motors - Dacia Bradford

Good afternoon Harry,

Thank you for your review. It’s great to hear that Alex supported you so well throughout the entire process, from choosing the right car and test driving through to the final paperwork and setting everything up.

Taking the time to ensure you’re confident with all the features really makes a difference, and we’re delighted you had such a positive experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish all the staff fantastic well looked after and very polite and helpful

June 13, 2026
Unprompted review
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Reply from Vertu Motors - Dacia Bradford

Good afternoon,

Thank you for your review. It’s great to hear that you were so well looked after from start to finish, and that the whole team made such a positive impression with their polite and helpful approach.

We’re delighted you had such a fantastic experience.

Kind regards,
Dean

Rated 5 out of 5 stars

The knowledge and experience of " Dan…

The knowledge and experience of " Dan the Dacia man ", helped guide me to what I get with the vehicle and smooth running of how everything works ,I want to give him more than five stars but can't so I highly recommend him and the handover was perfect,if I could give him a bonus I would . And plus meeting the manager Josh to make sure our expectations was reached was a perfect end to a enjoyable day and recieving my new car . Many thanks ..

June 10, 2026
Unprompted review
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Reply from Vertu Motors - Dacia Bradford

Good morning Aaron,

Thank you for your fantastic review. It’s great to hear that Dan used his knowledge and experience to guide you through everything so clearly and make the whole process run smoothly. Your comments about the handover and his exceptional service will mean a great deal to him.

We’re also pleased that Josh took the time to ensure everything met your expectations — it really sounds like a perfect way to finish an enjoyable day collecting your new car.

Thank you again for your recommendation.

Kind regards,
Dean

Rated 5 out of 5 stars

From arriving to leaving we had a 5…

From arriving to leaving we had a 5 star experience, would like to mention, our sales rep Steve from the Bradford branch is an asset to the company, great banter and talked through the whole procedure, would recommend,the whole staff were very friendly too👍🙂

May 26, 2026
Unprompted review
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Reply from Vertu Motors - Dacia Bradford

Good afternoon Martin,

Thank you for your review. It’s great to hear you had a 5‑star experience from start to finish, and that Steve made such a positive impression with his friendly approach and clear explanations. We’re also pleased the whole team were welcoming and contributed to such an enjoyable visit.

We really appreciate your recommendation.

Kind regards,
Dean

Rated 5 out of 5 stars

Really good experience thought out,Ben…

Really good experience thought out,Ben got everything sorted without any problems.

May 30, 2026
Unprompted review
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Reply from Vertu Motors - Dacia Bradford

Thank you for sharing your experience. It’s great to hear everything went smoothly and that Ben handled everything so efficiently for you. Really pleased it was such a good process from start to finish.

Many thanks,
Chloe

Rated 5 out of 5 stars

From walking in the showroom every body…

From walking in the showroom every body was helpful and willing to bend over backwards to help
Especially Mr Mohammed Jamal new car sales
A pleasure to deal with
Better then other Dacia sale rooms around the area
Top class would recommend

June 4, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Hi Mr Hoddinott,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience from the moment you walked into Vertu Dacia Bradford.
It’s wonderful to know that the whole team were helpful and willing to go the extra mile for you. We’re especially pleased to hear your kind words about Mohammed Jamal — we’ll be sure to pass on your feedback, as he’ll be thrilled to know he made such a great impression.
Your recommendation means a great deal to us, and we’re glad we stood out compared to other dealerships in the area. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Rated 5 out of 5 stars

New Dacia

Will was friendly and approachable. He took time to answer all questions and was informative about the car. He went above and beyond to ensure I could test drive the correct model and he paid attention to detail even setting up my favourite radio stations. The car was ready earlier than expected and I absolutely love it. It’s perfect to drive and ticks every box. Great experience. Would definitely recommend

June 4, 2026
Unprompted review
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Reply from Vertu Motors - Dacia Bradford

Hi Catherine,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had such a great experience at Vertu Dacia Bradford.
It’s wonderful to know that Will was friendly, approachable, and took the time to answer all your questions while providing clear and informative guidance. Going above and beyond to ensure you could test drive the right model — and even setting up your favourite radio stations — really shows the level of care we aim to provide.
We’re also thrilled to hear that your car was ready earlier than expected and that you absolutely love it. Knowing it ticks every box for you is exactly what we strive for.
Thank you for your kind recommendation — it truly means a great deal to the team, and we’ll be sure to share your feedback with Will. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Rated 5 out of 5 stars

Great service

Been 9 years in a row coming back to purchase car..as always excellent service and always satisfied with staff and vehicle.

June 1, 2026
Unprompted review
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Reply from Vertu Motors - Dacia Bradford

Thank you for your continued loyalty over the past 9 years – it truly means a great deal to us. We’re delighted to hear that you keep coming back and that you’ve consistently received excellent service and been satisfied with both our team and your vehicles.
Your trust and support are very much appreciated, and we look forward to welcoming you again for many more years to come.
Kind regards,
Keith

Rated 5 out of 5 stars

Very good service

Very good service, Cameron the salesman was very welcoming, knowledgeable and efficient

May 26, 2026
Unprompted review
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Reply from Vertu Motors - Dacia Bradford

Thank you for your kind review. We’re delighted to hear you received such great service. Cameron will be so pleased to know his welcoming approach, knowledge, and efficiency made a positive impression.

Many thanks,
Chloe

Rated 5 out of 5 stars

From the moment we arrived on the…

From the moment we arrived on the forecourt we were treated impeccably.We had a little video sent to us from Liv.This lady is a total credit to the company and so attentive.We went through everything with Liv regarding the vehicle even on leaving the garage later we kept in contact.Following up with another visit to the garage to pick up the car nothing was too much trouble.Honestly I can’t say enough about this young lady.

May 30, 2026
Unprompted review
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Reply from Vertu Motors - Dacia Bradford

Good afternoon Stephen,

Thank you for your wonderful feedback. It’s fantastic to hear how well you were looked after from the moment you arrived, and that Liv made such a lasting impression with her attentive and supportive approach throughout. Keeping in touch and making sure everything was just right really helps create such a memorable experience.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Fantastic team

Fantastic team, really nice,polite and know their thing. Not pushy and we're really good at getting me what I wanted. 2nd time I've purchased my car from them and if they do the job well you will always go back

May 25, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Good afternoon Allison,

Thank you for your fantastic feedback. It’s great to hear you’ve returned for a second purchase and that the team continue to deliver such a friendly, knowledgeable and pressure-free experience while helping you find exactly what you wanted.

We really appreciate your loyalty and look forward to welcoming you again.

Kind regards,
Dean

Rated 5 out of 5 stars

I was looked after by will at Bradford…

I was looked after by will at Bradford vertu who did a great job sorting me a car from another branch then delivered it to me a very pleasant experience all round

May 28, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Good afternoon Keith,

Thank you for your great feedback. It’s fantastic to hear Will looked after you so well, arranging your car from another branch and delivering it to you to make the process as easy as possible. It’s great to know you had such a pleasant experience throughout.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

The overall attention to detail and product knowledge …

The overall attention to detail and carful explanation of all features were explained by Kelly Newton who, along with her Manager Richard were detailed and informative as well as extremely friendly and patient, with a couple of old timers like ourselves.

May 14, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Hi Robert,
Thank you for your wonderful 5-star review! We’re delighted to hear about your positive experience with the team at Dacia Bradford.
It’s great to know that Kelly and Richard provided such detailed and informative support, while also being friendly and patient throughout. Making sure everything is clearly explained and that our customers feel comfortable is so important to us, so your feedback will mean a lot to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry

Rated 5 out of 5 stars

Excellent service with a personal…

Excellent service with a personal touch.
All the sales people were very professional , friendly and answered any questions that I had.
Thanks very much for a seamless purchase.

May 5, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Good afternoon,

Thank you for your review. It’s great to hear you received excellent service with a personal touch, and that the team were professional, friendly, and happy to answer all your questions. We’re pleased the whole purchase felt seamless.

Kind regards,
Dean

Rated 5 out of 5 stars

Very good and helpfull

April 20, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Dear Richard,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the service very good and helpful during your visit.
Your comments are very much appreciated and will be shared with the team at Dacia Bradford. Thank you again for choosing us.
Kind regards,
Liza

Rated 5 out of 5 stars

It was made so easy and the sales…

It was made so easy and the sales person was very patient

April 21, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Dear Patricia,
Thank you for taking the time to leave your feedback. We’re delighted to hear that the process was made easy for you and that you found the salesperson to be very patient throughout.
Providing a smooth, supportive and stress‑free experience is very important to us, so your comments are greatly appreciated and will be shared with the team at Dacia Bradford. Thank you again for choosing us.
Kind regards,
Liza

Rated 5 out of 5 stars

the procedure was really straight…

the procedure was really straight forward, Cameron our agent was really helpfull and informative throughout which really helped, there were no grey areas. we loved our personal video of the car, this was a nice touch.
the delivery driver Frank was also great, we
couldn't be happier with the whole experience
5*

April 14, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Dear James,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the process straightforward and that Cameron was helpful and informative throughout, ensuring everything was clear with no grey areas.
It’s great to know that you enjoyed the personal video of the car — those extra touches are something we’re pleased to offer. Your kind comments about Frank and the delivery experience are also very much appreciated.
Thank you for your 5‑star review and for choosing Dacia Bradford. We’re thrilled to hear you couldn’t be happier with the whole experience.
Kind regards,
Liza

Rated 5 out of 5 stars

Had a fantastic experience at vertu…

Had a fantastic experience at vertu Bradford. Big thanks to Ben especially for getting the sale done quickly. 24 hours from first phone call to picking up the car. I wanted a fast and easy transaction. He made it so. I would highly recommend them to everyone.

April 15, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Dear Daniel,
Thank you for taking the time to share your feedback and for choosing Dacia Bradford. We’re delighted to hear that you had such a fantastic experience and that the process was fast and straightforward from start to finish.
Your special thanks to Ben will be greatly appreciated. It’s great to know that he was able to deliver the quick and easy transaction you were looking for, with just 24 hours from first contact to collection.
Thank you again for your recommendation — we hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Liza

Rated 5 out of 5 stars

Highly recommend

Highly recommend, the entire process was smooth and got given regular updates about the vehicle till the time of collection

April 10, 2026
Unprompted review
Vertu Motors  - Dacia Bradford logo

Reply from Vertu Motors - Dacia Bradford

Hi there,
Thank you for the great review. It’s brilliant to hear the whole process felt smooth and that you were kept updated right through to collection — that kind of clear communication makes such a difference.
Really appreciate your recommendation.
Kind regards,
Kerry

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