Simon was so very helpful when it came to choosing my next car. I’ve driven Fords for a number of years and wanted to continue and the Puma is perfect. No pressure to buy just given advice and the inf... See more
Company replied
Location
Switch locationHayden Road, off Tewkesbury Road, GL51 0SJ Cheltenham, Gloucestershire, GB
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See what reviewers are saying
Very easy to deal with and James made the car buying experience faultless from start to finish. Excellent customer service by all involved. Would recommend them and use again.
Company replied
This was my 6th car purchase from neil Richardson , wouldn’t go anywhere else he knows what I like although a can be a bit difficult at times but always comes up trumps .very friendly and helpful and... See more
Company replied
From start to finish Simon Bill & Neil Richardson was really understanding what we wanted and they did more than we expected! Absolutely the best service I got buying my second new Ford thank you to b... See more
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Company details
About Vertu Motors - Ford Cheltenham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Hayden Road, off Tewkesbury Road, GL51 0SJ, Cheltenham, Gloucestershire, United Kingdom
- 0330 108 8957
4.6
Excellent
83 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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A good car buying experience.
The pleasant sales person was able to answer our questions, gave us time to consider our purchase and gave a comprehensive outline of our options.
November 10, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Professional reliable service always…
Professional reliable service always happy to help nothing is ever too much trouble, thanks to James And Neil for preparing my car, see you again in two years
November 20, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
James was great
James was great. His calm and respectful manner made us feel we were in good hands! Very happy with our experience and purchase.
November 15, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
I was helped in finding my new car by…
I was helped in finding my new car by Ros, she was very friendly and clearly wanted to assist me in finding the perfect vehicle for my needs. I was impressed with how quickly I was able to secure my new car and part exchange my old one.
October 24, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Good afternoon, James. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Neil- Cheltenham Ford
Neil at Cheltenham Ford has always been a delight to deal with. We have purchased many vehicles through him and every time we are made to feel special. Stuart, my partner purchases the vehicle and I have the honour of being the main driver. It’s always good to see Neil, like seeing a best friend.
October 18, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you so much for your kind words! We are so happy to hear that Stuart was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
James at VERTU was very good
James was very good at taking us through all the details and features of the car. He was a nice person and very funny, we are a bit of a quirky couple but he empathised with the way we are and all in all so far I would recommend Vertu as a place to go for a car.
October 9, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Good morning. Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Fantastic!! 5 star rating
Very helpful and knowledgeable staff. All questions answered with informative answers.
October 15, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Good morning Emily. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
I visited Vertu motors on Saturday 27th…
I visited Vertu motors on Saturday 27th September 25 to view some Ford Pumas. I bought my last car a Ford Fiesta from Bristol street motors just over 10 years ago and have been very happy with it but thought it was time for a change. We were approached by Jim Kersey who was extremely helpful, friendly and knowledgeable and who in fact had sold me my Fiesta 10 yrs ago. I decided on a car and went for a test drive with Jack Essery who made me feel very at ease and was equally helpful and friendly. Jim agreed a part exchange price for my car and a deal was done on the Ford Puma. I cannot express enough how helpful and friendly Jim and Jack were and would definitely recommend anyone to purchase a car from Vertu Motors in Hayden Lane , Cheltenham.
September 27, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jim and Jack and the team. We hope to see you again soon. Happy motoring, Selina
Neil Richardson sold me a Ford Puma…
Neil Richardson sold me a Ford Puma Gen-e , Neil went above and beyond to get us the government grant to change to electric. We have bought about 15 cars from Neil over the past years and I couldn’t rate him and vertu high enough.
September 27, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Poor valeting
When I collected the vehicle it looked all shiny but there were stains on the seats and the car hadn’t seen any polish. James the salesman was excellent and kept me informed but the presentation/valeting of the vehicle was poor at best. The outer lacquer is also coming off the nearside headlamp which they are not going to do anything about.
September 27, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Hi Mr Dutson I am sorry that your experience has left you feeling this way. Our management team will look into this and contact you very soon
Kind regards
Andrew Kite
The sales executive ros was very professional.
The sales executive ros was very helpfull especially describing the vehicle on the video. We did not see it untill we picked it up We were not disappionted.
September 25, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Salesman - James Merriman
Salesman, James Merriman was excellent. Lovely car, fair price, but most importantly the buying process, the way he dealt with us was excellent.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Good morning. Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Very friendly helpful and knowledgeable…
Very friendly helpful and knowledgeable staff. Efficient service.
September 23, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Audi TT
We bought our car over the phone, everything went smoothly, the sales man Harry couldn’t do enough for us, gave us plenty of time to think about the car, would definitely buy another car from Vertu motors.
September 8, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you so much for your kind words! We are so happy to hear that Harry was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Reply from Vertu Motors - Ford Cheltenham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Incompetent MOT & recall
I had my car MOTD by this company & a recall software updated at the same time. When I came to sell the car a few weeks later I discovered that they had got the mileage wrong on the MOT and the recall was shown on the certificate as still outstanding. This has caused me very significant problems with the sale.
August 27, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP1C1709 Kind regards, Keith
Reply from Vertu Motors - Ford Cheltenham
Good morning Ms Lee. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Helpful
Helpful, knowledgeable staff (not too pushy). Car ready when promised. Good service
August 30, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Good afternoon Mr Goulborn. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Good customer service
I recently purchased a used Ford Focus Estate. The vehicle was advertised on their Newcastle website. The car was speedily delivered to Cheltenham for my inspection. I highly recommend Jack Essery and his manager Sam for their patient and customer centred approach. All questions and minor issues were dealt with quickly and professionally. D J Adams
September 4, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jack, Sam and the team. We hope to see you again soon. Happy motoring, Dean
I recently purchased a Ford Galaxy from…
I recently purchased a Ford Galaxy from Vertu Cheltenham, and I couldn’t be happier with the experience. A special thanks to James Merriman, who was incredibly helpful from start to finish. He made the whole process smooth and stress-free, explaining everything clearly and making sure I was comfortable with every step.
The car was presented in excellent condition, and James went the extra mile to ensure I felt confident driving away. The customer service, both during and after the sale, has been outstanding.
I’d highly recommend Vertu Cheltenham and especially James Merriman if you’re looking for a professional, friendly, and trustworthy dealership.
August 29, 2025
Unprompted review
Reply from Vertu Motors - Ford Cheltenham
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
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