Excellent sales service from Lawrence Ibbotsen. All sorted and car delivered within 48 hours from first 'click'. 1 star knocked off as car was serviced 2 months ago, but service history has not been u... See more
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recently had my car serviced at Vertu Ford Crewe and I couldn’t be happier with the experience. From the moment I arrived, the team were incredibly friendly, professional and helpful, making the... See more
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I honestly couldn’t rate the customer service from Ben Keen enough. He stayed in touch throughout. Such a personable guy who made our experience effortless. No issue or question was too small. Thank... See more
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We have had quite a few vehicles from Crewe and always had great service hence the return,this time was no different Alexa did a great job of sorting things out and it was a pleasure dealing with you... See more
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Company details
About Vertu Motors - Ford Crewe
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
University Way, CW1 5HW, Crewe, Cheshire, United Kingdom
- 0330 108 8962
4.6
Excellent
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Very helpful and professional
The salesperson was very helpful and presented all options very clearly.
September 25, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Really positive experience all round.
Billy Chadwick was really helpful and friendly. He answered all my questions and was very efficient. The whole process was easy and seamless.
September 24, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
New Puma …
Everything was explained from the start costs etc no hard sell
September 25, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Very helpful team at Ford
September 19, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
New car
Very pleased with the way everything was done , all the the forms e-signed prior to the visit, the walk round and explanation about everything with the car was very good, car looks brand new!
September 19, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Excellent customer service and I’d…
Excellent customer service and I’d certainly recommend everyone going to this place. Totally smooth sale, extremely efficient with no hassles whatsoever.
September 18, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Straight forward
Recently purchased a new Ford focus at this branch. The salesmen, Darren, was a pleasure and was easy to work with. Everything was smooth sailing, all over positive experience.
September 12, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
The salesman (Greg Parkinson) was a person who I would highly recommend to anybody thinking of buying a new Vauxhall car
The salesman (Greg Parkinson) as very friendly and efficient as were the other members of the sales team
September 11, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you so much for your kind words! We are so happy to hear that Greg was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards,Dawn
Reply from Vertu Motors - Ford Crewe
Good morning Pete. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Mike Riley Crewe Dealership
The sales person I was dealing with was very helpful and answered all my questions (Mike Riley) Crewe dealership
September 6, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you so much for your kind words! We are so happy to hear that Mike was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
A Professional and pleasant experience
We are very pleased with our lovely Volvo XC40. Michael was very helpful in leading us to our decision to buy the car.
Customer service was excellent.
Would certainly recommend this company
September 9, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you so much for your kind words! We are so happy to hear that Michael was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Excellent service from Lawrence
Excellent service from Lawrence, located a suitable car for us within the group, would recommend. Thank You
August 28, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Good afternoon Diane. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Great service from Gabbie
Great service from Gabbie. She couldnt have done me to help
August 28, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you so much for your kind words! We are so happy to hear that Gabbie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
I rang to book my husbands car in to…
I rang to book my husbands car in to have some warning lights investigated
I was told they could not do anything for 2 months !!
When stating it was not ideal to be driving a car with these warning lights on was told well if he is in the AA or RAC he can ring them
I am disgusted with this service and we will never purchase another Ford if this is the attitude of our local dealer
August 7, 2025
Unprompted review
Reply from Vertu Motors - Ford Crewe
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1C0908 Kind regards, Dean
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