This is my Sixth car in a row from Vertu formerly Bristol Street Motors. I’ve never had any complications and always had a good experience all around hence I’m on to car number 6. We have had the same... See more
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Location
Switch locationScotswood Road, City West Business Park, NE4 7DF Newcastle upon Tyne, Tyne & Wear, GB
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Manu helped me choose my new car.He was informative and explained all the relevant information I needed to decide what to do. The test drive was excellent and enabled me to make my mind up. There wer... See more
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Graeme was excellent in guiding my wife and I through to purchase our new Ford Puma. Highly recommend Vertu Newcastle.
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Everyone at Vertu was extremely helpful, knowledgeable and nothing was a problem during the Car buying process. We will certainly use them again. Scott Barker deserves a big shout out and we would esp... See more
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Company details
About Vertu Motors - Ford Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Scotswood Road, City West Business Park, NE4 7DF, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0330 108 9820
4.8
Excellent
116 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service. Very quick turn around between application and collection of car. Very thorough walk through of the car. Excellent
June 29, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your fantastic feedback. We’re delighted to hear that you received such quick and efficient service, along with a thorough handover to help you get to know your car.
We’re pleased you had such a positive experience from start to finish.
Kind regards,
Matthew
Graeme was excellent in guiding my wife…
Graeme was excellent in guiding my wife and I through to purchase our new Ford Puma. Highly recommend Vertu Newcastle.
June 27, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your great feedback. We’re delighted to hear that Graeme provided excellent guidance throughout your purchase and made the experience a positive one for you both.
We truly appreciate your recommendation of Vertu Newcastle and will be sure to pass on your kind words.
Kind regards,
Matthew
The sales and service staff
The sales and service staff, and especially the General Manager at Vertu Ford Newcastle were all very helpful in making the transition to my new car as smooth as possible.
June 21, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Keith,
Thank you for taking the time to leave us a fantastic 5-star review. We’re really pleased to hear that the sales and service teams, along with the General Manager at Ford Newcastle, were so helpful in making your transition to your new car as smooth as possible.
It’s great to know you felt well supported throughout the process, and your kind feedback is very much appreciated.
Kind regards,
Liza
A professional first class job by Marc…
A professional first class job by Marc Rutherford
Many Thanks
June 23, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi John,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received a professional, first‑class service from Marc Rutherford at Vertu Ford Newcastle.
Your kind feedback means a great deal to the team, and we’ll be sure to pass your thanks on to Marc.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Visited Ford Newcastle
Visited Ford Newcastle on Saturday which turned out to be a disaster, considering the reputation Ford Newcastle have, I did not experience anything positive.
I had attended on friday to discuss test driving a van due to wanting to sell my current and one and hopefully upgrade. I spoke to a man who kindly arranged a test drive the following morning at 10:15am and stated he would give me a valuation for my current vehicle part exchange. I received an email and text confirmation also. I arrived at Ford Newcastle on Saturday at 10:05am, spoke to the man at the reception area and he proceeded to direct me to another member of staff to sort the test drive.
Once speaking with man he stated that not only can he not see anything under my name in the system but that also the vehicles I requested to test drive and received confirmation for, were booked out to another customer. Not one was available considering I wanted to test drive hybrid / petrol / diesel / fully electric vans. I was turned away. Not only was this completely unacceptable considering I had confirmation of the booking but I had turned down work on that day to attended Ford for a complete waste of time. The man who told me the vehicles were not available did not give me any other options for booking in another test drive or when the vans may be available. I was simply given nothing. Shocking customer service. I will not be returning back. Review has been written to ensure no other customer receives the shocking and unacceptable service I did.
June 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good morning Alfie.
We’re very sorry to hear about your experience and apologise that we’ve fallen short of our usual standards.
Our General Manager will be in contact with you today to discuss this further.
Kind regards, Kerry
Had a problem with my kia sportage took…
Had a problem with my kia sportage took it to vertu kia barnsley ,service staff and sevice manager excelent ,sorted within 1 hour ,highly recomend ,5 star service ,
June 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon Peter,
Thank you for your review. It’s great to hear that the team acted so quickly to resolve the issue with your Kia Sportage and got you back on the road within the hour. Providing that level of efficient and supportive service really makes a difference.
We really appreciate your recommendation and 5‑star feedback.
Kind regards,
Dean
Very professional and friendly
Very professional and friendly. Big thanks to Daud that went far and beyond to help us. Highly recommended.
June 6, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon Efthymia,
Thank you for your review. It’s great to hear that you received such professional and friendly service, and that Daud went above and beyond to help you. Your recommendation is really appreciated.
Kind regards,
Dean
This is my Sixth car in a row from…
This is my Sixth car in a row from Vertu formerly Bristol Street Motors. I’ve never had any complications and always had a good experience all around hence I’m on to car number 6. We have had the same Sales executive for our last 3 cars so a big shout out to Earl Gill for looking after us and making sure we chose the right car for us.
June 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your continued loyalty and for choosing us time and again—we’re delighted to hear you’re now on your sixth car with us!
It’s fantastic to know you’ve consistently had a smooth and positive experience, and that Earl has taken such great care of you when selecting your last three vehicles. I’ll be sure to pass on your kind words to him.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Matthew
Transit custom
Can’t thank the whole team enough for their help and support in the purchase of my new van. Everyone was extremely helpful, but extra thanks to Mark who made the whole process seamless and went above and beyond.
May 29, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Gavin,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that the team at Vertu Ford Newcastle provided such great help and support during your van purchase. It’s especially great to know that Mark made the process seamless and went above and beyond to ensure everything ran smoothly.
Your kind feedback really means a lot to the whole team, and we’ll be sure to share your thanks with Mark.
We hope you enjoy your new van, and we look forward to welcoming you back in the future!
Kind regards,
Kerry
Excellent service from Sarah throughout
Excellent service from Sarah throughout
She was very knowledgeable and excellent customer service
May 30, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you so much for your kind words! We are so happy to hear that Sarah was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
How Manu helped me choose my new car
Manu helped me choose my new car.He was informative and explained all the relevant information I needed to decide what to do. The test drive was excellent and enabled me to make my mind up. There were a couple of problems with the service plan and the car registration but these were resolved quickly.
I found Manu a very pleasant and professional man and enjoyed dealing with him.
May 25, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Gillian,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Ford Newcastle.
It’s wonderful to know that Manu provided such informative and professional support, helping you understand all the details needed to make the right decision. We’re also really pleased to hear that the test drive helped you feel confident in your choice.
While we’re sorry there were a couple of initial issues with the service plan and registration, we’re glad these were resolved quickly and efficiently. Your kind words about Manu’s pleasant and professional approach will mean a great deal to him.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Fantastic service from start to finish
Fantastic service from start to finish. All questions answered thoroughly and all options presented clearly. The whole process was smooth and Graeme looked after us with a friendly and courteous manner.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon Margaret,
Thank you for your fantastic feedback. It’s great to hear everything ran smoothly from start to finish and that all your questions were answered clearly along the way. It sounds like Graeme looked after you really well with his friendly and courteous approach.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Excellent service
Dealt mainly with Lee Henderson at Ford Newcastle. He was excellent from start to finish. Kept me informed and very happy with the car that was delivered
May 6, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon Tom,
Thank you for your feedback. It’s great to hear Lee provided excellent support from start to finish, kept you well informed, and that you’re so pleased with your new car. That’s exactly the experience we aim to deliver.
Kind regards,
Dean
Still Waiting
I went into Ford on the 13th May, regarding the driver seat stitching coming apart on my Ford Explorer that was only a year old with under 11,000 miles to see if they could help me with a replacement under warranty. I spoke to the service manager who took photos and some details who said they would contact Ford and I should hear back in a couple of days.
After not hearing back from anyone I called Ford on the 19th May and was informed the service manager was off, the person I spoke to took my details and said they would leave a note for a callback the next day.
After not hearing anything again I called back on the 21st May, and spoke to the service manager again and who said they were still waiting for Ford to get back to them (8 days after the 2 day estimate)
It’s now been an additional week, the 28th May, and I still haven’t heard anything back. Not a single update, not an end in sight to something that could be resolved fairly easily. Instead the issue is getting worse the longer it goes on.
It’s the second time I’ve dealt with this location and have been left disappointed both times, the service department seems to suffer with providing basic service.
Update: 28th May, I’ve had a call from the service manager Scott, who has said Ford has approved the new seat cover but we’re not sure when it might be arriving in store and will let me know.
I will update further as it goes and adjust the rating accordingly.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Scott Burgess our service manager will chase Ford and contact you. Kind regards, Kerry
We dealt with the same person from day…
We dealt with the same person from day one who was excellent. Manu
May 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Brian,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Ford Newcastle.
It’s great to know that dealing with the same person throughout made the process smooth and straightforward, and that Manu provided excellent support from start to finish—your kind feedback will mean a lot to him.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Great Service
Wonderful young man, Adil, showed me the car I wanted,
As they knew I was going, it was ready for me to see & test drive. Couldn't fault the service, from Adil, His manager Jonny & the girls on customer service desks.. Everyone was so polite & friendly, nothing too much trouble. Would have given them 10 stars.
We were also offered tea & coffee.
My car is lovely, very clean, inside & out, great to drive.
Thank you all so much. will definitely recommend. :) x
May 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Joyce
Thank you so much for your wonderful feedback — it was a pleasure to read.
We're absolutely delighted to hear that Adil looked after you so well and had everything ready for your visit and test drive. That preparation really helps make things easy and enjoyable, and we’re so pleased it made a difference to your experience.
It’s fantastic to know that the service from Adil, his manager Jonny, and the customer service team was so welcoming, polite, and helpful — and that nothing was too much trouble. We love that you would have given them 10 stars — that’s a brilliant compliment! ⭐
We’re also glad you enjoyed the little touches like the refreshments, and most importantly, that you’re so happy with your car — clean, and great to drive — exactly how it should be.
Thank you again for your kind words and recommendation 😊
Kind regards
Dawn
Great experience from start to finish
Great experience from start to finish, excellent customer service from Adil in sales.
May 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you so much for your kind words! We are so happy to hear that Adil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Excellent customer service from John…
Excellent customer service from John from start to finish. Over and above. Love the car choice. Treated with respect all the way through.
May 19, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi David
Thank you for your wonderful feedback. We're absolutely delighted to hear that John provided such excellent customer service from start to finish and went above and beyond to support you.
It’s great to know you felt respected throughout the whole process and that you’re so happy with your car choice — that’s exactly the experience we aim to deliver.
Your kind words will mean a great deal to John and the team.
Kind regards
Dawn
The Ford Dealership was amazing
The Ford Dealership was amazing, and Manu (my salesperson) was the most helpful, courteous, and organised.
The whole experience was seamless, I would definitely recommend.
Also, I was never without a coffee!
Thank you!
May 19, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you so much for your kind words! We are so happy to hear that Manu was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Manu the Ford Vertu Scotswood Road…
Manu the Ford Vertu Scotswood Road Newcastle show room was the salesman who was very efficient in explaining the process that I needed to go through to get my Mobility vehicle and he was always in contact with me explaining what was going on from meeting him and up to handing over my new Ford Puma and all of the staff where very friendly and welcoming to me thanks again for a pleasurable experience.
May 8, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon Paul,
Thank you for your review. It’s great to hear that Manu explained everything clearly and kept you well updated throughout your journey to collecting your Mobility vehicle. We’re also pleased the team were friendly and welcoming, making the whole experience such a positive one.
Kind regards,
Dean
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