The customer service was excellent. Manu, our sales person was very professional, friendly and pulled out all the stops to get us the car we wanted. He offered all the relevant products and explained... See more
Company replied
Location
Switch locationScotswood Road, City West Business Park, NE4 7DF Newcastle upon Tyne, Tyne & Wear, GB
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See what reviewers are saying
⭐⭐⭐⭐⭐ I had a fantastic experience buying my Ford ST-Line from Ford Vertu Newcastle. A special mention to Adil, who was absolutely brilliant from start to finish. He was friendly, professional... See more
Company replied
Recently purchased a Fiesta from this dealership. Special mention to Stevie Wardlaw who dealt with my enquires promptly and was always at hand for any questions. Small issue with the car after purchas... See more
Company replied
Graham was very attentive and made sure we knew the model of car and discuss all the options. Never forced anything on us like typical sales people. Checked in through the sales process. Very happy an... See more
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Company details
About Vertu Motors - Ford Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Scotswood Road, City West Business Park, NE4 7DF, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0330 108 9820
4.8
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent customer service
The customer service was excellent. Manu, our sales person was very professional, friendly and pulled out all the stops to get us the car we wanted. He offered all the relevant products and explained everything in detail, answered all our questions and kept us informed at all stages.
August 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Copilot said:
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Manu provided excellent customer service and supported you throughout your journey. It's great to know that his professionalism, friendly approach, clear explanations, and regular updates helped make the experience a positive one.
Many thanks,
Chloe
Reply from Vertu Motors - Ford Newcastle
Good afternoon Timothy,
Thank you for your feedback, it’s great to hear you received very good service and that everything went smoothly with no issues at all.
Kind regards,
Dean
Fantastic Car Buying Experience.
⭐⭐⭐⭐⭐
I had a fantastic experience buying my Ford ST-Line from Ford Vertu Newcastle. A special mention to Adil, who was absolutely brilliant from start to finish.
He was friendly, professional, knowledgeable and genuinely helpful throughout the whole process. There was no pressure, and he made everything straightforward and enjoyable.
I’m really happy with the car and the service I received. Thanks again, Adil — top salesman and highly recommended! 🚗👏
July 31, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi John,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re absolutely delighted to hear that you had a fantastic experience purchasing your Ford ST-Line from Ford Newcastle.
It’s wonderful to know that Adil provided such friendly, professional, and knowledgeable service throughout the entire process. We strongly believe that buying a car should be straightforward and enjoyable, so it’s great to hear that Adil’s helpful, no-pressure approach helped make your experience such a positive one.
We’re especially pleased that you’re so happy with both your new car and the service you received. Your kind comments are a real credit to Adil, and we’ll be sure to pass your feedback on to him. We know he’ll be delighted to hear that he made such a positive impression.
Thank you again for your recommendation and for choosing Ford Newcastle. We wish you many happy miles in your Ford ST-Line.
Kind regards,
Liza.
Fiesta purchase - good customer service
Recently purchased a Fiesta from this dealership. Special mention to Stevie Wardlaw who dealt with my enquires promptly and was always at hand for any questions. Small issue with the car after purchase and still keen to assist and help. Would recommend
August 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Ray,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you had such a positive experience purchasing your Ford Fiesta from Ford Newcastle.
It’s wonderful to know that Stevie Wardlaw provided prompt communication and was always available to answer your questions throughout the process. Delivering helpful, attentive service from start to finish is exactly what we strive for.
We’re also pleased to hear that when a small issue arose after your purchase, Stevie remained committed to helping and supporting you. Providing excellent aftersales care is just as important to us as the initial purchase experience, so your feedback is greatly appreciated.
Thank you again for your kind words and recommendation. We’ll be sure to pass your comments on to Stevie, who will be delighted to receive them.
We hope you enjoy many happy miles in your Fiesta.
Kind regards,
Liza.
great service
the mobility advisor l dealt with from start to finish was a knowlegdeable and friendly guy, he was called Manu, kept me informed about everything, and the hand over was very comprehensive, highly recommend, great service from start to finish
August 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Keith,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Manu provided such knowledgeable and friendly support throughout your Motability journey at Ford Newcastle. It's wonderful to know that he kept you fully informed every step of the way and delivered a comprehensive handover, ensuring you felt confident and comfortable with your new vehicle.
Providing clear communication, expert guidance, and excellent customer care from start to finish is exactly what we strive for, so your feedback is greatly appreciated.
Thank you also for your recommendation. We'll be sure to pass your kind comments on to Manu, who will be delighted to hear that he made such a positive impression.
We hope you enjoy many happy miles in your new vehicle, and thank you again for choosing Ford Newcastle.
Kind regards,
Liza.
Excellent service
Graham was very attentive and made sure we knew the model of car and discuss all the options. Never forced anything on us like typical sales people. Checked in through the sales process. Very happy and will be back in 3 years for our next
August 8, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your wonderful review.
We are delighted to hear that Graham provided such attentive and knowledgeable service throughout your car-buying journey. It's great to know that he took the time to explain the different options available and kept in touch throughout the process, ensuring you felt fully informed and comfortable every step of the way.
We're especially pleased that you appreciated the no-pressure approach and that you're so happy with your experience. We look forward to welcoming you back in three years' time for your next vehicle!
Kind regards,
Keith
great experience great service manu…
great experience great service manu very helpfull showed me how to set every think up very happy customer
August 4, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon George,
Thank you for your great feedback, it’s fantastic to hear you had such a positive experience. We’re pleased Manu was so helpful and took the time to show you how to get everything set up. It's wonderful to know you're such a happy customer.
Kind regards,
Dean
Ford Torneau Connect MPV Test Drive. Mani at ford Newcastle Sales team was…
Mani at Ford Newcastle Sales team was spot on and most helpful. Really appreciate the help and guidance. Sadly not able to purchase at this time. But will be in touch if needed. Thank you!
July 17, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Paul,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Mani provided such helpful support and guidance during your enquiry with Ford Newcastle. Even though you weren't able to proceed with a purchase on this occasion, it's wonderful to know that Mani made such a positive impression through his professionalism and customer-focused approach.
Providing honest advice and assistance, regardless of the outcome, is exactly what we strive for, so your feedback means a great deal to us.
Thank you again for your kind words. We'll be sure to pass your comments on to Mani, who will be delighted to receive them. We look forward to welcoming you back when the time is right and would be more than happy to assist you in the future.
Kind regards,
Liza.
Vertu Newcastle - Scott
Scott at Vertu Newcastle was a great person to do business with, he made the whole process easy and calm, very knowledgeable on the different options that were available and was a great communicator throughout the whole process.
July 31, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon Emily,
Thank you for your fantastic feedback, it’s great to hear Scott made the whole process easy and relaxed for you. We’re delighted his knowledge, communication and support helped you feel confident throughout your journey.
Kind regards,
Dean
3 visits to showroom
3 visits to showroom, one for test drive one to order and one to pick up new car. Lots of emails as well, Sarah kept us informed all the way.
July 31, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your wonderful feedback.
We’re delighted to hear that your experience was positive from the initial test drive through to ordering and collecting your new car. It’s great to know that Sarah kept you fully informed throughout the process, with regular updates and communication every step of the way.
Thank you for choosing us, and we hope you enjoy your new car for many years to come.
Kind regards,
Matthew
Absolutely brilliant service
Absolutely brilliant service, Lee was so professional and helpful in helping me find my perfect vehicle. My Ford Ranger is fantastic,thank you.
July 28, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your fantastic feedback. We’re delighted to hear that Lee provided such professional and helpful support in finding the perfect vehicle for you.
It’s great to know that you’re so pleased with your Ford Ranger and that the whole experience was such a positive one. I’ll be sure to pass on your kind words to Lee.
Kind regards,
Matthew
Reply from Vertu Motors - Ford Newcastle
Hi Phil,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you received good service from the team at Ford Newcastle and that everything met your expectations.
Providing a straightforward, professional experience is what we strive for, so it’s wonderful to know that your visit went smoothly from start to finish.
Thank you again for your feedback and for choosing Ford Newcastle.
Kind regards,
Liza.
Probably the best salesman I’ve ever…
Probably the best salesman I’ve ever had.cant thank him enough just wow!!
July 23, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your fantastic feedback. We’re delighted to hear that you had such an outstanding experience and that our salesperson provided such exceptional service throughout.
Comments like yours mean a great deal to us, and I’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew
Clear pricing for my new car with…
Clear pricing for my new car with part-ex. Sales process highly automated and efficient.
No hard sell.
A fair deal achieved.
New car delivered spotless and with only 7 miles on the clock.
The sales guy Manu was very helpful ,personable and straight forward.
An enjoyable experience.
July 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you found the pricing clear, the sales process efficient, and that you were able to achieve a fair deal on your new car and part exchange.
It’s wonderful to know that the no-pressure approach made the experience enjoyable and that your new car was presented in immaculate condition on delivery. We’re especially pleased to hear that Manu was so helpful, personable, and straightforward throughout the process.
Thank you again for your kind feedback. We’ll be sure to pass your comments on to Manu and the team at Ford Newcastle.
Kind regards,
Liza.
Terrible customer service
Despite numerous calls and messages confirming my appointment, I arrived at the garage to be told the car I was coming to view was sold. They made no effort to apologise for a wasted journey then seemed annoyed that i didn’t hang around to look at other cars even though they had none of the one I wanted in stock. Maybe next time, ring the customer just out of courtesy.
July 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for taking the time to share your feedback.
We are very sorry to learn about your experience. We completely understand how frustrating and disappointing it must have been to make the journey to view a vehicle, having received confirmation of your appointment, only to find that the car had already been sold.
While we appreciate that vehicles can sell quickly, we agree that a courtesy call or message should have been made as soon as the vehicle was no longer available. We are also sorry to hear that you did not receive the apology and understanding that you deserved on arrival.
At Vertu Motors, we aim to provide a professional and customer-focused experience at all times, and it is clear that on this occasion we fell short of those standards. Your feedback is invaluable and will be shared with the management team to help improve our communication processes going forward.
Thank you again for bringing this to our attention, and we hope there may be an opportunity to restore your confidence in the future.
Kind regards,
Keith
What can I say Victoria ray has just…
What can I say Victoria ray has just been outstanding since we walked into vertu vauxhall she has kept us updated while waiting for our car and yesterday we picked the car up and its the best car we have had its just been such a good journey since doing this i wouldn't go anywhere else i give her 10++++
July 21, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your fantastic review.
We are delighted to hear that Victoria Ray has provided such outstanding service from the moment you first walked into Vertu Vauxhall. Keeping customers updated and supported throughout their journey is so important, and it's wonderful to know that Victoria made the whole experience enjoyable and stress-free.
We're thrilled that you love your new car and that it is the best one you've had. Your kind words and 10++++ rating are a real testament to Victoria's dedication and customer care.
Thank you for choosing Vertu Vauxhall. We truly appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Keith
New car
Great dealing with Lee he was a fab salesman and not pushy .Very happy with my new Puma.Highly recomended.
July 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Susan,
Thank you for your fantastic 5-star review!
We’re delighted to hear Lee provided such a great experience and that you appreciated his helpful, no-pressure approach. It’s wonderful to know you’re so happy with your new Puma.
Thank you for your recommendation, and we hope you enjoy every mile in your new car!
Kind regards,
Kerry
Very helpful
Very helpful, considerate, courteous & listened to what type of car was appropriate for me.
July 4, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you so much for your kind words! We are so happy to hear that we were able to provide you with excellent service. We will pass your great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dawn
Good honest sales rep very very helpfull
July 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi George,
Thank you for your feedback.
It's great to hear you found the sales representative honest and very helpful. We appreciate you taking the time to share your experience.
Kind regards,
Danielle
Very helpful staff explaining…
Very helpful staff explaining everything so I could understand it
July 7, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Terry,
Thank you for your feedback.
It's great to hear that the team were so helpful and took the time to explain everything clearly, making sure you fully understood the process.
Kind regards,
Danielle
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