The customer service at Vertu stoke is second to none , especially Jarred Boon who went the Extra mile to make sure everything was ok
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Location
Switch locationGeorge Eastham Avenue, Trentham Lakes, ST4 4TU Stoke-on-Trent, Staffordshire, GB
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From first visit to picking a car all the staff were very friendly. Once we decided to buy the salesman (charlie) was extremely helpful and very professional. He dealt with all our queries and organis... See more
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We have brought a new electric car with Irsa. She was absolutely brilliant from start to finish. She’s worked so hard to bring everything together in quick time and was so helpful every step of the wa... See more
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Vertu found me the car i was looking for,I was very pleased with the service and car collection process.
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Company details
About Vertu Motors - Ford Stoke
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
George Eastham Avenue, Trentham Lakes, ST4 4TU, Stoke-on-Trent, Staffordshire, United Kingdom
- 0344 659 0046
4.9
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Ben Hardman from…
Excellent service from Ben Hardman from start to finish. Ben provided great support and guided me through buying my first EV vehicle with ease
May 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Simon
Thank you for your excellent feedback. We're delighted to hear that you received such great service from Ben Hardman from start to finish. It’s wonderful to know that he provided the support and guidance you needed to make buying your first EV an easy and positive experience.
Your kind words are truly appreciated and will mean a great deal to Ben and the team.
Kind regards
Dawn
Excellent service and a very personable…
Excellent service and a very personable manner from John Taylor, used car salesperson. Nothing was too much trouble and everything explained perfectly.
April 28, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon,
Thank you for your review. It’s great to hear that John provided such personable service, explaining everything clearly and going the extra mile to help. Your feedback will mean a lot to him.
Kind regards,
Dean
Excellent service from Charlie
Excellent service from Charlie, the part exchange was quick and simple and he kept me well informed along the way. Would definitely recommend.
April 18, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you very much for taking the time to leave your feedback.
We’re delighted to hear that you received excellent service from Charlie and that the part exchange process was quick, simple, and well communicated throughout. Keeping customers informed and making the experience as smooth as possible is something we place great importance on, so it’s fantastic to know this came across.
Your recommendation is greatly appreciated, and your kind comments will be shared with Charlie, who will be pleased to know his efforts made a positive difference. Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Charlie and John.
Charlie and John.
The Buying experience was second to none from start to finish. Charlie showed us what options were at the dealership for what we were looking for. When we decided on a particular car and completed the test drive left us to look over the car in more detail. All the items we picked up Charlie listed and agreed to rectify. The handover date was agreed and John dealt with my Part Ex sand sorted everything out.
April 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi there,
Thank you for the fantastic review. It’s great to hear how seamless your buying experience was from start to finish.
Charlie clearly took the time to walk you through all the options, helped you find the right car, and then gave you the space to look over it in detail — exactly the balance customers appreciate. It’s brilliant that everything you picked up was noted and agreed to be sorted without any fuss.
And with John handling your part‑exchange and finalising everything smoothly, it sounds like the whole process was handled with real care and professionalism. They’ll both be really pleased with your feedback.
Kind regards,
Kerry
Buying from oversea
I bought this van through photos, calls and a video, as I’m based in Northern Ireland, Steve was so helpful and made the whole process easy and straightforward, the distance never caused any bother, really impressed with how everything went. Thanks for everything Steve
April 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Steve made the whole process easy and straightforward for you, even with the distance between Northern Ireland and the dealership. It’s great to know that photos, calls, and video gave you the confidence you needed, and that everything went smoothly from start to finish.
Your kind words are truly appreciated — thank you again for everything.
Kind regards
Dawn
Fantastic service!
Spotted a car on the Vertu Ford Stoke website. John Taylor sent me an informative video of the Ford Focus I was interested in. It was ready and waiting for me to view the next weekend. I was happy with the part exchange that they offered me and brought the car there and then. John was very knowledgeable and a dream to deal with. I would highly recommend John and the Vertu dealership in Stoke. Thank you! 😁
March 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning Gareth,
Thank you for taking the time to share your experience. I’m really pleased to hear how smoothly everything went — from spotting the car online to receiving John’s detailed video and having the car ready for you to view at the weekend. It’s great that you were happy with the part‑exchange offer and were able to drive away in your new Focus the same day.
John will be delighted to know you found him knowledgeable and a pleasure to deal with. Your recommendation means a lot.
Kind regards,
Dean
Reply from Vertu Motors - Ford Stoke
Thank you, Ricky, for leaving this fantastic 5‑star review.
We’re really pleased to hear you had a great experience at Ford Stoke and that the team made such a positive impression. Your feedback is very much appreciated.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Fantastic service as always from Vertu…
Fantastic service as always from Vertu at Stoke. Jack listened to what we needed and got exactly the car we wanted and met our needs and beyond.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Sue,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you once again received outstanding service from the team at Vertu Ford Stoke. It’s wonderful to know that Jack took the time to listen to your needs and was able to find exactly the right car — and even exceed your expectations.
We really appreciate you taking the time to share your feedback and your continued trust in us.
Kind regards,
Liza
Approachable with no pressure at all
Approachable with no pressure at all. Thanks to John and the team for their time and advice.
Would certainly purchase another vehicle from them in the future, thanks again :)
March 4, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for your kind review. We're really pleased to hear that John and the team were approachable, helpful, and offered great advice without any pressure. It’s wonderful to know you’d be happy to purchase from us again in the future.
Kind regards,
Matthew
from the moment I walked in the…
from the moment I walked in the showroom I was treated very good they took to the time to talk me thru my options and to help me get a fantastic deal. They say word of mouth is good for business I shall be tell every one that will listen about the great experience at VERTU FORD!!
March 2, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for sharing your experience. From the moment you walked into the showroom, it’s fantastic to hear that you felt well looked after and supported. Taking the time to talk through your options and helping you secure a fantastic deal is exactly the level of service we aim to deliver for every customer.
Your comment about word of mouth truly means a lot — knowing that you’ll be telling others about your great experience at Vertu Ford is the highest compliment we could receive.
We’re delighted you had such a positive visit, and we hope you enjoy your new vehicle. If you ever need anything else, we’re always here to help.
Kind regards,
Matthew
The whole process of buying our Car…
The whole process of buying our Car went very smoothly. Great communication from the Sales team, especially Jack Dundas. Thanks very much for a great experience, the wife is very pleased with the Puma.
February 19, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for sharing your feedback. I’m delighted to hear that the whole process of buying your car went smoothly and that you received great communication from our sales team. It’s especially pleasing to know that Jack Dundas made such a positive impression throughout your experience.
We’re thrilled to hear your wife is pleased with the Puma — wishing you both many happy miles ahead!
Kind regards,
Matthew
Salesman was really helpful and polite
Salesman was really helpful and polite. He delivered my car .and thank you to Ashley after sale's service manager for all his help after are phone conversation. He put my mind at ease. Thanks jack and Ashley at stoke branch.
February 21, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that you found your salesman helpful and polite, and that the delivery of your car went smoothly. I’m also glad to hear that Ashley was able to support you after your call and put your mind at ease — I’ll be sure to pass on your thanks to both Jack and Ashley at our Stoke branch.
We truly appreciate your feedback.
Kind regards,
Matthew
Vertu STOKE - Anthony
I recently purchased a car from Vertu Stoke, and I couldn’t be happier with the service I received from Anthony.
From the moment I walked in, Anthony was welcoming, professional, and genuinely helpful. He took the time to understand what I was looking for, answered all of my questions clearly, and never made me feel pressured at any point. His knowledge about the car and the buying process gave me real confidence that I was making the right decision.
Anthony kept me updated throughout, explained everything thoroughly, and made the whole experience smooth and stress-free. Nothing was too much trouble, and he went above and beyond to ensure I was completely happy with my purchase.
I would highly recommend speaking to Anthony if you’re considering buying a car at Vertu Stoke — excellent customer service from start to finish. Thank you again for making it such a positive experience!
March 2, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you, Demi, for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Ford Stoke was so positive and that Anthony provided the welcoming, professional, and supportive service we strive for.
It’s wonderful to know he took the time to understand your needs, answered your questions clearly, and made the whole process smooth and stress‑free. We’re especially pleased that his knowledge and communication helped you feel confident throughout your purchase.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind feedback on to Anthony and the team. We hope you enjoy your new car, and we look forward to welcoming you again in the future.
Kind regards,
Matthew
A very positive experience
Vehicles are well displayed with clear information. Sam, salesman, was helpful, provided key insights and appropriate details when asked, very attentive and knowledgeable. I was able to make an informed decision on whether the vehicle was the right car for me. The ordering, finance and delivery process was seamless. The collection was straightforward and handover clear with key features, use of the App and other online features explained very well. Customer contact throughout was good. A very positive experience.
February 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for your detailed review. We’re delighted to hear Sam was attentive, knowledgeable, and helped you make an informed choice. It’s great to know the ordering, finance, delivery and handover processes were seamless and clearly explained. We appreciate your positive feedback on the whole experience.
Kind regards, Keith
Great service from Jared in the sales…
Great service from Jared in the sales depth.He went beyond my expectations while sorting a deal for me
Many thanks
February 17, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Robert,
Thank you for your review. It’s great to hear that you received such great service from Jared and that he went beyond your expectations while arranging your deal.
If there’s anything more we can help with, please let us know.
Kind regards, Dean
Excellent company, friendly service.
Excellent company, they went above and beyond to make sure the car was right, I have dealt with them previously and would deal with them again in the future. Very friendly and accommodating and make you feel important to them, would definitely recommend this company.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Dave,
Thank you for your fantastic review. I’m really pleased to hear that the team went above and beyond to make sure everything was right with your car. It’s great to know you’ve had positive experiences with us before and that you’d happily return again in the future — that loyalty means a lot.
I’m also delighted to hear that you found everyone friendly, accommodating, and genuinely focused on making you feel valued as a customer. Thank you as well for the recommendation; it’s truly appreciated.
Kind regards,
Dean
thanks to Antony and Pete for making my…
thanks to Antony and Pete for making my wife's new car experience a very nice day not quite sunshine but dry thanks no moans about the sales side they where great customer parking could be better thanks every one .
February 19, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon, Thank you for the fantastic 5‑star review. We’re really pleased to hear that Antony and Pete helped make your wife’s new‑car experience such a nice day — even without the sunshine. It’s great to know everything went smoothly on the sales side, and we appreciate your feedback on parking too.
Thank you for choosing Vertu Ford Stoke and for taking the time to share your comments.
Kind regards,
Kerry
Reply from Vertu Motors - Ford Stoke
Hi Dave,
Thank you for leaving this review. We are pleased to hear that you received excellent service. Your feedback is appreciated.
Kind regards,
Danielle
Very helpful and friendly staff
Very helpful and friendly staff. Able to offer good advice and answer all my queries.
February 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Joy, Thank you for your lovely feedback. We're really pleased to hear that the staff were very helpful and friendly, and that they were able to offer good advice and answer all your queries. Your comments are truly appreciated.
Kind regards
Dawn
Bought a new car from vertu ford stoke
Bought a new car from vertu ford stoke. Best car buying ever,irsa the sales advisor was brilliant and went of her way to help.She is a real asset and credit to stoke a lovely personality. Also a big thankyou to chris layton sales manager. Would highly recommend stoke ford...
February 12, 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
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