From our very first information gathering visit all of the staff were very friendly, whether that was Jack (in used car sales) or Irsa (in new car sales). Once we decided new was the route we wanted t... See more
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Location
Switch locationGeorge Eastham Avenue, Trentham Lakes, ST4 4TU Stoke-on-Trent, Staffordshire, GB
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See what reviewers are saying
From first visit to picking a car all the staff were very friendly. Once we decided to buy the salesman (charlie) was extremely helpful and very professional. He dealt with all our queries and organis... See more
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Genuinely such an incredible experience at Vertu Stoke. We were so overwhelmed with the kindness and helpful attitude of the sales team and how special they made the whole experience. Jared took us th... See more
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The customer service at Vertu stoke is second to none , especially Jarred Boon who went the Extra mile to make sure everything was ok
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Company details
About Vertu Motors - Ford Stoke
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
George Eastham Avenue, Trentham Lakes, ST4 4TU, Stoke-on-Trent, Staffordshire, United Kingdom
- 0344 659 0046
4.8
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Car Day
From start to finish, the sales guy Jack Dundas was very efficient, very helpful and made my experience buying my new car go through very smoothly. Highly recommend Jack to do you a good deal 👍🏼
December 2, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Ben hardman the sales person was very…
Ben hardman the sales person was very friendly and helpful and sorted everything out brilliant service all round
December 2, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning Simon. Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
They head, they listened, they delivered
They head, they listened, they delivered. The perfect car that meets my needs and expectations at a very respectable price.
November 26, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
10/10 Service
Great customer service, easy process and drove away happy
November 13, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Great experience
Very professional service from first meet to final handover
November 10, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon John. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
He was very knowledgeable about the…
He was very knowledgeable about the call who's really , really good with it
November 5, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great service
Stuart made the buying process clear, informative and straightforward, thank you for all your help.
October 27, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Stuart was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
The customer service is impeccable!
The customer service is impeccable!
5 years, 3 new cars and I can't rate the team highly enough. My dealer, Sam, has been faultless with every aspect of my deal.
In addition Stuart and Chris looked after me when Sam was on holiday.
October 17, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very Satisfied Customer
All the staff members are very friendly and welcoming. They went out of their way to find us the car, with all the specifications, that we required. The transaction was very smooth and we're very happy with our car.
September 25, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning John. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Absolutely amazing service
What can I say. Never bought a car halfway up the country before. Luckily the sales person was Anthony at Stoke Ford. What a guy!!! Seriously customer focused, and nothing too much trouble. He kept me up to date every step of the way and then some. I cannot recommend Vertu enough and especially Stoke Ford. Well done guys, I couldn't have asked for a better experience.
September 29, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Perfect
A welcoming place with people ready to help you with everything you need to leave with the car you want.
October 3, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Amazing Team at Stoke
The Team at Stoke were responsive, professional, helpful and human. They listened to a constructive feedback query which resulted in a sale.
Shout out to Stewart who helped with 'paperwork' - (Documents signed on paper)
September 30, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Better service than BMW, Mercedes and Audi.
Less than 2 weeks from order to delivery. Service levels are first class. My first new Ford ever and will not be my last. Irsa at Stoke is a credit to the company.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning Philip. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
The sales advisor who saw the whole…
The sales advisor who saw the whole process through was fantastic.
The name of the sales advisor is Jack Bannister and the team including Callum Mckinstry and Pete Squire.
They all went out of their way to make sure the car was at the dealership on time and made sure the car was ready and waiting for me today.
September 27, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Jack, Callum and Pete was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Excellent!
I cannot recommend Vertu Ford Stoke enough. Such lovely people who work there and so helpful, particularly Jack B who was great from start to finish. Whatever question I had was answered professionally and without judgement!
September 26, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
We recently bought a car from Vertu…
We recently bought a car from Vertu Stoke. On arrival to view the vehicle we were interested in. Anthony came out to give information on the options that was available for us. He was courteous and walked us through the steps in buying our car which we are very happy with highly recommend.
September 13, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Ford Transit Courier.
It was a factory order so had to wait for it to be built. The vehicle was as per specification and delivered on time. It looked great and drove very well.
September 24, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Dealt with Sam did a brill job
Dealt with Sam did a brill job
Very happy with the service and my vehicle
September 24, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great experience from start to finish
Great experience from start to finish
Steve Howard is very knowledgable and gave me peace of mind driving away as he went into great detail of vehicle controls and functions 👍
September 19, 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Steve and the team. We hope to see you again soon. Happy motoring, Kerry
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