Made to feel very welcome by all personnel who we came in contact.All going the extra mile to guide us through the selling and buying process at Kings Norton Ford Vertu. Carlo showed us our purchase a... See more
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Location
Switch locationKings Norton Business Park, B30 3ES Birmingham, West Midlands, GB
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It's been a wonderful experience with Vertu @ Kings Norton. Many thanks to Yousuf, he has been absolutely amazing, from first enquiry to picking up the Geely. Great service.
Company replied
Our local Vertu Motors in Kings Norton looked after us very well indeed. They sourced us the car which met all our requirements at very short notice. Even though they were exceptionally busy over the... See more
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The Sales team (particularly Patrick Connelly) at Vertu Ford Kings Norton were excellent. From identifying the car we wanted, tracing the perfect match from their wide range of vehicle providers to de... See more
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Company details
About Vertu Motors - Geely Kings Norton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Kings Norton Business Park, B30 3ES, Birmingham, West Midlands, United Kingdom
- 0330 108 9000
4.4
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Salesman Patrick Connolly was obliging…
Salesman Patrick Connolly was obliging not pushy explained everything ,even found me a car from another garage!!!! How amazing . Have had 2 cars from them in the past , would definitely recommend.
April 14, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi there,
Thank you for the brilliant review. It’s great to hear Patrick was so obliging, clear, and completely non‑pushy — and even managed to source a car from another site for you, which is fantastic service.
We really appreciate your continued loyalty, and your recommendation means a lot.
Kind regards,
Kerry
Thank you for a great experience
Thank you for a great experience! Special thanks to Patrick for helping us with the car purchase. Everything was explained clearly, the process was quick, and we are very satisfied.
January 19, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi there,
Thank you for the wonderful 5‑star review. It’s great to hear you had such a smooth and positive experience, and that Patrick explained everything clearly and made the whole process quick and stress‑free.
We’re really pleased you’re so satisfied with your purchase — Patrick will really appreciate your kind words.
Kind regards,
Kerry
Vertu Motors in Kings Norton- brilliant service
Our local Vertu Motors in Kings Norton looked after us very well indeed. They sourced us the car which met all our requirements at very short notice. Even though they were exceptionally busy over the Easter period, Carlo, the sales assistant, was able to help us with the purchase of our new car with all accompanying paperwork within a couple of days. Thank you all so much for your help; it is greatly appreciated.
April 10, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi Hilary
Thank you for your lovely feedback. We're delighted to hear that the team at Vertu Motors Kings Norton looked after you so well. It’s great to know they were able to source the perfect car for you at such short notice, even during the exceptionally busy Easter period.
We’re especially pleased that Carlo supported you through the purchase and completed all the paperwork within just a couple of days. Your appreciation means a great deal to the whole team.
Thank you again for your kind words.
Kind regards
Dawn
Just picked up my car from Vertu kings…
Just picked up my car from Vertu kings Norton after a warranty issue with creaking up front suspension arm. This noise was horrendous and I was very angry with FOrd motor company but as soon as I contacted Vertu Kings Norton they put my mind at rest and repaired the issue in half a day. Thank you Rebecca for your politeness and professionalism towards my isssue and me. Regards Paolo
March 30, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good afternoon Paolo,
Thank you for sharing your experience. I’m really glad the team were able to put your mind at ease and get the suspension issue resolved so quickly. It’s great to hear Rebecca’s professionalism and support helped turn a frustrating situation into a positive outcome.
Wishing you trouble‑free motoring from here on.
Kind regards,
Dean
Staff always very helpful and…
Staff always very helpful and efficient. They are always happy to explain anything not understood and take their time doing so. Special thanks to Bradley.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good afternoon Chris,
Thank you for your kind review. It’s great to hear that you consistently find the team helpful, efficient, and willing to take the time to explain anything clearly. That level of support makes a real difference, and I’m glad it’s been your experience each time.
Your special thanks to Bradley are much appreciated — I’m sure he’ll be delighted to know his efforts stand out.
Kind regards,
Dean
Changing cars.
I was looking to change my car and had seen the model I wanted at Vertu Darlington. I went to Vertu Kings Norton where Sam Siddique dealt with me and arranged for the car to be delivered to Kings Norton. Sam was excellent ,nothing was too much trouble and the part exchange and sale went through smoothly.All in all a very good experience.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi Robert
Thank you for your lovely feedback. We're delighted to hear that Sam Siddique looked after you so well at Vertu Darlington. It’s great to know that nothing was too much trouble and that your part‑exchange and purchase went through smoothly. We're so pleased you had a very good experience from start to finish.
Kind regards
Dawn
Bradley was exceptional
Bradley was exceptional. He ensured the car was right for me. He was patient throughout the new car journey.
March 5, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi Jean,
Thank you for taking the time to leave us a lovely 5-star review. We’re delighted to hear that Bradley provided exceptional service and supported you patiently throughout your new car journey. It’s great to know he helped ensure the car was exactly right for you. We’ll be sure to pass on your kind words to him.
Kind regards,
Liza
I took my Daughter to Ford Kings Norton…
I took my Daughter to Ford Kings Norton to buy a new car. Patrick Connelly dealt with us and all I can say is he was totally professional and friendly with it. No schmoozing us - told us everything straight and didn't hide anything from us. A thoroughly decent reassuring chap who you wouldn't think was a salesperson at all! My daughter is only 19 and it is a huge financial.committment but Patrick reassured us at every step and told us to contact him at any time going forward. Give that man a promotion! 5*
February 21, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi N. Glennon,
Thank you for your fantastic 5‑star review! We’re delighted to hear that you and your daughter had such a positive experience at Ford Kings Norton. It’s wonderful to know that Patrick Connelly provided professional, friendly and completely transparent service throughout your visit.
Buying a first car is a big moment — especially at 19 — and we’re so pleased Patrick helped make the process reassuring and straightforward, offering clear guidance without any pressure. Your kind words about his honesty and support truly mean a lot, and we’ll be sure to share your praise with him and the wider team.
Thank you again for taking the time to leave such thoughtful feedback.
Kind regards,
Liza
Happy customer
Patrick was so professional and friendly. Took me through the process and was patient with me. Explained everything to me and it made it easy for me to decide and get the car i wanted and I'm happy with the car.
The manager is excellent aswell
February 18, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Patrick was so professional, friendly, and patient throughout the process. It’s great to know he took the time to explain everything clearly, helping you feel confident in choosing the car you wanted — and we're so pleased to hear you're happy with it.
We also really appreciate your kind words about the manager.
Kind regards
Dawn
Great Experience
Had a great experience purchasing a new/used car at Kings Norton branch this week. The sales member (Sam) and Sales Manager (Mike) were very helpful and was able to assist in my list of requirements to find the perfect car. Within 5 days I had my car. Smooth transition with paperwork and part ex. Thank you
February 13, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you so much for your lovely review, Rachael. We're delighted to hear you had such a great experience at our Kings Norton branch. It’s wonderful that Sam and Mike were able to help you find the perfect car and meet all your requirements. We’re also really pleased the process—from paperwork to part‑exchange—felt smooth and straightforward for you. Enjoy your new car, and thank you again for choosing us!
Kind regards,
Danielle
Carlo was very friendly and helpful
Carlo was very friendly and helpful. I'm very happy with the experience and my new car. I would recommend Carlo and the dealership to others.
February 11, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi K Glover,
Thank you for leaving this review. We are so pleased to hear that Carlo was friendly and helpful throughout your visit, and that you are happy with both your experience and your new car. It is great to know you would recommend Carlo and the dealership to others.
Kind regards,
Danielle
The ease of buying a used car
Just bought a used Focus. Vertu King's Norton team were very helpful during this process. A special mention for Patrick, who answered all questions, went through all the gadgets on the car and sorted out all the paperwork. Made the process of buying the car and part exchanging my old car very easy.
February 10, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi Mike
Thank you for your great feedback. We're delighted to hear that the team at Vertu King’s Norton were so helpful throughout your purchase. A special thank you for mentioning Patrick — it’s wonderful to know he answered all your questions, guided you through the car’s features, and handled all the paperwork to make both the purchase and part‑exchange process easy for you.
Your comments are truly appreciated.
Kind regards
Dawn
Just picked up my car from Kings Norton…
Just picked up my car from Kings Norton had locking wheel nuts replaced as key not with car when we purchased it. Dean is a credit to your company - really helpful and friendly. I had a query regarding a notification on the car and he came out and checked it and gave me some advice.
February 5, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for your review. We're pleased to hear that your visit to Kings Norton went smoothly and that Dean was so helpful and friendly throughout. It’s great to know he took the time to check the notification on your car and offer clear advice. He’ll be delighted with your feedback.
Kind regards,
Keith
Kings Norton Ford Motability Scheme
We got a car on Motability and we had it in a week staff and especially Bradley was very helpful and and understanding. I would recommend Kings norton Vertu Ford. They have gave me my freedom back after being House Bound waiting for operation Car was clean and I love it. It has everything I need to get me from A to B. Showroom was very good and comfortable
February 2, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good morning Paul. Thank you for your lovely review. We’re so pleased Bradley and the team were helpful and that you received your Motability car so quickly. It’s fantastic to hear your new car has given you back some freedom and has everything you need.
We really appreciate your recommendation of Kings Norton Vertu Ford, and we hope you enjoy every journey in your new car.
Kind regards,
Dean
Very helpful
Very helpful, took time to listen and understand what we wanted and helped find a solution
January 30, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for sharing such positive feedback. I’m really pleased to hear that you felt listened to and that the time taken to understand your needs led to a helpful solution. Your comments mean a great deal and are truly appreciated.
Kind regards,
Matthew
Brilliant service
Really pleasant experience l, came in on the Thursday to look around drove away Saturday with a new car! Wayne helped me throughout the process and was very professional! Thankyou very much :)
January 29, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good afternoon, Stacey .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Very friendly and accommodating
Very friendly and accommodating, Patrick was very informative and talked me through the process. Made the experience smooth and efficient
January 28, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good morning. Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the experience friendly and accommodating, and that Patrick was able to guide you through everything so clearly. It’s great to know he helped make the whole process smooth and efficient for you.
We truly appreciate your kind words and hope to welcome you back again in the future. Kind regards, Kerry
Excellent Sales Team
The Sales team (particularly Patrick Connelly) at Vertu Ford Kings Norton were excellent. From identifying the car we wanted, tracing the perfect match from their wide range of vehicle providers to delivering the car to their forecourt for us to view. The car was test driven, the paperwork completed without fuss and the car driven away the same day. Thank you also Michael and Karlo.
January 21, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Patrick and the team. We hope to see you again soon. Happy motoring, Dean
Thank you Carlo!
Carlo made the whole process streamlined, professional and friendly, thank you Carlo!
He didn't make me feel under pressure, he was very knowledgeable and courteous.
January 23, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you so much for your kind words! We are so happy to hear that Carlo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Customer service after purchase is…
Customer service after purchase is non-existent. They are quick to sell but disappear the moment something goes wrong. I would strongly advise anyone to think twice before buying from Bristol Street Motors kings Norton, if you expect any level of aftercare or professionalism. Very disappointing experience.
I have already spoken to the management, they did not want to help....
January 16, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. We can ensure that our management team is looking into this immediately for you and as a matter of priority we will be in touch. Kind regards, Matthew.
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