Made to feel very welcome by all personnel who we came in contact.All going the extra mile to guide us through the selling and buying process at Kings Norton Ford Vertu. Carlo showed us our purchase a... See more
Company replied
Location
Switch locationKings Norton Business Park, B30 3ES Birmingham, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's been a wonderful experience with Vertu @ Kings Norton. Many thanks to Yousuf, he has been absolutely amazing, from first enquiry to picking up the Geely. Great service.
Company replied
Our local Vertu Motors in Kings Norton looked after us very well indeed. They sourced us the car which met all our requirements at very short notice. Even though they were exceptionally busy over the... See more
Company replied
The Sales team (particularly Patrick Connelly) at Vertu Ford Kings Norton were excellent. From identifying the car we wanted, tracing the perfect match from their wide range of vehicle providers to de... See more
Company replied
Company details
About Vertu Motors - Geely Kings Norton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Kings Norton Business Park, B30 3ES, Birmingham, West Midlands, United Kingdom
- 0330 108 9000
4.4
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carlos was very professional in his…
Carlos was very professional in his manner and explain the full details of the car I was buying.
Also very helpful in carefully explaining all the aspects of the car as I hadn't driven an automatic before.
January 5, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Great service
Great service from Carlo at Kings Norton branch. He was very professional, friendly , and made it a good experience
December 31, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good afternoon, Thank you so much for your fantastic 5‑star review.
It’s wonderful to hear that Carlo provided such professional and friendly service, and that he helped make your experience at our Kings Norton branch a really positive one. He’ll be delighted to receive your feedback.
If there’s anything we can support you with in the future, we’re always here to help.
Thank you again for choosing us. Kind regards, Kerry
This is my 2nd vehicle in 6 months I've…
This is my 2nd vehicle in 6 months I've brought from Vertu Motors kingsNorton, no fault of the car just bad look on my part (accidents 1 stolen 1 non fault write off) both occasions the staff have listened to what was needed and budgets they give honest opinions based on yours needs and arent pushy with the sales. I dealt with a young girl that's now left unfortunately 1st time and 2nd time Carlos who was great, the sales manager was amazing getting me the best deals for my budget would highly recommend.
January 7, 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
We have been buying our cars from you…
We have been buying our cars from you for the past 10 years, and until now we have always been satisfied with the service we received. Unfortunately, this recent experience has been very disappointing.
Firstly, the dealer informed us that we needed to pay £20 for a full charge. However, during the test drive the car was already at 93%, and when we collected the car it was still the same. No one bothered to fully charge it before handing it over.
Secondly, I pointed out some scratches on the car, but the dealer told me it was normal for a used car. This is not the way we have been treated in the past, even when buying used vehicles from you.
More importantly, when I tried to drive the car for the first time, it wouldn’t start. After trying to figure out the issue myself, I reported it to the salesperson. I was then told the battery needed replacing. While the battery was replaced, it is concerning that the car was not properly checked before being sold.
Overall, this experience has been very disappointing and far below the standard of service we have known from you over the years.
Thank you for your attention.
---
If you’d like, I can also make it more formal, more firm, or help you prepare a follow-up message.
November 21, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1JW2411 Kind regards, Dean
Roy was amazing made everything so easy
Roy was amazing made everything so easy
November 18, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good afternoon Mrs Fisher. Thank you so much for your kind words! We are so happy to hear that Roy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Incredible service
I had my new Kuga for 4 weeks now and on receiving it ,it took me 4 weeks to get an appointment at Shirley site ,on the day of the appointment I was told that the issue may not be covered by the warranty and would be looking at a £200+ bill,After few harsh words I left and drove back to kings Norton dealership where I bought the car,I was greeted at the desk by Rebecca and explained my issue I asked to speak to someone where I could vent my frustration,I proceeded to explain to Sam the rudeness of the staff over at Solihull and how I was made to feel.With a few nods of his head and a quick reply to say not an issue and cannot see any issue with it not been under warranty.As it was as far as I was aware only a blown fuse.
I was promptly given an appointment for the Next couple of days.
The car was promptly repaired where it was only a blown fuse and not as Solihull had advised .
The team at kings Norton are a credit to the company from Rebbeca on reception to Sam and the mechanic that fixed the issue
November 18, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Dealing with saon was great so easy…
Dealing with saon was great so easy he’s very friendly and professional
November 14, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Carlo Landuzzi was excellent in his…
Carlo Landuzzi was excellent in his manner and patience with me.He took time to explain the various actions on the car console even showing me how to use Apple car play. He also talked me through the various purchase options available and the various additions that were available.
November 13, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you so much for your kind words! We are so happy to hear that Carlo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
The easiest way to describe my…
The easiest way to describe my experience with virtu, ehen buying my new car is "a super service" and very professional people dealing with me (especially Seon Kirk). All in all a great experience!
October 21, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good morning Frank. Thank you so much for your kind words! We are so happy to hear that Saon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Professional high level of knowledge…
Professional high level of knowledge and Patrick the salesman made me feel no stress
November 11, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you so much for your kind words! We are so happy to hear that Patrick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Saon gave a great handover of the Ford…
Saon gave a great handover of the Ford Capri - thanks.
October 17, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you so much for your kind words! We are so happy to hear that Saon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Smooth experience.
Had the best experience with my new car purchase from start to finish. Patrick Connelly was efficient from the off and was a real friendly guy. Thanks Patrick 10/10!
October 17, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you so much for your kind words! We are so happy to hear that Patrick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The sales team was friendly
The sales team was friendly, knowledgeable and very helpful. Nothing was too much for them, especially Patrick Connelly. Thank you once again.
October 15, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good morning Debbie. Thank you so much for your kind words! We are so happy to hear that Patrick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Reply from Vertu Motors - Geely Kings Norton
Thank you for taking your time to leave this great review! Kind regards, Selina
New car
Excellent customer service on Carlo part. The sale went smoothly. Couple of things needed sorting after I purchased the car but he came through and im happy. Manager Michael also very attentive
October 8, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good afternoon . Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Thank you to Georgia & Michael for your…
Thank you to Georgia & Michael for your help with choosing our new car, you made the whole process very easy, we came to you from a recommendation and wouldn’t hesitate to come back again and would definitely recommend you to others.
October 3, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Highly recommend
I would highly recommend the new sales team at Ford kings Norton. Just purchased a new Puma GenE and received excellent service and assistance especially from Ben and Brad.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good morning Moira. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Ben and Brad. We hope to see you again soon. Happy motoring, Dean
Excellent service all staff very…
Excellent service all staff very friendly and helpful especially Bradley and Ben
September 22, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Bought a BMW earlier this year
Bought a BMW earlier this year. Had a few problems electrically. Finally Bristol arranged for it to go back to BMW last Tues 02/09. Wanted to make sure they were aware of all problems but extremely rude women on reception not interested and sent us to self check in.
On the 04/09 we popped into BMW to ask for an update to be told that car was bought late and they had been trying to contact Bristol Street Kings Norton to discuss the repair but we're being put through to Head office and no one was ringing back.
We went in to Bristol Street in person and a lady Lauren did ring BMW whilst we were there.
Today the 10/09 we tried to get an update and like BMW were put through to Head office and told they would be in touch within 48 hours.
We have learnt a valuable lesson and will not be buying from Bristol Street again. Sales team are brilliant and keep their promises but Service department are useless and customer service non existent.
We called into the service department after I left this review and whilst I am not happy so far the same lady on reception was very helpful and understanding so I am hopeful that the. Car will be sorted and you are on the case. I will review again at the end of the process.
September 10, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for taking the time to share your feedback, and I am very sorry to hear about the experience you’ve had since purchasing your BMW. While I’m pleased to know that our Sales team left a positive impression, I fully appreciate your frustration with the difficulties you’ve faced regarding the service and communication. This is not the level of support we aim to provide, and I apologise sincerely for the inconvenience caused.
Your comments regarding the reception experience, delays in communication between ourselves and BMW, and the difficulty in obtaining updates have been taken very seriously. I will ensure that this is raised directly with the Service Management team so that we can address the gaps you’ve highlighted.
At present, we are waiting for information from BMW in order to submit your warranty claim for approval. I apologise for the delay this has caused and want to reassure you that we will be chasing this up today. As soon as we have the necessary details, we will move your claim forward and be in touch with you to provide a clear update.
Thank you again for your feedback – it is only by listening to our customers that we can improve. I hope we can restore your confidence in us.
Kind regards
David Cox
Branch Manager
Nice friendly service
Nice friendly service, clear understanding of documentation and car was well presented at pick up
Big shout for our sales guy Patrick.
August 29, 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good afternoon Mark. Thank you so much for your kind words! We are so happy to hear that Patrick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.