Vertu Motors - Honda Doncaster Reviews 

184
TrustScore 4.5 out of 5

4.7

Thorne Road, DN2 5DX Doncaster, South Yorkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

from start to finish my experience with Vertu has been nothing but excellent. from the get go I have never felt badgered or pushed into buying a car. Eddy was kind and listened to what i wanted and ha... See more

Company replied

Rated 5 out of 5 stars

From start to finish AJ was helpful with the whole choosing a new to us car experience. He explained everything brilliantly and was a pleasure to buy from him. We will be back and will definitely r... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from start to finish. All staff I dealt with were extremely helpful but especially AJ who made the process so easy. Would recommend Honda Doncaster to anyone. Very happy... See more

Company replied

Rated 5 out of 5 stars

This is the second new Honda Jazz Car I bought from Vertu Honda Doncaster. The same sales person on each occasion. A.J. Singh has conducted each sale in a friendly professional and knowledge manner... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Honda Doncaster

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Thorne Road, DN2 5DX, Doncaster, South Yorkshire, United Kingdom

  • 0344 659 9203

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(184)

12,926 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an excellent experience…



I had an excellent experience purchasing my car and I would especially like to highlight the outstanding service provided by Lukas.

From the very beginning, Lukas was extremely helpful and professional. He answered every query I had promptly and thoroughly. On the occasions where he didn’t immediately know the answer, he always took the time to find out and came back to me quickly with clear information. His communication and honesty throughout the process were greatly appreciated.

I travelled to Doncaster by train to collect the car, and Lukas went above and beyond by kindly picking me up on his way to work in his own car. This was not something he was obligated to do, but it made a huge difference and really demonstrated his commitment to providing great customer service.

The entire experience was smooth, professional, and very positive from start to finish. Lukas is a real asset to the company and I believe his efforts and dedication should certainly be recognised by management.

Thank you again for such a great experience.

April 16, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Dear Frankie,
Thank you very much for taking the time to share such a detailed and positive review. We’re delighted to hear that you had an excellent experience purchasing your car and that Lukas provided such outstanding service throughout.
Your comments about Lukas’s professionalism, clear communication, honesty, and willingness to go the extra mile are truly appreciated. It’s especially pleasing to hear how he supported you with prompt updates and even helped make your journey to Doncaster easier — a great example of exceptional customer care.
Feedback like yours really highlights the dedication of our team, and your kind words will certainly be shared with both Lukas and management. Thank you again for choosing Honda Doncaster, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza

Rated 5 out of 5 stars

Very helpful answered all questions we…

Very helpful answered all questions we had in greater detail and made us feel very comfortable will always be a customer there now

April 18, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Dear Ella,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the team very helpful, that your questions were answered in detail, and that you felt comfortable throughout your visit.
Creating a welcoming and supportive experience for our customers is very important to us, so it’s wonderful to know this made such a positive impression. Thank you for your kind comments and loyalty — we look forward to welcoming you back to Honda Doncaster in the future.
Kind regards,
Liza

Rated 5 out of 5 stars

Very professional approach

Very professional approach, explained everything well

April 14, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Michael
Thank you for your lovely feedback. We're really pleased to hear that you experienced a very professional approach and that everything was explained clearly throughout. Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Wonderful car buying experience

I recently bought a used BMW from Vertu Doncaster and what a great experience, from going to look at the car to the handover it was such a pleasurable experience, I dealt with Ajay who was outstanding in his no pressure approach and wonderful manner, the attention to detail in the preparation of the vehicle was superb and if I could give them 10 stars I would. Thank you to all the staff I'm loving the car.

March 30, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi John,
Thank you for taking the time to leave such an outstanding 5‑star review. We’re absolutely delighted to hear how pleased you are with your experience at Vertu Honda Doncaster.
It’s wonderful to know that Ajay looked after you so well, providing a no‑pressure, friendly and professional service throughout. He’ll be thrilled to read your kind words. We’re also really pleased that the preparation and presentation of your BMW exceeded your expectations — the team take great pride in ensuring every car leaves in superb condition.
Hearing that you’d happily give 10 stars if you could truly means a lot to the whole team. We’re thrilled that you’re loving your new car.
Thank you again for choosing Vertu Motors, and if there’s ever anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
Liza.

Rated 5 out of 5 stars

Bravo Vertu Honda Doncaster!

I can’t praise Vertu Honda Doncaster highly enough. Following a complicated process Shaun went above and beyond to secure our beautiful car. The professionalism of everyone involved was second to none with a very smooth journey through all the complex admin.
10/10 thank you !!

March 21, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you for taking the time to leave such a fantastic review. We’re thrilled to hear that your experience with Vertu Honda Doncaster was so positive. Shaun will be delighted to know that his hard work and dedication helped guide you through what was a complicated process, ensuring you drove away in your beautiful new car.
It’s also wonderful to hear that the whole team demonstrated such professionalism and made the complex admin feel smooth and straightforward. Your 10/10 means a great deal to everyone involved.
Thank you again for your kind words and for choosing us — we hope you enjoy every moment with your new car.
Kind regards,
Keith

Rated 5 out of 5 stars

Kolby was extremely helpful and…

Kolby was extremely helpful and knowledgeable about the vehicle, without being pushy, which made it very easy to purchase the car.

March 24, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you for taking the time to share your feedback. We're delighted to hear that Kolby was able to support you so well during your visit. His helpful, knowledgeable, and no‑pressure approach is exactly what we aim to provide, and it’s great to know this made your car‑buying experience so straightforward.
We truly appreciate your custom and hope you enjoy your new vehicle. If there’s anything more we can do, we’re always here to help.
Kind regards,
Keith

Rated 5 out of 5 stars

An enjoyable experience…

Lovely person and approach to selling and doing business

March 23, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Good afternoon,

Thank you for sharing your feedback. It’s great to hear that you found the experience positive, with such a lovely approach to both selling and doing business. We really appreciate you taking the time to leave your comments.

Kind regards,
Dean

Rated 5 out of 5 stars

Thank you Charlie

Had a great experience buying my new e:Ny1.
Charlie was very friendly and obliging and made the experience very special.

Thank you very much

March 24, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Good morning Jackie,

Thank you for your lovely review. I’m really pleased to hear you had such a great experience buying your new e:Ny1. It’s wonderful that Charlie made the process feel friendly, obliging and genuinely special — that’s exactly how it should feel when collecting a new car.

Enjoy every moment in your e:Ny1, and thank you once again.

Kind regards,
Dean

Rated 5 out of 5 stars

Professionalism

Professional and cheerful from start to handover, put at ease and well informed

March 23, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Very welcoming and good at…

Very welcoming and good at communicating.
Everything went smoothly from start to finish 👌🏽

March 21, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Mamzy,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you felt welcomed and well‑communicated with throughout your experience at Honda Doncaster. It’s great to know everything went smoothly from start to finish — that’s exactly the kind of service we aim to deliver. 👌🏽
We really appreciate you taking the time to leave your feedback, and we’re so pleased you had such a positive experience.
Kind regards,
Liza.

Rated 5 out of 5 stars

This is my 5th Car bought from Vertu in…

This is my 5th Car bought from Vertu in Doncaster, it's always been comfortable and relaxing looking for cars without the hassle of a sales person bugging you until you ask, and then they are friendly and professional in their roll.

March 21, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Peter,
Thank you for the brilliant 5‑star review. It’s fantastic to hear this is your fifth car from Vertu Honda Doncaster — that loyalty means a great deal. Knowing you can browse comfortably without any pressure, and then get friendly, professional support the moment you need it, is exactly the experience the team aims to deliver.
They’ll be delighted to know they’ve consistently made the process relaxed and enjoyable for you.
Kind regards,
Kerry

Rated 5 out of 5 stars

Thank you for your thoughtful and…

Thank you for your thoughtful and attentive service whilst going through the process of purchasing my Honda jazz

March 16, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Good afternoon M Fairbairn,

Thank you for your kind words. I’m really pleased to hear you felt well looked after throughout your Honda Jazz purchase. It’s great to know the service felt thoughtful and attentive from start to finish.

If you need anything going forward, I’m always here to help.

Kind regards,
Dean

Rated 5 out of 5 stars

Good service and very good polite and…

Good service and very good polite and knowledgeable salesman Shaun made us feel relaxed and comfortable all throughout our experience nothing to much trouble for him would highly recommend

March 17, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi there,
Thank you for your lovely feedback. We're really pleased to hear you received good service and that Shaun was so polite, knowledgeable, and made you feel relaxed and comfortable throughout your visit. It’s wonderful to know nothing was too much trouble for him. We truly appreciate your high recommendation.
Kind regards
Dawn

Rated 5 out of 5 stars

Buying a Honda jazz from Vertu Doncaster

Made a series of visits to enquire about the car, take a test drive, order the car (Honda Jazz E:HEV), sort out the finance and collect the car. The salesman was called Joe. He was pleasant, polite, (not pushy unlike some salesmen I met in other non-Honda showrooms) and very competent answering all my questions and very helpful taking me through all the paperwork. Car was well prepared for when I drove it away on the 13th March. Overall a good experience.

March 13, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you, Gerald, for taking the time to leave such a detailed and thoughtful 5‑star review.
We’re delighted to hear that your experience at Honda Doncaster was consistently positive across your multiple visits. It’s wonderful to know that Joe provided pleasant, polite, and non‑pushy service while supporting you through each stage — from enquiries and test drives to finance and collection. His competence in answering your questions and guiding you through the paperwork clearly made a strong impression.
We’re also pleased that your new Honda Jazz e:HEV was well-prepared and ready for you to enjoy on collection day. It’s fantastic to hear that the overall experience met your expectations.
If there’s anything more we can assist you with as you get to know your new car, please don’t hesitate to get in touch.
Kind regards,
Liza

Rated 5 out of 5 stars

Would highly recommend

I have bought many cars over the years from dealerships and I can say with confidence that the service I received from Eddy was by far the best ever!

Eddy was knowledgable and attentive with everything explained in detail with no hard sell by the benefits explained to me. The three months comprehensive warranty provides piece of mind and also the 14 day money back guarantee!

Eddy even collected me from the train station and I would say is a great asset to your company- knowledgable and professional but importantly personable.

March 13, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Mr. Caderamanpulle,
Thank you for your exceptional 5‑star review. We’re absolutely delighted to hear that the service you received from Eddy was the best you’ve experienced in all your years of purchasing cars. Your feedback truly means a great deal to us.
It’s wonderful to know that Eddy’s knowledge, attention to detail, and clear explanations made the process smooth and transparent, without any pressure. We’re pleased that the three‑month comprehensive warranty and 14‑day money‑back guarantee provided additional peace of mind. Eddy collecting you from the train station is just one example of the personable and customer‑focused service he prides himself on, and we couldn’t agree more that he is a real asset to our team.
Thank you for taking the time to share your experience so thoughtfully. We hope you enjoy every moment with your new car.
Kind regards,
Liza

Rated 5 out of 5 stars

Highly recommend

We cant recommend Honda Doncaster highly enough. We were very impressed with the professional service. We dealt with Charlie who was super helpful with no pressure. Sorted every aspect with the purchase of our Honda vehicle.

March 11, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Good afternoon,

Thank you for sharing your feedback. It’s great to hear how impressed you were with the professional service at Honda Doncaster. I’m really pleased Charlie looked after you so well — being super helpful, pressure‑free, and making sure every aspect of your Honda purchase was taken care of smoothly.

Your recommendation means a lot, and I’m glad the whole experience was such a positive one.

If there’s ever anything more we can help with, we’re always here.

Kind regards,
Dean

Rated 5 out of 5 stars

Highly recommended

Excellent showroom, excellent enthusiastic but not pushy staff and above all a very friendly knowledgeable salesman…Mr Adil

March 10, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Good afternoon James,

Thank you for your review. I’m really pleased to hear you had such a positive experience in the showroom. It’s great to know the team were enthusiastic without being pushy, and that Adil’s friendly and knowledgeable approach made such a strong impression.

We really appreciate your kind feedback.

Kind regards,
Dean

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful, walked me through all the steps as I am NOT very happy using the internet to conduct business.
Dealt with Ajay many times always a pleasure dealing with him.

March 10, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Good afternoon Phillip,

Thank you for taking the time to leave your review. I’m really pleased to hear you received excellent service and felt fully supported through each step, especially as conducting business online isn’t something you’re comfortable with. It’s great to know the team guided you clearly throughout.

I’m also delighted to hear Ajay has consistently been a pleasure to deal with — he’ll really appreciate your kind words.

If there’s ever anything more we can do to help, we’re always here for you.

Kind regards,
Dean

Rated 5 out of 5 stars

Ajay was amazing

Ajay was amazing, very professional and a pleasure to deal with unlike some Motability specialists we have dealt with in the past. Kept us up to date with everything and dealt with us in a courteous and friendly manner.

March 6, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you for your fantastic feedback. We're delighted to hear that Vijay provided such professional, friendly, and courteous service throughout your Motability experience. It’s great to know he kept you fully updated and was a pleasure to deal with, especially given past experiences elsewhere.
We’ll be sure to pass on your kind words — he’ll really appreciate them.
Kind regards,
Matthew

Rated 5 out of 5 stars

Nice quick and easy

Nice quick and easy, made me feel welcome and helped me get everything sorted. would happily use again. Staff that dealt with me was very helpful!

March 5, 2026
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Ashley,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear that your experience at Honda Doncaster was quick, easy, and welcoming. It’s great to know the team helped you get everything sorted and that you felt well supported throughout. We truly appreciate your kind words and are delighted to hear you’d happily use us again.
Kind regards,
Liza

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look