from start to finish my experience with Vertu has been nothing but excellent. from the get go I have never felt badgered or pushed into buying a car. Eddy was kind and listened to what i wanted and ha... See more
Company replied
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from start to finish my experience with Vertu has been nothing but excellent. from the get go I have never felt badgered or pushed into buying a car. Eddy was kind and listened to what i wanted and ha... See more
Company replied
From start to finish AJ was helpful with the whole choosing a new to us car experience. He explained everything brilliantly and was a pleasure to buy from him. We will be back and will definitely r... See more
Company replied
Excellent customer service from start to finish. All staff I dealt with were extremely helpful but especially AJ who made the process so easy. Would recommend Honda Doncaster to anyone. Very happy... See more
Company replied
This is the second new Honda Jazz Car I bought from Vertu Honda Doncaster. The same sales person on each occasion. A.J. Singh has conducted each sale in a friendly professional and knowledge manner... See more
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Thorne Road, DN2 5DX, Doncaster, South Yorkshire, United Kingdom
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I had an excellent experience purchasing my car and I would especially like to highlight the outstanding service provided by Lukas.
From the very beginning, Lukas was extremely helpful and professional. He answered every query I had promptly and thoroughly. On the occasions where he didn’t immediately know the answer, he always took the time to find out and came back to me quickly with clear information. His communication and honesty throughout the process were greatly appreciated.
I travelled to Doncaster by train to collect the car, and Lukas went above and beyond by kindly picking me up on his way to work in his own car. This was not something he was obligated to do, but it made a huge difference and really demonstrated his commitment to providing great customer service.
The entire experience was smooth, professional, and very positive from start to finish. Lukas is a real asset to the company and I believe his efforts and dedication should certainly be recognised by management.
Thank you again for such a great experience.

Reply from Vertu Motors - Honda Doncaster
Very helpful answered all questions we had in greater detail and made us feel very comfortable will always be a customer there now

Reply from Vertu Motors - Honda Doncaster
Very professional approach, explained everything well

Reply from Vertu Motors - Honda Doncaster
I recently bought a used BMW from Vertu Doncaster and what a great experience, from going to look at the car to the handover it was such a pleasurable experience, I dealt with Ajay who was outstanding in his no pressure approach and wonderful manner, the attention to detail in the preparation of the vehicle was superb and if I could give them 10 stars I would. Thank you to all the staff I'm loving the car.

Reply from Vertu Motors - Honda Doncaster
I can’t praise Vertu Honda Doncaster highly enough. Following a complicated process Shaun went above and beyond to secure our beautiful car. The professionalism of everyone involved was second to none with a very smooth journey through all the complex admin.
10/10 thank you !!

Reply from Vertu Motors - Honda Doncaster
Kolby was extremely helpful and knowledgeable about the vehicle, without being pushy, which made it very easy to purchase the car.

Reply from Vertu Motors - Honda Doncaster
Lovely person and approach to selling and doing business

Reply from Vertu Motors - Honda Doncaster
Had a great experience buying my new e:Ny1.
Charlie was very friendly and obliging and made the experience very special.
Thank you very much

Reply from Vertu Motors - Honda Doncaster
Professional and cheerful from start to handover, put at ease and well informed

Reply from Vertu Motors - Honda Doncaster
Very welcoming and good at communicating.
Everything went smoothly from start to finish 👌🏽

Reply from Vertu Motors - Honda Doncaster
This is my 5th Car bought from Vertu in Doncaster, it's always been comfortable and relaxing looking for cars without the hassle of a sales person bugging you until you ask, and then they are friendly and professional in their roll.

Reply from Vertu Motors - Honda Doncaster
Thank you for your thoughtful and attentive service whilst going through the process of purchasing my Honda jazz

Reply from Vertu Motors - Honda Doncaster
Good service and very good polite and knowledgeable salesman Shaun made us feel relaxed and comfortable all throughout our experience nothing to much trouble for him would highly recommend

Reply from Vertu Motors - Honda Doncaster
Made a series of visits to enquire about the car, take a test drive, order the car (Honda Jazz E:HEV), sort out the finance and collect the car. The salesman was called Joe. He was pleasant, polite, (not pushy unlike some salesmen I met in other non-Honda showrooms) and very competent answering all my questions and very helpful taking me through all the paperwork. Car was well prepared for when I drove it away on the 13th March. Overall a good experience.

Reply from Vertu Motors - Honda Doncaster
I have bought many cars over the years from dealerships and I can say with confidence that the service I received from Eddy was by far the best ever!
Eddy was knowledgable and attentive with everything explained in detail with no hard sell by the benefits explained to me. The three months comprehensive warranty provides piece of mind and also the 14 day money back guarantee!
Eddy even collected me from the train station and I would say is a great asset to your company- knowledgable and professional but importantly personable.

Reply from Vertu Motors - Honda Doncaster
We cant recommend Honda Doncaster highly enough. We were very impressed with the professional service. We dealt with Charlie who was super helpful with no pressure. Sorted every aspect with the purchase of our Honda vehicle.

Reply from Vertu Motors - Honda Doncaster
Excellent showroom, excellent enthusiastic but not pushy staff and above all a very friendly knowledgeable salesman…Mr Adil

Reply from Vertu Motors - Honda Doncaster
Excellent service, very helpful, walked me through all the steps as I am NOT very happy using the internet to conduct business.
Dealt with Ajay many times always a pleasure dealing with him.

Reply from Vertu Motors - Honda Doncaster
Ajay was amazing, very professional and a pleasure to deal with unlike some Motability specialists we have dealt with in the past. Kept us up to date with everything and dealt with us in a courteous and friendly manner.

Reply from Vertu Motors - Honda Doncaster
Nice quick and easy, made me feel welcome and helped me get everything sorted. would happily use again. Staff that dealt with me was very helpful!

Reply from Vertu Motors - Honda Doncaster
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