Vertu Motors - Honda Doncaster Reviews 

184
TrustScore 4.5 out of 5

4.7

Thorne Road, DN2 5DX Doncaster, South Yorkshire, GB


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Rated 5 out of 5 stars

from start to finish my experience with Vertu has been nothing but excellent. from the get go I have never felt badgered or pushed into buying a car. Eddy was kind and listened to what i wanted and ha... See more

Company replied

Rated 5 out of 5 stars

From start to finish AJ was helpful with the whole choosing a new to us car experience. He explained everything brilliantly and was a pleasure to buy from him. We will be back and will definitely r... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from start to finish. All staff I dealt with were extremely helpful but especially AJ who made the process so easy. Would recommend Honda Doncaster to anyone. Very happy... See more

Company replied

Rated 5 out of 5 stars

This is the second new Honda Jazz Car I bought from Vertu Honda Doncaster. The same sales person on each occasion. A.J. Singh has conducted each sale in a friendly professional and knowledge manner... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Honda Doncaster

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Thorne Road, DN2 5DX, Doncaster, South Yorkshire, United Kingdom

  • 0344 659 9203

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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Replied to 96% of negative reviews

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4.7

All reviews

(184)

12,926 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and helpful

Professional and helpful
Made the process easy and met my requirements

September 1, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Used car purchase

Great customer service bought the vehicle over the phone on a bank holiday on Monday delivered to my home in Newcastle on the Wednesday

August 25, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Today i picked up my Honda Jazz 💞what a…

Today i picked up my Honda Jazz 💞what a seamless experience, Shaun Singh was diligent kind and helpful to a fault,having just lost my husband it was an overwhelming thought to change my car, But Shauns help made it fabulous Thank you so much

August 12, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you so much for your kind words! We are so happy to hear that Shaun was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

Thank you for looking after us without…

Thank you for looking after us without an appointment. We are very grateful. Absolute 5 star service even though l booked it for July. Thanks again
Z&A Stikkel

June 24, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Zoltan. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Sean who handled my purchase was very courteous and helpful very…

Sean who handled my purchase was very courteous and helpful. They found me the exact used car we wanted and gave me a generous price for my car. They delivered it from the Stoke Vertu Honda to the Doncaster site and ready for pickup 6 days later. I purchased the 3 year warranty as it seemed a decent price.

May 16, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you so much for your kind words! We are so happy to hear that Sean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

Perfect and quick service

Perfect and quick service from Ajay

May 10, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellent

Excellent, I would definitely recommend honda Doncaster in helping us choose our car , Shaun is brilliant couldn't have done it without you. thankyou so much

April 15, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Susan, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

We have just purchased our 3rd car from…

We have just purchased our 3rd car from Honda in Doncaster we were very pleased to have Shaun Singh once again to deal with our requirements as we have dealt with him on past occasions. We did not expect to buy a car on that visit but Shaun showed us the perfect car and we could not miss it so agreed a sale immediately. We have always felt safe dealing with Shaun and he has always been extremely helpful and very courteous. He is a valuable asset to the Honda Sales Team. Our sale went through within a day and Shaun dealt with it with his usual professional and helpful manner. We are very pleased with our Honda Jazz and will always return to Honda in Doncaster.

March 17, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Trish, Thank you so much for your kind words! We are so happy to hear that Shaun was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

Just bought a car from here was dealt…

Just bought a car from here was dealt with by Ajay who made everything so stress free and easy, everything was so quick from ordering car to delivery. I would definitely recommend getting a car from the dealership and would highly recommend Ajay as he is so helpful and friendly

March 4, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Jamie, Thank you so much for your kind words! We are so happy to hear that Ajay was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

This is the second time I brought a car…

This is the second time I brought a car honda. Ajay been fantastic with me and my dad i definitely recommend coming here a buying a car and they have a fantastic team working here very polite and caring.

March 4, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Good afternoon, Matthew. Thank you so much for your kind words! We are so happy to hear that Ajay was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

I bought my Car from Doncaster Honda

I bought my Car from Doncaster Honda, lead by chief executive officer Ajay Singh.
I am happy, excellent service.

February 13, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you for your positive review regarding the service you received from Ajay at Honda Doncaster. Your comments are appreciated.

Rated 5 out of 5 stars

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Ajay for looking after so well.
He was so helpful and we really felt he wanted to do his best for us, he made buying our little Jazz so enjoyable.
This is the second car we have bought from him and will definitely return.

January 28, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you so much for your kind words! We are so happy to hear that Ajay was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Brought our second car from Honda…

Brought our second car from Honda Doncaster today with Sean, fantastic costumer service from start to finish! Fantastic deal and very happy with our second purchase!

January 6, 2025
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Emily, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

New car

Just bought my new wheels from Honda at Doncaster, I have been so looked after by Sean throught the sale, he went above and beyond to make sure I got the car that was correct for me, the team are welcoming and friendly, really happy, and I don't think I will go anywhere else from now on. I'm so happy with my new car.

November 6, 2024
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Good morning Lisa. Thank you so much for your kind words! We are so happy to hear that Sean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Happy car buyer…

From start to the conclusion of my car purchase everything went smoothly.
The car was presented great and the sales staff very excellent 👍

October 30, 2024
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you for taking your time to leave this great review! Kind regards Dawn

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! Right from my first enquiry, Shaun was super helpful, honest and attentive to my every need. Ive bought the most amazing car and was really looked after. I’ll be back again in the future.

October 31, 2024
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you so much for your kind words! We are so happy to hear that Shaun was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Purchased a pre owned Honda Jazz

Purchased a pre owned Honda Jazz. Our sales representative was Ajay Singh and he was superb to deal with. The car was like new and the sales process was smooth and well managed. Ajay made sure all stages were well explained and guided. Very happy highly recommended.

October 25, 2024
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you so much for your kind words! We are so happy to hear that Ajay was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

Just picked up my 5th Honda from vertu…

Just picked up my 5th Honda from vertu Doncaster and once again I was looked after every step of the way by Eddy who as always was first class.
I have no doubt that Honda number 6 is on the horizon in the future.

October 19, 2024
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Thank you so much for your kind words! We are so happy to hear that Eddy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 1 out of 5 stars

Misleading and dishonest warranty not worth the paper it is written on.

I bought a vehicle from Vertu Doncaster in October 2023.The vehicle came with a one year vehicle mechanical warranty and a three year wheels and tyres warranty. One week after purchasing the vehicle it developed an intermittent misfire. After numerous conversations with the salesman and Service Manager I was told to take the vehicle to various garages within the Bristol Street Motors group to fix the fault under the warranty. After 8 months, three seperate garage visits ,360 miles travelled, three days off work and no car it was diagnosed as a faulty Turbo.Vertu warranty was contacted by Vertu in Bolton who after 2x visits finally managed to diagnose the problem only to advise me that I was not covered.After reading the warranty Booklet/paperwork thoroughly it was clear that the vehicle was indeed covered. I contacted the warranty company (same company
Vertu) who told me that I had been given the wrong warranty booklet at point of sale and they would not cover the £1900 repair. I contacted the salesman and complained that I had been sold a £15,000 vehicle with a turbo that needed replacing and the warranty that I had been given did not cover me and some how i had been given the wrong warranty booklet??? Mis-sold or something dishonest ? .The Service Manager said he could not do anything and basically I have been left with a £19,000 (finance)vehicle I cannot drive.I have contacted the Motor Ombudsman and I would warn anybody thinking of buying a car from this group DONT!!!!!

Still waiting for ANY response Keith!!!! Generic answer to all bad reviews says all you need to know.

August 9, 2024
Unprompted review
Vertu Motors  - Honda Doncaster logo

Reply from Vertu Motors - Honda Doncaster

Hi Kenny, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith

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