Vertu Motors - Honda Doncaster Reviews 

Was able to get a Q2 from Shaun for my mum, honestly amazing customer service, knowledgeable sales people,not pushy and quick and smooth processes. From seeing it on the site to putting a deposit down, car was immediately removed from the site, was able to pick it up with no delays and would highly recommend getting any future cars from here. Whilst I wasn't getting a Honda, they had a wide range of other cars so always worth checking their stock.

Again absolutely fantastic experience at Vertu Honda Doncaster and specially Ajay, he was professional and friendly taking me through the process and expanding the new car. thank you all once again.
David Wallis

Efficient and patients. Took time to ensure that I fully understood everything. I particularly appreciated Mo’s relaxed and cheerful demeaned. I would also say that all the staff I subsequently had dealings with were equally helpful and professional

Fraudulent salesperson Adil Eddy and General Manager Lee upton backing wrong doing.

I went to Honda dealer in Doncaster. I left £99 deposit after viewing the vehicle VW Touran WL67EKF. I was dealt by Salesperson Adil Eddy who took my details and deposit from me and gave me receipt. I said to the sales person I will come back later with my wife and kids to view and test drive the vehicle. After 2 hours later I got phone call from Adil Eddy stating that the vehicle has failed its preparation and black smoking is emitting from the exhaust and needs a new turbo part which will cost them £1800 from VW so it's not worth it and we have to auction the vehicle so we will withdraw the vehicle from sale.

Later the same day I found out Adil Eddy sold the same vehicle to other customer and totally lied to me. The vehicle already gone through preparation and multi checks. So Adil Eddy did criminal activity by deliberately lying to me and giving me false informations about the vehicle and committig fraud

I have evidence what he said to me over the phone and a video which he asking me to bring the driving licence and once you happy the vehicle is ready to go.

I have raised my complain to Head office and spoke to Rosie who apologised and stated this should not have happened and also spoke to Sales Manager Stewart of Honda Doncaster who stated that I was right and investigation is taking place against the sales person

The Salesperson Adil Eddy did Sackable offence and hope Vertu get rid of him as he is giving Vertu a bad name and in the meantime he should be suspended and not hire this fraudulent sales person in the future.

I hope i should be compensated for the loss and all those false information and lied I received. I feel upset, angry and stressed the way I was treated and lost out on a vehicle which i initially left a deposit and was mine.
Shame on this sales person Adil Eddy a liar, a betrayer and fraudulent.

I will update once I received further updates from Vertu customer service and management team. Received response from Lee Upton General manager recently and he is just apologising via email thats it and using this as a technique to put my complaint under the carpet and deliberately ignoring me and would not speak to me on phone and backing up the wrong doings. Very corrupted staff. I'm taking legal action now. Also will be contacting CEO and Director of the company.

bought a car today from vertu honda doncaster it was a five star srevice .
joe the saleman was excellent , a polite , helpful young man. great at his job and made me feel very comfortable.
also a big thanks to lee , for his help.
they are a great asset for the company

Upon arriving at vertu Honda my wife and I were welcomed with a nice greeting sign at the front door and then welcomed by ajay ,from the very start ajay looked after us both and made the buyer process very easy also found the right car for me which I am very pleased with I traveled from my home in East Yorkshire because I fully trust vertu and ajay to look after me as he did before when I bought my last car from them 4 years ago,thanks very much ajay and I look forward to doing my business with you and vertu again in the future
Regards graham

Eddy was very helpful throughout the process.

I have very good experience with purchase of new Toyota CHR .It was nice surprise for me that I could get new CHR with the same payment as my old one

Today was my second car purchase from Vertu Honda in Doncaster and although I didn't think it would be possible, it was even better than the first time. My sales advisor AJay Singh was simply exceptional from the start of the process until I drove away in my new CR-V. The attention to every last little detail made me feel really special and valued. The Service Desk staff are always excellent and extremely helpful and the strong team ethic at this showroom, from vehicle technicians to management is always prevalent when I visit. Every team member is happy and willing to help in any way possible, no matter their job title or job description, which is so refreshing in the workplace of today!!
The knowledgeable staff members are always available for any questions or queries and it's never less than a pleasure when I visit Vertu Honda, Doncaster.

Excellent service from the start to the end .. Eddie was both polite and professional, nothing was too much trouble ..

We went to Vertu Motors at Honda Doncaster on the 23rd of September and we spoke to Shaun, we knew which car we wanted to look at and there was no "we have this or that model in" our choice was respected.

At the point of sale it was all polite and everything explained clear with nothing forced, we also got a great trade in offer without any issues.

We picked the car up today and are extremely happy.

We have been going to vertu honda Doncaster for the last 10 years. We have always been treated with the utmost courtesy and professionalism. They go above and beyond to help get the correct deal that suits the individual customers.

The Vertu Motors Doncaster team and in particular Ajay were just great. They explained all the best deals and finance options. Talked us through the sales process with care.
We bought a new Honda HR-V in sunlight white pearl and collected it today. We are delighted.

As always very good

The team were very friendly and helpful throughout the whole experience. The salesman dealing with the purchase of my new HR-v answered all my questions and I felt he was very honest and trustworthy which was why I bought the car I did.

Another of many brand new cars purchased from this dealership.
Excellent service from experienced salesman with no pressure at any time.
With vast experience in purchasing new cars I thoroughly recommend Vertu Honda Doncaster for your next
new or used car.

I had a fantastic buying experience at Vertu Honda Doncaster from start to finish. Shaun who dealt with my purchase was very professional and had my best interests when purchasing the car. The rest of the team were excellent and very helpful. I am a happy customer and would highly recommend Vertu Honda Doncaster to anyone.

Bought new model Civic after conversation with Eddy, great guy to deal with and always goes above and beyond.

After having some car trouble I was left without a car, I saw one I liked at Honda Doncaster so rang to arrange a test drive. Arrived half an hour later with the car out ready. Ajay couldn’t have been more helpful he accompanied me on the drive talked through the car and options. Ajay had the car prepped and ready for me to drive away the same day which was a big ask but I was so grateful for! Also arranged for my old car to be auctioned and sorted my private reg swap. Thanks for all your help with getting me back on the road so quickly!

As ever the experience of visiting vertu honda at Doncaster and choosing a new Honda model is faultless. The sales team especially A J SING are extremely polite and knowledgeable.However the new format of purchasing the vehicle directly from Honda proved extremely problematical. Considering Honda’s loyal customer base which I would assume like ourselves are 50+ in our case nearing 70 it took the gloss of purchasing a superbly engineered product. Thankyou Anne & Paul Milner.