Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectf... See more
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A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable... See more
Company replied
Great experience with her staff, David, who provides me the clear explanation whilst I'm a new driver and the first time of buying my car. The whole process is easy without hassle. The car price inclu... See more
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Stephen Gosling helped to make the entire process simple. Excellent communication, lucid explanations and keeping me fully informed of timescales etc. I couldn’t recommend him highly enough.
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Company details
About Vertu Motors - Honda Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
- 0344 659 9218
4.9
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent communication and service
Stephen Gosling helped to make the entire process simple. Excellent communication, lucid explanations and keeping me fully informed of timescales etc. I couldn’t recommend him highly enough.
August 19, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon Julie,
Thank you for your wonderful feedback, it’s fantastic to hear Stephen made the entire process so simple and straightforward for you. We’re delighted his excellent communication, clear explanations and regular updates helped keep you fully informed every step of the way. We really appreciate your recommendation and your kind words about the service you received.
Kind regards,
Dean
Very nice, helpful people.
Very nice, knowledgable staff and able to look at a few cars before narrowing it down to the one we wanted to test drive. No pressure, just help to find the right one.
August 7, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi there,
Thank you for your fantastic 5-star review!
We’re delighted to hear you found the team knowledgeable, helpful and easy to deal with. It’s great to know you were given the time and support to explore different options and find the right car, all in a relaxed, no-pressure environment.
We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
Kerry
Great little car at a good price
I saw a car which I thought was a good deal and contacted Vertu motors. Andrea contacted me and was a great sales representative from start to finish.
July 29, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you so much for your kind words! We are so happy to hear that Andrea was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Informative / Friendly
July 24, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon Steven,
Thank you for your feedback, it’s great to hear you found the service both informative and friendly.
Kind regards,
Dean
Hi the person I delt with Martin was…
Hi the person I delt with Martin was very helpful with me very straight forward made everything so smooth no complications at all he explained everything to me about the car bought made me feel welcome also David that works there whent that extra mile for me with the car also I was very impressed with everything from them .
July 24, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your kind feedback. We're delighted to hear that Martin made the process smooth and straightforward, taking the time to explain everything clearly and make you feel welcome. It's also great to know that David went the extra mile to help. We're pleased you were so impressed with the service you received.
Many thanks,
Chloe
Gary was professional from start to…
Gary was professional from start to finish regarding the sale of the car his pleasant and friendly manner made me feel at ease,The manager also gave me constructive information.The only thing that I couldn't give a 100% was when I got home and looked right inside the vehicle the cleanliness was poor I've spend 7hrs putting this right
July 15, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi George,
Thank you for your review. We're delighted to hear that Gary provided professional service from start to finish and that his friendly and pleasant manner helped put you at ease throughout the purchase. It's also great to know that the manager provided helpful and constructive information during your visit.
We are, however, sorry to learn that the vehicle's cleanliness did not meet your expectations on collection. We understand your disappointment, especially after spending considerable time putting this right yourself. Your feedback is appreciated and will be shared with the team to help improve our preparation standards going forward.
Kind regards,
Danielle
Customer Experience
The staff, be it reception, sales or service, were all welcoming, personable and professional.
From our initial enquiry with Craig to test drives and purchasing a car with Stephen the whole experience was excellent.
They were knowledgeable and readily able to answer any questions and explained with clarity all procedures to be followed and support available.
July 9, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi M Ranson,
Thank you for your wonderful feedback. We're delighted to hear that every member of the team, from reception through to sales and service, made you feel welcome and provided a professional experience.
It's great to know that Craig and Stephen were able to support you throughout your journey, from your initial enquiry and test drives through to the purchase of your car. We're pleased their knowledge, clear explanations and support helped make the process such a positive one.
Kind regards,
Danielle
My experience of buying my new car was…
My experience of buying my new car was superb, I just said what I was looking for and they found be the best deal with no pressure put on me. The staff were very friendly and helpful, I will definitely recommend them to anyone, one of the best experiences of buying a car.
July 6, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Keith,
Thank you for your wonderful feedback.
It's fantastic to hear that your experience of buying your new car was superb. We're pleased the team took the time to understand exactly what you were looking for, found you the best deal, and made the whole process relaxed and pressure free.
Thank you for your recommendation, and we hope you enjoy your new car.
Kind regards,
Danielle
Excellent personalised service
Excellent personalised service. Great staff who are always friendly and happy to help. Highly recommend. I have bought many cars from Durham Vertu Honda
July 6, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Joanne,
Thank you for your wonderful feedback.
It's great to hear you've received excellent personalised service from the team at Honda Durham. We're delighted that you've continued to return to us over the years and that the team have always been friendly, helpful and supportive.
We really appreciate your recommendation.
Kind regards,
Danielle
Great service
Great service, exceptional customer care, The sales experience was very, very good, handover was excellent.
However the actual online central Honda purchase system was an absolute nightmare for customers and sales staff!!!
June 30, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Pat,
Thank you for your feedback.
It's great to hear you received exceptional customer care and that both the sales experience and handover were excellent.
Kind regards,
Danielle
Purchase of new Honda Jazz
We had excellent service right from the start and all the way through the process.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning,
Thank you for your kind feedback, it’s great to hear you received excellent service from the very beginning and throughout the whole process. We're delighted everything met your expectations and that you had such a positive experience.
Kind regards,
Dean
Refreshing change ⭐️⭐️⭐️⭐️⭐️
As a guy who changes his car every couple of years I have dealt with a lot of dealers with 90% of them not doing what they say they will do and have to fight to get them to rectify any issues
But I am happy to say Vertu has done everything and more which was agreed without any issues so it’s been a pleasure to purchase from a customer focused company it made a refreshing change so I would certainly them
June 26, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Selina
Second car in the last 2-years and…
Second car in the last 2-years and happy with sales and service teams. Andrea and Martin retrospectively are professional and friendly at the same time.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your continued loyalty and for choosing us again. We’re delighted to hear that you’re happy with both our sales and service teams, and that Andrea and Martin provided a professional and friendly experience.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Matthew
Excellent Service
I was looking to upgrade my Honda and I had seen a Honda that I liked but as I inquired about the car it was reserved luckily I was speaking to Andrea at Honda virtu in Durham she said that I will do my best to find you another and she did the car was a demonstrator and became available the only problem is that I live in Surrey and was probably 300 miles away but that was not a problem as a deal was done after speaking with Andrea and Manny I purchased the car and a very nice chap Imran delivered the car and collected my car as a Px.I would like to thank all the team for a great service from start to finish I would highly recommend The team if you are looking to buy a car from them 5 stars all round.
Thank You.
Mark.
June 26, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your fantastic feedback, Mark. We’re delighted to hear that Andrea went above and beyond to find you the right car, and that the whole team—including Manny and Imran—made the process smooth despite the distance.
It’s great to know everything was handled seamlessly from enquiry through to delivery, and we truly appreciate your recommendation.
Kind regards,
Matthew
My 1st Honda Vcl - great buying experience.
Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectful, courteous salesman (Stephen) - great product knowledge. Friendly staff on site, parking no problem and great aftercare support. A very professional service. Very satisfied with the whole experience and of course, my new (used) car.
June 22, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Gary,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your first experience purchasing a used Honda HR-V from Vertu Honda Durham was so positive from start to finish.
It’s wonderful to know that Stephen provided respectful, courteous, and knowledgeable support throughout the process, ensuring everything was clearly explained without any hassle or pressure. We’re also pleased that you found the wider team friendly and appreciated the ease of parking and aftercare support — all important parts of delivering a great overall experience.
Your kind feedback means a great deal to the team, and we’re thrilled that you’re so satisfied with both the service and your new (used) car.
If you ever need anything in the future, we’re always here to help. Enjoy your Honda HR-V!
Kind regards,
Liza.
Fantastic service from the honda Durham…
Fantastic service from the honda Durham team. Communication was great from martin and technician james. Faults identified and fixed in good time. I would highly recommend Honda Durham.
June 17, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon David,
Thank you for your great feedback, it’s fantastic to hear communication was strong and that everything was resolved quickly and efficiently.
Kind regards,
Dean
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
The sales man Steven
The sales man Steven . Very helpful without being pushy, if he had of been, I would have walked.
He put me at ease and explained everything I needed to know. So thank you.
June 12, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you so much for your kind words! We are so happy to hear that Steven was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Buying a Hybrid…
Explained what I was looking for to Andrea and she went through all the options with me.
Finally settled on the new HRV.
Andrea had full understanding of my requirements.
Seamless from start to finish.
June 12, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Michael,
Thank you for your review. It’s great to hear that Andrea took the time to understand exactly what you were looking for and carefully talked you through all the options.
We’re delighted everything felt seamless from start to finish and that you’ve found the perfect fit with your new HR‑V.
Kind regards,
Dean
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