I saw a car which I thought was a good deal and contacted Vertu motors. Andrea contacted me and was a great sales representative from start to finish.
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Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectf... See more
Company replied
Gary was professional from start to finish regarding the sale of the car his pleasant and friendly manner made me feel at ease,The manager also gave me constructive information.The only thing that I c... See more
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A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable... See more
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Company details
About Vertu Motors - Honda Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
- 0344 659 9218
4.9
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Natalie was very professional helpful…
Natalie was very professional helpful and friendly all the way through the process of buying the car. Nothing was a problem and answered all of or questions. Five star all the way!
Manni was extremely helpful and professional..Five star service
Our third purchase from Durham site…all the staff are very approachable and knowledgeable
Our only negative experience is the new way Honda are doing sales… but the staff navigate you through it …
February 27, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your fantastic review. We’re delighted to hear how professional, friendly, and helpful Natalie was throughout your car‑buying journey. It’s great to know she answered all your questions and made the whole process feel easy. We’re also pleased to hear Manni provided excellent support — five‑star service all the way from both of them.
It means a lot that this is your third purchase from our Durham site, and we truly appreciate your kind words about the whole team being approachable and knowledgeable. Thank you as well for your feedback regarding Honda’s new sales process; while the system has changed, we’re glad to hear the team were able to guide you through it smoothly.
Kind regards, Keith
Natalie is the best
Great service with Vertu and im loving my new car. My salesperson Natalie was fabulous, she's a credit to the showroom. Nothing was too much trouble for her. Natalie's happy friendly way made my experience breeze.
February 25, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your lovely feedback! We’re delighted to hear you’re enjoying your new car and that you received such great service from the team at Vertu. Natalie will be thrilled to know she made the experience so easy and enjoyable — her friendly, helpful approach is a real credit to the showroom.
Kind regards,
Keith
Shopping for a BMW
Having decided we would like to buy a 1 series BMW , my wife and I decided on a day out in the Durham area, I had located 4 different cars in close proximity, surely we’d find one we liked..
We viewed 3 of the 4 car , some were scruffy, some had hardly been washed, let alone inspected or serviced, some had sales staff that just weren’t interested in showing us the car unless we were prepared to sit down and discuss a deal!
Disillusioned with the used car trade, we reluctantly decided we might as well view the remaining car on the list whilst in the area…!
On arrival at Vertu Honda Durham we were greeted by Natalie, she immediately had us in an immaculate , beautifully presented black BMW, and let us take it out for a test drive, a completely different experience to the previous dealers…this car was ‘the one’.
I don’t buy cars very often, a notoriously difficult customer according to some friends, but Natalie made us feel at ease with the whole buying process, answered any queries I had , and made the trauma of parting with money relatively painless.
February 14, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for sharing such a thoughtful review. I’m delighted to hear that Natalie transformed your experience and provided the welcoming, professional support you’d hoped for. It’s great that the car was perfectly presented and that she made the whole process easy and stress‑free. We’re glad you found the right BMW with us.
Kind regards, Keith
Reply from Vertu Motors - Honda Durham
Thank you for your review. We're glad you received excellent customer service.
Kind regards, Keith
The worst aftercare customer service …
The worst aftercare customer service ive ever experienced. Ive owned my Honda civic over five years now which I bought from a Honda dealership.
Ive been taken my car to the Vertu Honda Durham dealership the best part of the five years now.
During this time ive spent thousands of pounds on my car with receipts to proove it, on repairs some due to wear and tear and some definitley not. I had to replace the rear suspension the 2nd year, I asked honda to split the cost with me because it wasnt a wear and tear issue given the age and mileage my car had at the time and they refused.
Ive had my alloy wheels damaged on numerous occassions whilst my car was under the care of Honda having four tyres replaced and I had to replace them again only a year later, they were well under the warantee mileage, most recently I had the inter cooling system replaced last year, I recently had an oil change and they didnt even use the correct oil advised by the guidlines in the service book, thats right.....of course they used a cheaper oil, ive got the receipt to proove it, If you do decide to take your car to Vertu Honda in Durham make sure you take a quick video of your car just incase it comes back with damage what wasnt there before you took it in.
My overall 5 years experience with Vertu Honda Durham is a very poor one, the management are very unprofessional and in complete denial if you raise any issue which lays the blame on them, they are incapable of dealing with it and lack any professional courstey or communication skills. I would personally avoid Vertu Honda Durham like the plague.
January 7, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Andrew, Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP1A2002 Kind regards, Kerry
Overall good experience
A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable. A couple of minor issues with small dents and chips to the paintwork maybe should have been addressed via Vertu's Used Car Preparation policy is the only real negative issue.
February 17, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your feedback, Redcar Bear. I’m pleased to hear that your visit felt straightforward, friendly and pressure free, and that the sales team’s experience and knowledge helped make the process smooth from viewing to collection. I’m sorry to hear about the minor dents and chips you noticed — this is something we would typically address through our Used Car Preparation process, so I appreciate you highlighting it. Your comments are really valuable and will be shared with the team to help us improve.
Kind regards,
Danielle
Natalie
Natalie the saleswoman was excellent to deal with, very professional. At no point did I feel that she was pushing me into a deal I didn't want, she listened and gave great advice. The garage itself had a good range of available vehicles.
February 14, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Paul,
Thank you for leaving this review. We are so pleased to hear that Natalie was excellent to deal with and that you found her professional, helpful and never pushy. It is great to know she listened, offered great advice and made the experience comfortable for you. We are also glad you were happy with the range of vehicles available at the garage.
Your feedback is very much appreciated.
Kind regards,
Danielle
Service
Took my car for it's service at Vertu Honda Durham. Dropped the car off, later that day got a call saying it was ready, Deborah and Martin are always polite and helpful. Great Team.
January 26, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for taking the time to leave this lovely review. We're delighted to hear that your service at Vertu Honda Durham went smoothly and that Deborah and Martin were their usual polite and helpful selves. They’ll be so pleased with your feedback. Great team indeed!
Kind regards,
Keith
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
I have had loads of cars from Vertu…
I have had loads of cars from Vertu honda Durham and I am looked after the honda teams in Sales and Management and service teams are excellent 👍 and would like to say very happy with my new Jazz
January 30, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning, Thank you for taking the time to share such lovely feedback. It’s fantastic to hear that you’ve chosen Vertu Honda Durham for so many of your cars and that the Sales, Management and Service teams continue to look after you so well. Your loyalty means a great deal to everyone here.
We’re delighted to know you’re very happy with your new Jazz — it’s a brilliant choice and we hope you enjoy every mile.
Thank you again for your continued trust and support. Kind regards, Kerry
Excellent staff
Excellent staff, in particular Stephen Gosling who was very willing and able to help. He is an asset to the group.
January 14, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Friendly and helpful staff
January 22, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Helpful and friendly staff.
January 21, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you, Brian, for your 5‑star review. We’re really pleased to hear you found our team at Vertu Motors Honda Durham helpful and friendly. Your feedback is appreciated, and we look forward to welcoming you again. Kind regards, Kerry
excellent sevice
friendly, courteous staff. nothing too much trouble. knowledgeable staff meant an easy process from start to finish.
January 15, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
This Vertu Honda dealership is awesome
This Honda dealership goes out of its way to make sure you get the best deal, the best service and a fantastically prepared car! I just bought a used Civic which was immaculately prepared in and out when I came to pick it up, Andrea who worked so hard in making sure my car was perfect, from the personalised videos of the car during the decision making process, to the pre-pick up video, the whole experience was truly personal, friendly and competent. Highly recommend purchasing a vehicle here.
December 5, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you so much for your kind words! We are so happy to hear that Andrea was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Satisfied Customer
Totally relaxed, no pressure selling every detail fully explained to us.
November 5, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Paul. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Alison is amazing 🤩 amazing service
Needed a new cat mine was driving me up the wall I was heard and Allison was amazing she did her very best to help
November 28, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you so much for your kind words! We are so happy to hear that Alison was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
James was very helpful and made our…
James was very helpful and made our experience a joy
November 13, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon Lynn. Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Purchase of a New Honda Jazz Crosstar…
Purchase of a New Honda Jazz Crosstar (well 2 years old) from Vurtu Honda Durham. Natalie McRavey was very knowledgeable and explained everything to us in detail. She and her Manager Manny (not sure if I spelt his name correctly) deserve 10/10, for the service they've provided. I would highly recommend this company and if you are lucky enough to get these two members of staff, they will not let you down and are a credit to Vertu Honda
October 1, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Greg. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Natalie and the team. We hope to see you again soon. Happy motoring, Dean
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