I saw a car which I thought was a good deal and contacted Vertu motors. Andrea contacted me and was a great sales representative from start to finish.
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Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectf... See more
Company replied
Gary was professional from start to finish regarding the sale of the car his pleasant and friendly manner made me feel at ease,The manager also gave me constructive information.The only thing that I c... See more
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A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable... See more
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Company details
About Vertu Motors - Honda Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
- 0344 659 9218
4.9
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and friendly
Professional and friendly, excellent information received.
November 10, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Great
Great experience staff Great. Salesperson who sold my car very helpful,friendly and knowledgeable. Nice clean premises
November 7, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Mrs Duggan. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
The customer experience from start to…
The customer experience from start to finish was very good. The sales staff were very courteous and explained every step of the process fully. No details were missed. Would recommend Honda Durham without any hesitation and would certainly buy from them again
November 7, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
They were totally in focus with your needs
They were very helpful. Nothing was to much .issues sorted straight away would recommend
Them no problem we'll done to u all .
October 2, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Tony. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
All very professional
All very professional, friendly, and know what they are talking about. Nothing is to much for the great staff to do for you.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon Linda. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
A first class service
My experience has been first class and all staff involved in the process have been friendly, polite and efficient.
Customer satisfaction appears to be at the heart of everything they do.
September 29, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Always provide good service
Always provide good service, well understand what I need, try their best to help me find suitable car. Thank you very much.
September 24, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Great experience with her staff
Great experience with her staff, David, who provides me the clear explanation whilst I'm a new driver and the first time of buying my car. The whole process is easy without hassle. The car price including the home delivery service is fair. Some Honda motor centres can provide maintenance services even you're living in different cities. So convenient!
September 25, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from David and the team. We hope to see you again soon. Happy motoring, Kerry
Excellent sales and customer service
Extremely happy with the sales and customer service from Vertu Honda Durham.especially Martin and Mani who went out of their way to help me with my new Honda Jazz order. I was kept up to date on everything and they managed to secure my car a lot earlier than expected. Excellent service.
September 24, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning. Thank you so much, Ms Kirby, for your wonderful 5-star review!
We’re thrilled to hear that your experience at Vertu Honda Durham was such a positive one. Martin and Mani will be delighted to know their dedication and attention to detail made a real difference in helping you secure your new Honda Jazz ahead of schedule. Keeping you informed and making the process smooth is exactly what we aim for, and it’s fantastic to know we delivered.
Enjoy every moment in your new car, and thank you again for choosing us! Kind regards, Kerry
Would recommend to others looking for a used car
I had a great experience buying my new (used) car from Stephen. As I lived nearly 200 miles away from the garage he did a video of the car for me and any questions I had he quickly answered thoroughly either on the phone or via email. He offered to pick us up from the train station which made it a lot easier. He was friendly and polite and made sure I was happy with the car before leaving. Stephan made buying this car from him very easy and stress free even thought I was coming from quite a distance.
September 20, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Really helpful friendly staff
Really helpful friendly staff. Didn’t waste our time with stupid delaying tactics that some garages use. Everything went through quickly with no fuss. Many thanks Honda Durham
September 15, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Helpful supportive staff
Helpful supportive staff, no pressure, kept us informed at all stages of the purchase.
September 1, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon David, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Purchase of new car
The ordering and delivery of my new car was stress free due to the help given by the sales executive Martin and other members of staff at this garage. This is the third vehicle that I have purchased from here and every time I have had excellent service and of course after service. I highly recommend this garage and Honda cars. KEEP UP THE GOOD WORK!!!
The following is no reflection on the garage staff. Honda have a new sales system which is based on the use of numerous digital forms and signatures and assumptions that everyone is tech savvy. This is not so and in my opinion the old system involving the signing of a couple of forms at the selling garage was much easier and straightforward.
September 4, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon Eric. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Martin and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Extremely happy with my new Honda HRV
After buying my last five cars from Honda Durham, I can honestly say that the whole team there are great.
From sales to servicing, they always make me feel welcome and well taken care of.
We also use the garage for my wife's car.
I've always been happy with the process and the service they provide, which is why I've given them a 5-star's
Thanks again Stephen and all the team
Chris Goddard
September 3, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Stephen and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Staff very helpful,friendly and not too…
Staff very helpful,friendly and not too pushy.Nothing was too much bother for them. Everything was well explained.
September 3, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Getting my new car was a great experience …
Getting my new car was a great experience with the best assistance from all staff, especially David
September 3, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
All of the sales team did a great job…
All of the sales team did a great job and really couldn't have done any more to make my buying experience, a great one. Even taking a demonstration vehicle for a test drive with my dog in the back. This is the 2nd vehicle that I have purchased from Stephen and both occasions were faultless and positive.
September 1, 2025
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Booked a service via a booking site…
Booked a service via a booking site noticed first year incorrect oil listed on invoice, second service done yesterday and well I won't be returning, service book not returned when picking up the car, but least least the invoice had the right oil so much for a service for your car. It's like thanks for your money and who cares if it has a warranty vertu honda durham don't go there - still waiting for my service book to be returned by the dealership
July 15, 2024
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza.
They never learn from their mistakes
Cannot believe a manager can make excuses on excuses. Really don't use this Honda site go the extra mile to Newcastle who inturn go the Xtra mile for you Thanks for your reply but I don't hold out much hope. Durham Honda don't seem to care just rude comments.
April 16, 2024
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning
I`m sorry to hear about your recent experience . After speaking with you several weeks ago , I have taken these issues up with the sales team at Durham and I’m glad you received some great service from the Vertu dealership in Newcastle.
Thanks again for your valuable feedback.
VERTU FERRYHILL AMAZING…
I recently decided to have a bigger notability car from my mini Charlotte from Vertu in Pity Me Durham was amazing from ordering to receiving my new car very professional but also a very caring person highly recommend her and Vertu in Pity Me5⭐️
February 19, 2024
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
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