I saw a car which I thought was a good deal and contacted Vertu motors. Andrea contacted me and was a great sales representative from start to finish.
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Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectf... See more
Company replied
Gary was professional from start to finish regarding the sale of the car his pleasant and friendly manner made me feel at ease,The manager also gave me constructive information.The only thing that I c... See more
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A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable... See more
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Company details
About Vertu Motors - Honda Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
- 0344 659 9218
4.9
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Best customer service
Couldn’t recommend Andrea more who helped me at Vertu Honda when choosing my new car, Andrea was lovely and down to earth with excellent knowledge about the cars and their functionality. As for Honda itself the quality of the cars shone above other vehicles I had viewed from different dealerships, overall very happy with my new car
March 20, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Connor,
Thank you for the fantastic 5‑star review. It’s brilliant to hear how much you appreciated Andrea’s help when choosing your new car. Her down‑to‑earth approach and excellent product knowledge really shine through in your comments, and she’ll be delighted to know she made the experience so positive for you.
It’s also great to hear how impressed you were with the quality of the Honda range compared with other dealerships. Enjoy your new car — it sounds like you’re very happy with it.
Kind regards,
Kerry
VERY HELPFUL KNOWLEDGEABLE AND PLEASANT…
VERY HELPFUL KNOWLEDGEABLE AND PLEASANT SALES STAFF PROMPT ATTENTION EXCELLENT DEAL NOTHING A BOTHER TO THEM
March 20, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Valerie,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how helpful, knowledgeable and pleasant the sales team were during your visit. Prompt attention and an excellent deal — with nothing being too much trouble — is exactly the experience they aim to deliver, and they’ll be delighted with your feedback.
Kind regards,
Kerry
Fantastic service for Stephen Gosling…
Fantastic service for Stephen Gosling ,& Craig Moffatt as always, definitely recommend for Honda in the North East
March 18, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon Chris,
Thank you for taking the time to leave your review. I’m really pleased to hear you consistently receive fantastic service from Stephen Gosling and Craig Moffatt — that level of dependable support really does make all the difference.
It’s great to know you’d happily recommend the Honda team in the North East. Your feedback is very much appreciated.
Kind regards,
Dean
Very helpful salesman
Very helpful salesman, answered all my questions
March 17, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon Stan,
Thank you for taking the time to leave your review. I’m really pleased to hear you found the salesman very helpful and that all your questions were clearly answered — that’s exactly the experience we aim to provide.
I appreciate your feedback.
Kind regards,
Dean
Vertu Honda Durham ⭐️
Manroup and the team at Vertu Honda Durham were amazing. Friendly, professional and helpful. Communication was excellent, the whole process was handled efficiently. Wouldn’t hesitate to recommend ☺️
March 18, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Amie
Thank you for your lovely feedback. We're delighted to hear that Manroup and the team at Vertu Honda Durham were amazing — friendly, professional and extremely helpful throughout your experience. It’s great to know communication was excellent and the whole process was handled so efficiently.
We truly appreciate your recommendation ☺️
Kind regards
Dawn
The staff at Vertu Honda in Durham were…
The staff at Vertu Honda in Durham were very good, friendly and helpful, making our buying experience as smooth as possible. Special thanks to Martin and Manni who quickly and professionally sorted a few glitches for us . We love the car.
Michael
March 13, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for sharing your experience, Michael. We’re delighted to hear that the team at Vertu Honda Durham made your buying journey smooth and enjoyable. It’s great to know the staff were friendly, helpful, and ensured everything went as smoothly as possible. A special thank you as well to Martin and Manni — they’ll be so pleased to hear their quick and professional support made a difference. We’re thrilled you love the car.
Many thanks,
Chloe
The team were fantastic
The team were fantastic. Martin and The Sales Manager @ Durham really made the process easy. Customer Servive at its best!
March 14, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi John,
Thank you for your excellent 5-star review. We're delighted to hear that you had such a fantastic experience at Honda Durham. It’s wonderful to know that Martin and the Sales Manager made the whole process easy and delivered customer service at its best.
We really appreciate you taking the time to share your feedback, and the team will be thrilled to hear your kind words.
Kind regards,
Liza
I am very happy with my purchase from…Honda Durham
I am very happy with my purchase from Honda. The service I received from start to finish was very good. We were offered tea and coffee and made to feel very comfortable. Everything was explained how to use all gadgets inside the car and out.
I would highly recommend Honda Durham for Motability customers.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Beverly,
Thank you for your wonderful 5‑star review. We’re delighted to hear how happy you are with your new Honda and that the service you received from start to finish made your experience so enjoyable. It’s great to know you were made to feel comfortable with refreshments on arrival, and that everything was explained clearly — both inside and outside the car.
We’re especially pleased to hear that you would recommend Honda Durham for Motability customers. Your feedback means a great deal to us, and we’re grateful you took the time to share it.
Wishing you many happy miles in your new vehicle.
Kind regards, Liza
Reliable and helpful staff on ordering…
Reliable and helpful staff on ordering of vehicle, followed by excellent handover on delivery of vehicle. Many thanks
March 9, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi John
Thank you for your lovely feedback. We're really pleased to hear that you found the staff reliable and helpful when ordering your vehicle, and that the handover on delivery was excellent. Your comments are truly appreciated.
Kind regards
Dawn
Great service every time i have to…
Great service every time i have to attend.
Great help from everyone.
Like their personal approach.
Everything 100%
March 11, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Raymond,
Thank you for taking the time to leave this feedback. It’s great to hear you continue to receive excellent service each time you visit. I’m really pleased the team are consistently helpful, personable and make the experience feel 100% right for you — that kind of approach truly matters.
If there’s ever anything more we can do to support you, we’re always here to help.
Kind regards,
Dean
Sound people to deal with.
Andrea at Honda is a really great person to deal with. Kept me right, offered sound advice. From initial order to full delivery was all excellent. They're not pushy people either. The Honda product itself is superb. Bought two cars from these. I personally know one of the mechanics, James and I know these vehicles are well maintained and set -up.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon Paul,
Thank you for your review. I’m really pleased to hear Andrea made the whole process so straightforward, offering clear advice and supporting you from order through to delivery. It’s great to know the experience remained relaxed and never felt pushy.
I’m also glad to hear you’re so happy with your Honda vehicles, and that knowing one of the mechanics gives you extra confidence in the care and setup of your cars.
We really appreciate your continued trust in the team at Honda Durham.
Kind regards,
Dean
Our sales rep Natalie was brilliant
Our sales rep Natalie was brilliant, she made the process so simple. I would recommend Honda Durham to anyone wanting to renew there vehicle.
Again thank you Natalie it was a pleasure.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Dennis,
Thank you for taking the time to leave your review. I’m really pleased to hear that Natalie made the whole process so simple for you. It’s great to know her support left such a positive impression, and your recommendation of Honda Durham means a lot.
I’m sure Natalie will be delighted with your kind words — it was a pleasure to assist you.
Kind regards,
Dean
gary was excellent and made the…
gary was excellent and made the experience so good and we had nothing to worry about
March 5, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your feedback. We're delighted to hear that Gary provided excellent service and made the whole experience smooth and worry‑free for you. We’ll be sure to share your kind words with him.
Kind regards,
Matthew
Top notch experience
I have bought several cars over the years from the Durham branch of Ventu. The experience has always been excellent; the staff have been knowledgeable, honest and timely in all my dealings with them. My recent purchase of a Honda Jazz was a good example of the above
March 4, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your loyal custom and for taking the time to share such a thoughtful review. It’s wonderful to hear that your experiences with our Durham branch have consistently been excellent over the years. Our team takes great pride in being knowledgeable, honest, and timely, so your feedback truly means a lot.
I’m especially pleased that your recent purchase of the Honda Jazz reflected the same high standards you’ve come to expect. We’re grateful for your continued trust and look forward to supporting you again in the future.
Kind regards,
Matthew
Honda Durham experience
Absolutely brilliant staff in the Durham branch, nothing is too much trouble. I rate them 5 stars every time
March 4, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Mrs Wilson,
Thank you so much for taking the time to leave such a lovely 5‑star review. We're delighted to hear that you find the staff at our Durham branch absolutely brilliant. It means a great deal to know that nothing is ever too much trouble and that you consistently rate the team so highly.
We truly appreciate your kind words and your continued support.
Kind regards,
Liza
Vertu Honda Durham A 5 Star Experience
A five star experience.
This is the 4th new vehicle I have bought from Honda Durham.
The entire sales and service teams at Honda Durham deliver a 5 star experience.
March 4, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Christian,
Thank you so much for taking the time to leave such a fantastic review. We're truly delighted to hear that you had another five‑star experience with Honda Durham. Knowing that this is your fourth new vehicle with us means a great deal, and we’re incredibly grateful for your continued trust and loyalty.
The whole sales and service teams will be thrilled to hear your kind words — delivering exceptional customer experiences is something they take great pride in.
Thank you again for your ongoing support.
Kind regards,
Liza
Excellent service and quality vehicles
Excellent service and quality vehicles. After yearsvof loyalty I would never change.
March 4, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your kind review. We’re delighted to hear you’ve consistently experienced excellent service and quality vehicles. Your years of loyalty mean a great deal to us, and we truly appreciate your ongoing trust and support.
Kind regards,
Keith
Fabulous team at Durham Honda
Stephen Gosling is a fantastic salesperson, who really listens to what the customer wants and will work to create the best possible deal. He is knowledgeable about the cars and builds a genuine rapport with customers. We have been buying cars from Honda Durham for over 10 years and will always deal with Stephen. After sales care and the positive, friendly, welcoming atmosphere make this garage worth returning to. I have just picked up my '26 registered car and I am thrilled with driveability and features.
March 2, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Paul,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re delighted to hear that Stephen has consistently provided you with an exceptional experience over the past decade. His ability to truly listen and build genuine rapport is something we’re incredibly proud of, and your comments reflect exactly the level of care he strives to deliver.
It’s fantastic to know you continue to enjoy both the welcoming atmosphere at Honda Durham and the high standard of our after‑sales support. We’re thrilled that you’re loving your new ’26‑registered car and its features — we hope it brings you many miles of enjoyment.
Thank you again for your loyalty and for choosing us time and time again. We look forward to welcoming you back in the future.
Kind regards,
Liza
Exceptional Experience.
Excellent choice of vehicles and professional and knowledgeable salesman.
March 2, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Michael,
Thank you so much for your fantastic 5‑star review! We’re really pleased to hear that you were impressed with the excellent choice of vehicles and found the salesperson to be both professional and knowledgeable. Feedback like yours means a great deal to the team at Vertu Honda Durham.
Thank you for taking the time to share your experience.
Kind regards,
Liza
Exceptional customer service
Stephen at Vertu Honda has been absolutely amazing. Very friendly, nothing was too much trouble and he answered all of our questions over a lovely cup of coffee!! We felt very at ease with Stephen and we trust we have made the right decision in dealing with him. The customer service has been exceptional and we wouldn't hesitate to recommend Stephen and the team at Vertu Honda. He really is a credit to the company.
February 27, 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Catherine,
Thank you for the wonderful 5‑star review. It’s lovely to hear how well Stephen looked after you — friendly, patient, happy to answer every question, and even making the experience more relaxed over a cup of coffee. Feeling at ease and confident in your decision is exactly what we hope for, and your comments about the exceptional customer service and trust you placed in him really stand out. He’ll be delighted to know he made such a positive impression and that you’d happily recommend him and the team.
Kind regards,
Kerry
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