No pressure tactics, young new salesman JOSH was very polite, courteous, friendly and knowledgeable,as were the other members of the team I'm sure that JOSH WILL TURN OUT TO BE AN EXCELLENT ASSET TO... See more
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No pressure tactics, young new salesman JOSH was very polite, courteous, friendly and knowledgeable,as were the other members of the team I'm sure that JOSH WILL TURN OUT TO BE AN EXCELLENT ASSET TO... See more
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Not only was I happy with the purchase price, the staff very friendly. Communication is good throughout the sale. Really helpful setting up apple play etc. Wesley was the salesman I dealt with and h... See more
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Had a good experience with a few hiccups on the way. Have having a paper licence driving licence made things more difficult but in the end Josh and Rob helped us back into the brand we love.Josh even... See more
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I was dealt with by Brett….what a guy! Understood my needs, and went above and beyond to make me feel comfortable. Brilliant experience! Can not fault him whatsoever! Excellence beyond excellence from... See more
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20 Nuthall Road, NG8 5AT, Nottingham, Nottinghamshire, United Kingdom
Asks customers to review
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Replied to 96% of negative reviews
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Reply from Vertu Motors - Hyundai Nottingham
Michael was really helpful and made sure I was comfortable in the car I chose. I highly recommend this place.

Reply from Vertu Motors - Hyundai Nottingham
Purchased a car from Dillon at Hyundai Nottingham branch. Great sales person, helped us pick the right car. When picking up he made sure to show us everything we needed to know and answered all our questions before we went on our way. Great service, highly recommend.

Reply from Vertu Motors - Hyundai Nottingham
I was greeted by Josh who offered me a drink and discussed my requirements and options. I selected the model of car best suited to my needs. Josh checked my car and printed out an offer for a part exchange deal. I said I'd take it away and think about things as I hadn't fully decided on a Skoda. There was no pressure to complete the deal and Josh invited me to contact him with any questions. The next day I contacted Josh by email to accept the offer. We arranged a pick up date, organised a deposit over the phone and Josh then sent all the details regarding payment. Any forms to be signed were sent by text and agreed by 4 digit codes. A week later I picked up my new car. The whole experience was relaxed, straight forward and unpressured. I was introduced to the Sales Manager, Chris, who thanked me for my business, asked if I was happy with everything and presented me with flowers and champagne. I am more than happy with Vertu, Nuthall Road.

Reply from Vertu Motors - Hyundai Nottingham
I have bought over 9 cars from Michael Quainoo at Hyundai Nottingham and i have always been treated like family. Thank you very for all your help over the years. Will definitely recommend you to my friends and family.

Reply from Vertu Motors - Hyundai Nottingham
We had issues with the used car we purchased. Issues began at one week after pick up and we have been into the garage over 12 times now in 2.5 years.
Luckily most of the big issues are warranty jobs. But each time we had to wait weeks for an appt and there was always trouble getting hire cars.
It was so inconvenient and I have lost trust in both the brand and this dealership.
I have now taken the decision that the car is too troublesome and I don’t trust it so am getting rid despite being in negative equity.
Based on my experience I will never touch another Hyundai ever again
Hyundai Tucson 1.6 mile hybrid diesel.

Reply from Vertu Motors - Hyundai Nottingham
Jason the manager went out his way to sort out an exchange on a vehicle we couldn’t get on with

Reply from Vertu Motors - Hyundai Nottingham
From start to finish we were in our new car with all paperwork signed and instructions given in 45 minutes

Reply from Vertu Motors - Hyundai Nottingham
I am not new to Vertu Motors but something more peculiar is the mannerisms of the man I met who took me through the pros and cons of getting it right when selecting a very my choice. He was an African man by the name of Michael whose smile seemed infectious and persuasive during my meeting with him. He was very polite, supportive with good listening and empathy skills shown having regards to support needs. I should score him 150 over 100. Vertu motors had really done great.

Reply from Vertu Motors - Hyundai Nottingham
Will dealt with Brett on the purchase of our new car who was very helpful,patient,gave good advice, through and not pushy at all ( like some sales person can be )

Reply from Vertu Motors - Hyundai Nottingham
Great service, very impressive. The team (especially Elisha and Steven) went above and beyond to accommodate and ensure I was happy. Love my new car, thank you!

Reply from Vertu Motors - Hyundai Nottingham
The customer service was excellent. They helped me get in my car the same day I came to view it.

Reply from Vertu Motors - Hyundai Nottingham
Friendly and helpful staff jay really looked after us and made us feel welcome

Reply from Vertu Motors - Hyundai Nottingham
I visited Vertu Hyundai in Nottingham, the service I received was second to none. My sales advisor Michael was friendly, very knowledgable and totally professional. James from the finance department was also very helpful and offered me different ways of paying for my new vehicle. Overall a superb experience, I would not hesitate in reccommending Vertu to anyone.

Reply from Vertu Motors - Hyundai Nottingham
Very friendly, professional unpressured buying experience.

Reply from Vertu Motors - Hyundai Nottingham
Shocking,useless outfit. Wouldn’t let them anywhere near my new one. Say anything and they send you a letter saying you threatened to spit at a lady who worked there. Makes you wonder where they get staff from

Reply from Vertu Motors - Hyundai Nottingham
Very helpful and searched for a taylor- made car for us! Polite, relaxed and very pleasant salesman. Extremely helpful

Reply from Vertu Motors - Hyundai Nottingham
We had a great experience at virtue. Steve and Dillon were a pleasure to meet. They made us feel welcome.
Dillon was brilliant on our test drive and showing me how to drive the car and explaining all the instrument panal.
He explained the process of the paperwork in detail and was patient with anything i didnt understand.
I would highly recommend to anyone thinking of buying a car there.

Reply from Vertu Motors - Hyundai Nottingham
Dealt with Dillon who couldn't have been more helpful or friendly - a great asset to the Dealership!

Reply from Vertu Motors - Hyundai Nottingham
Our experience with vertu at Nottingham was second to none ,Dan & Chris made the exchange of our vechicle quite simple , reassuring, and completely satisfying, all the staff on site were very friendly, & pleasant , we travelled 60 mile to buy the car and were greeted with friendly service & coffee , will definitely go bac to these guys . Once again. Thank you all , Sue & John Brown

Reply from Vertu Motors - Hyundai Nottingham
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