Vertu Motors - Hyundai Silverlink Reviews 

All of the staff are absolutely fantastic. The customer service is nothing but exceptional at this dealership. Everything was explained in great detail and we felt valued as customers. I would highly recommend Vertu Hyundai Silverlink!

Great service from Paul the manager and staff.

Got to be one of the easiest car purchases. Dan at Silverlink was friendly and helpful and guided through the entire process (and managed to sell me extras I hadn’t intended !) Very happy with the car - and although I didn’t need the extra assistance the phone call following week to make sure all was ok was a nice touch.

the sales team, in particular Charlotte, were very helpful, listening to what I wanted and there was no pressure to buy. The car I was looking for was sourced from another branch and brought to site for me to view (at no cost) A decent test drive and overall good service.
I got a good deal on my part exchange and a good deal overall in my new car = happy customer.

The customer service from Jordan was first class from the initial contact to vehicle pick up .

My only issue would be the £250 refundable charge relating to my private plate transfer.This seems extreme however the reason was explained but feel that tarring every customer with the same brush seems unfair .I look forward to the prompt refund to my card upon your receipt of the V5

Chris Hargreaves was first class. He made my wife and myself feel welcome from the start. He listened to what we had to say, gave great advice and guidance and we never felt pressured. He answered every question we had so we fully understood our options and helped us choose the car that best suited our needs. We are delighted with it.
His General Manager and various other staff in the dealership came across to meet us, offering tea or coffee and ensuring we were being looked after. Would highly recommend

A first class professional service from Chris from start to finish. A no pressure sales experience with great advice and explanations regarding available options for both vehicle and finance. Delighted with the service and our new car.

We got our new car yesterday. The process was quick and easy. Chris was helpful and kind. He was very informative

Fantastic all-round service from Hyundai Silverlink. Charlotte in particular was brilliant.
This is the 3rd car i have received from Hyundai Silverlink and as long as I drive Hyundai, I will choose Hyundai Silverlink.
Staff are great to converse with too.

A brilliant experience from start to finish, Dan who helped us from the start was fantastic, he couldn’t do enough for us and made the transition so easy, I came away with a great new car. Couldn’t recommend enough there was no pressure and all the staff were so knowledgeable.

The customer service was excellent and very helpful in every possible way, everything was explained thoroughly throughout the whole process and managed to get my new car very fast.

All staff acted in a most professional way.

I’m extremely disappointed with the level of customer service I’ve received since purchasing my new car. Initially, I was excited to be buying a brand new vehicle from what I thought was a reputable company. However, the experience has been far from what I expected.

The first issue arose immediately — the car was delivered damaged straight from new. While the dealership did repair it, there was no offer of compensation or goodwill gesture, which felt quite dismissive considering the circumstances.

More recently, the car has developed a constant beeping noise from a sensor, which makes driving both irritating and stressful. I contacted the dealership expecting prompt support since the car is still under warranty, but was told they can’t look at it until next month and won’t provide a courtesy car in the meantime.

It’s really disappointing to see how quickly the company seems to lose interest once the sale is complete. The lack of urgency, empathy, and customer care has left me questioning their commitment to their customers. I would strongly urge anyone considering buying from this company to think carefully about the after-sales support you’ll receive — because in my experience, it’s been severely lacking.

Absolutely first class service from start to finish. Salesman Dan was absolutely fantastic in everything he done to help me through the purchase of my new vehicle,With the little extra help from his manager I think was called David who was excellent in his input towards me securing my deal. I’ve never felt so looked after and reassured in my many years of buying a new car as I did from Dan and David. A 100 percent thank you to yous both and vertu motors for a professional experience.

Great customer service. Constant updates on progress of delivery. .
All the sales team are very helpful and always available.
Best new car buying experience I have had

Charlotte and the team at Vertu were exceptional at every stage of purchasing the car. I am disabled and they went out of their way to make me comfortable and the process accessible. The dealership has a lovely warm feel to it and nothing is too much trouble. I know they’ll take great care of us when I return to have the car serviced. Charlotte, you’re most definitely an 11/10!

Friendly helpful and supportive

I knew what I was looking for and Dan Charlton helped me find exactly what I wanted, Dan was friendly and professional without any pressure. I bought my new Tucson with a few extras and I am very happy with the car attention and service I have received from Dan. Dan also helped me with putting my private number on the car

A lovely welcome on arrival. Friendly professional service and good product knowledge. They go that extra mile. Would highly recommend.

I knew what I was looking for and Charlotte and Connor made sure all my questions were answered in good detail and clear
The whole process was conducted in a nice easy going manner and even enjoyed a bit of banter which is always great
The staff I engaged with were polite and professional this all adds to a better experience this is my first hyundai and if the car matches the staff then it wont be the last