Great experience from start to finish was kept upto date by Geoff frequently with updates. The handover process went well and the manager Paul even came to see us very pleased felt like vips . And the... See more
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Location
Switch locationMiddle Engine Lane, Silverlink Business Park, NE28 9NZ Newcastle upon Tyne, Tyne & Wear, GB
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Another first class service from the great team at Hyundai Silverlink. We were there to complete the purchase of our new Kona. The whole experience was a pleasure from start to finish & we could not b... See more
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The sales team especially Chris who guided us through the process from start to finish. The handover / reveal of our new inster was amazing. Will definitely use Vertu Silverlink again. I also feel c... See more
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The customer service from Jordan was first class from the initial contact to vehicle pick up . My only issue would be the £250 refundable charge relating to my private plate transfer.This seems ext... See more
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Company details
About Vertu Motors - Hyundai Silverlink
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Middle Engine Lane, Silverlink Business Park, NE28 9NZ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0344 659 0605
4.9
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service, made the car buying experience a pleasure.
September 29, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Helpful
Many thanks to Anna Harris for her help.
A credit to the company.
September 29, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellent service from Silverlink…
Excellent service from Silverlink Hyundai.
Dan the sales man was absolutely brilliant,all questions answered in avery informed and polite manner.
He made the buying experience very easy.
September 25, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Dan and the team. We hope to see you again soon. Happy motoring, Kerry
Chris is fab!
They took the time to find the right car for me. They lay all the options out but never push you into anything. They have a lot of patience. I am a freshly qualified driver and it must've been a bit scary taking me for a test drive but Chris was cool as a Cucumber and made me feel really calm and comfortable. I felt very supported and appreciated that they took the time to explain everything so well to me. They managed to explain things to me as a brand new driver whilst never being condescending and always checked in to see how I was feeling throughout.
September 22, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great service
A very positive experience from our first visit to driving out with my new car! Chris Hargreaves made sure I was happy and confident with driving my automatic and explained everything I needed to know. He was very friendly, polite and obviously knew what he was talking about!
Very impressed by the service provided.
September 18, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Geoff was very helpful especially when…
Geoff was very helpful especially when I couldn’t decide which colour i10 to get. He took me out and showed me a car in the colour I had thought to get. This confirmed for me that I didn’t like that colour
Arrangements for the collection of my new car went well and Geoff went through the controls on the car which was very different to my 12 year old i10.
September 12, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Chris Hargreaves was great
Chris Hargreaves was great, no pushing just facts and figures. All the staff were lovely and patient. Would recommend to anyone.
September 13, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
friendly service great advice from ash…
friendly service great advice from ash and connor
September 10, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Ash and Connor was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Best car buying experience
We were really happy with the customer service at Vertu silverlink, Paul who greeted us first, the General Manager was so friendly and made sure we were looked after through out the whole process. Chris who completed the sale for us was so down to earth and helpful, he made sure we were fully aware of everything and was really knowledgeable. We will 100% be using the branch for future servicing etc. just felt at home and made the process of buying a new car stress free!
September 9, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Ash was a good guy to deal with as he…
Ash was a good guy to deal with as he listened to you and what your needs were, Ash didn't try to over sell any product but he made sure you were aware of what was on offer, the showroom was very clean and light and airey which made me feel relaxed,
Also Hannah made you feel welcome and reassured whilst purchasing a car.
September 6, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Wayne. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Ash, Hannah and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Helpful informative service.
Helpful informative service.
The vehicle information was delivered in a friendly non patronisng way.
September 1, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Fuss free service
Dan at Hyundai Silverlink is one of the main reasons I use this dealership. Fantastic service, very knowledgeable and listens to what you look for in a car. Would definitely recommend. Fuss free and everything went ahead on time. Now in my new car.
September 2, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Quick and easy process Sam was fab and…
Quick and easy process Sam was fab and very knowledgeable would def buy from Hyundai silverlink again
September 1, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Everything went to plan
Everything went to plan. New car delivered on the day I requested. Nice, helpful and honest people to deal with.
September 1, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Tucson Purchase
Just bought a Hyundai Tucson from Vertu Motors. Charlotte Olley could not have been more helpful, sorting all the issues with insurance and a private plate. And a great deal. Huge thanks to Charlotte and Connor.
August 30, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Charlotte & Connor wee able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
from walking into the showroom to…
from walking into the showroom to leaving with my car, it was a great experience! No pushy sales, just help when information needed. I would recommend Chris, who dealt with me!
August 28, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Alistair. Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Lovely feel to showroom with friendly…
Lovely feel to showroom with friendly people. I felt like I got well looked after and got a good deal. They involved my family too.
July 5, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Routine service
Had my Kona in for a service, dropped the car off in the morning and had a walk down to the retail park while it was done, I needed a tyre which was competitively priced, when I returned the car was cleaned and ready to go. I can't fault the service or the price for a main dealer.
See you again next year for my service.
June 30, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Gary. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Used car purchase from Hyundai Vertu Silverlink
Updated review. There was a rust spot on the roof of the car which I noticed when I got the car home. This hadn't been pointed out. When I brought this up with the salesman he said he was genuinely unaware and arranged a repair with their cosmetic repair man. I wasn't happy with the repair, it looked like it was just painted over with a touch-up pen. I spoke to the manager - they were very apologetic and arranged a full paint repair to the roof. Understandable it took a bit of time to get this arranged. They gave me an almost brand new courtesy car whilst my car was being repaired and couldn't have been more helpful. I collected my car today and I'm really pleased with the paint repair, they've done a good job. The car has also had a full valet and looks great. Thank you everyone at Vertu, especially Paul - you've gone above and beyond what most garages would have done. I would thoroughly recommend this branch. Thanks again.
June 18, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning David. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. I have tried to reach you to discuss your concerns with you further however I have not been able to reach you if you could please come back to me directly. Kind regards, Anna Harris - General Sales Manager
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