Great professional and warming experience from John the sales man did more than he should have to help me purchase my new car. Great experience from start to finish top sales and place to buy from tha... See more
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Location
Switch locationWessington Way, Castletown, SR5 3NX Sunderland, Tyne & Wear, GB
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Love Hyundai Sunderland for our last 2 cars from John Groves he is amazing, made it such a lovely experience and kept us updated all the time about vehicle delivery. All the staff are amazing als... See more
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Ash Machin our sales executive at Hyundai Sunderland has a welcoming , friendly disposition . He listens carefully .His explanations felt easy to follow, as we were buying our first E.V. There... See more
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I purchased a 3 year old green Fiat 500 Dolcevita on 19th December. Within a couple of days I found that the key did not always engage when I tried to start the car and sometimes it took several goes... See more
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Company details
About Vertu Motors - Hyundai Sunderland
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Wessington Way, Castletown, SR5 3NX, Sunderland, Tyne & Wear, United Kingdom
- 0330 108 8733
4.8
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ash has been fantastic
Ash has been fantastic. Just bought my new car and he was very professional and not pushy at all. Great contact through the whole process. Thanks!
July 2, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Hi Louise,
Thank you for your fantastic 5-star review!
We’re delighted to hear Ash provided such a professional and supportive experience throughout your car purchase. It’s great to know you appreciated the excellent communication and pressure-free approach from start to finish.
We really appreciate your kind feedback and hope you enjoy your new car!
Kind regards,
Kerry
Brilliant service lovely experience…
Brilliant service lovely experience would definitely recommend
June 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Good morning Christine,
Thank you for your lovely feedback, it’s great to hear you had such a brilliant experience. We really appreciate your recommendation.
Kind regards,
Dean
Great professional and warming…
Great professional and warming experience from John the sales man did more than he should have to help me purchase my new car. Great experience from start to finish top sales and place to buy from thanks vertu hyundai
June 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Thank you for your fantastic feedback. We’re delighted to hear that John provided such a professional, friendly and supportive experience, going above and beyond to help you with your purchase.
It’s great to know everything went smoothly from start to finish. We truly appreciate your kind words and recommendation of Vertu Hyundai.
Kind regards,
Matthew
Reply from Vertu Motors - Hyundai Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Perfect hassle free process
Given we are 180 miles away, everything was done on phone or by email.
Very smooth and prompt. Recieved our car with 9 days of our initial enquiry.
Excellent service
June 26, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Thank you for the great feedback. We’re really pleased to hear everything went so smoothly, even from 180 miles away. It’s fantastic that the process was prompt and that you received your car within just nine days of your initial enquiry. Excellent service is exactly what we aim for.
Many thanks,
Chloe
Absolutely faultless from start to…
Absolutely faultless from start to finish. Nothing was an issue or a problem
June 24, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Hi Simon,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that your experience at Hyundai Sunderland was absolutely faultless from start to finish. It’s great to know that nothing was ever an issue and everything ran smoothly for you.
Your feedback is truly appreciated, and we’re so pleased you had such a positive experience.
Kind regards,
Liza
Love Hyundai Sunderland for our last 2…
Love Hyundai Sunderland for our last 2 cars from John Groves he is amazing, made it such a lovely experience and kept us updated all the time about vehicle delivery.
All the staff are amazing also from the advice department.
Highly recommended
June 22, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Hi Mandy,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you’ve had such great experiences with Vertu Hyundai Sunderland over your last two car purchases.
It’s wonderful to know that John Groves has provided such amazing service, making the entire process enjoyable and keeping you updated every step of the way. We’re also pleased to hear your kind words about the wider team and their support — feedback like this means a great deal to everyone involved.
Your recommendation is truly appreciated, and we’re so pleased we’ve been able to make your car‑buying experiences so positive. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Very friendly service from the sales…
Very friendly service from the sales team and my purchase was dealt with efficiently. Another bonus was getting my car delivered for free. Communication was brilliant too throughout the whole process.
June 18, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Thank you for your lovely feedback. I’m really glad to hear the sales team made everything easy and efficient for you, and that the free delivery and great communication added to the experience.
Many thanks,
Chloe
Staff friendly and helpful
Staff friendly and helpful, especially Alan who made the purchase of my new car seamless and stress free.
June 13, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Thank you for your lovely review. It’s great to hear that the team were so friendly and helpful, and that Alan made the whole process seamless and stress‑free for you.
Many thanks,
Chloe
Vertu Sunderland
Fantastic staff, really, genuinely friendly and willing to go that extra mile. Got a good deal off them too on a part ex. Really happy with my new car.
June 10, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Thank you for your fantastic feedback. We’re delighted to hear that you found the team genuinely friendly and willing to go the extra mile, and that you were pleased with your part exchange deal.
We hope you continue to enjoy your new car.
Kind regards,
Matthew
first class service
I received first class service at every stage of buying my car and was always kept informed of progress.
Faye Gillespie was always extremely helpful and courteous throughout.
May 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Thank you for taking the time to share your experience. We’re delighted to hear you received first‑class service throughout your car‑buying journey and felt well informed at every stage. Faye will be so pleased to know her helpful and courteous approach made such a positive impression.
Many thanks,
Chloe
Fantastic service as usual
Fantastic service as usual. Sales staff are friendly, helpful and not at all pushy.
I dealt with Faye Gillespie again who was as fantastic as ever. Highly recommend buying a car from Hyundai Sunderland.
May 22, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Thank you for sharing such a lovely review. It’s fantastic to hear that you consistently receive great service and that the team’s friendly, helpful and pressure‑free approach stands out each time. Faye will be especially pleased to know she’s made such a positive impression again. Your high recommendation of Hyundai Sunderland truly means a lot.
Many thanks,
Chloe
Alan who helped me so much to pick the…
Alan who helped me so much to pick the right car was absolutely amazing
May 19, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Hi James,
Thank you for your feedback. I’m really pleased to hear Alan was so helpful in supporting you to choose the right car.
Kind regards,
Danielle
Amazing dealership
Amazing dealership, staff are really helpful and support you every step of the way love my car too
May 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Hi there,
Thank you so much for your wonderful feedback. We're absolutely delighted to hear that you had such a great experience with the team and felt supported every step of the way — that’s exactly what we aim for.
It’s even better to know that you love your car too — that’s what it’s all about! 🚗😊
Your kind words truly mean a lot to us.
Kind regards
Dawn
Great service and advice all staff…
Great service and advice all staff extremely helpful and knowledgeable.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Hi Simon,
Thank you for your fantastic 5-star review! We’re delighted to hear that you received such great service and advice from the team at Hyundai Sunderland.
It’s wonderful to know that the staff were so helpful and knowledgeable—your kind feedback will mean a lot to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Very professional from start to finish
Very professional from start to finish, very easy to deal with, explained everything in full,an excellent experience buying a new car thanks John
May 11, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Good afternoon,
Thank you for your review. It’s great to hear the experience was professional from start to finish, that everything was explained clearly, and that John made the whole process easy and enjoyable.
Kind regards,
Dean
A dealership i trust.
I have bought many cars from Vertu Sunderland over the years and have relied on them for all servicing needs and never felt the dealership treated me badly.
The deals have been fair and acceptable with no heavy sell or pressure. I have bought Honda's and now my first Hyundai here, a car that i am absolutely delighted with.
I have 'outlived'a few of the sales staff, but Faye Gillespie has always been a constant throughout my time at the dealership. She is professional, helpful and takes the time to make you feel like a valued customer.
The management team are also to be commended, they dont just hide away in offices but acknowledge customers and offer advice or support where needed.
It is the dealership that is important to me. I trust them both for sales and ongoing servicing needs. I feel i am treated fairly, honestly and professionally, and the ongoing support is excellent.
May 6, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Good afternoon,
Thank you for taking the time to leave such a detailed and thoughtful review. It’s fantastic to hear how consistently positive your experience has been over the years, from both sales and ongoing servicing, and that you continue to feel treated fairly, honestly, and professionally.
We’re especially pleased that Faye has been such a constant for you and continues to make you feel like a valued customer with her professional and helpful approach. It’s also great to hear your kind words about the wider management team and the welcoming, supportive atmosphere within the dealership.
We’re delighted you’re enjoying your Hyundai and truly appreciate the trust you’ve placed in the Sunderland team for so long.
Kind regards,
Dean
Wonderful staff and an amazing experience
I had an absolutely wonderful experience with this dealership . John Groves helped me all the way through getting my vehicle and explained everything very thoroughly and he was also a very nice and respectful gentleman who puts the needs of his customers first. The management here were also wonderful ,helpful and very hospitable. I also absolutely love my new car . Thank you Vertu Hyundai Sunderland I will recommend to all my friends and family .
April 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Good afternoon Kelly,
Thank you for such a lovely review. I’m really pleased to hear how well supported you felt throughout your experience, and that John took the time to explain everything clearly while putting your needs first. It’s also great to know the wider team made you feel welcome and well looked after.
I’m delighted to hear you’re loving your new car and truly appreciate your recommendation of Hyundai Sunderland to your friends and family.
Kind regards,
Dean
Vertu Hyundai Sunderland an Excellent Dealership
Vertu Hyundai Sunderland are an excellent outlet for buying a car. The staff are very friendly, helpful, efficient and supportive. There is no pressure just reassurance that if you are interested in purchasing a car then they are there to help.
The buying experience was excellent with support and updates at every stage. They leave you very confident that if any you need after sales support then they are there to help.
Very happy and confident in recommending this dealership to anyone.
Thank you
April 28, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Hi Ivan
Thank you so much for your wonderful feedback. We're delighted to hear that you had such an excellent experience at Vertu Hyundai Sunderland. It’s great to know the team were friendly, helpful, efficient, and supportive throughout, and that you appreciated the no‑pressure approach — reassurance and genuine support are exactly what we aim to provide.
We're especially pleased that you felt well supported and kept updated at every stage of the buying process, and that you have confidence in the team should you ever need after‑sales assistance. Your recommendation means a great deal to us.
Thank you again for choosing Vertu Hyundai Sunderland.
Kind regards
Dawn
Vertu Hyundai Sunderland …
Ash Machin our sales executive at Hyundai Sunderland has a welcoming , friendly disposition . He listens carefully .His explanations felt easy to follow, as we were buying our first E.V. There was no unnecessary sales patter or sales pressure of any sort . During the test drive and at vehicle handover , he gave clear explanations of the various functions of the new car , Hyundai Inster . He made the paperwork easy to deal with.
April 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Sunderland
Hi Eamonn
Thank you for your lovely feedback. We're delighted to hear that Ash Machin at Hyundai Sunderland provided such a welcoming and friendly experience. It’s great to know he listened carefully, explained everything clearly, and made buying your first EV feel straightforward and pressure‑free. We’re especially pleased that his guidance during the test drive, handover, and paperwork helped you feel confident with your new Hyundai Inster.
Your comments are truly appreciated and will mean a lot to Ash and the team.
Kind regards
Dawn
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