Really helpful and patient staff.Nothing seemed too much trouble for Andy and Dean. Very different treatment from my experience with a different Vertu dealer.(not a Kia dealership)
Company replied
Location
Switch locationOakwell View, Pontefract Road, S71 1HH Barnsley, South Yorkshire, GB
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See what reviewers are saying
My experience at Vertu Kia Barnsley was cracking because the EV6 was in excellent condition and at a great price. Service was excellent; Chloe was very helpful. I asked a lot of questions, and they w... See more
Company replied
A refreshing change in buying a car - the team at Vertu Motors was very helpful and friendly. Andy was very efficient and personable. I was trading in my old car and purchasing a new one. He was very... See more
Company replied
I bought a 2nd hand car and was promised the small scratches would be dealt with only to find the manager decided otherwise . Not all had been done upon final payment . After having a discussion I wa... See more
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Company details
About Vertu Motors - Kia Barnsley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Oakwell View, Pontefract Road, S71 1HH, Barnsley, South Yorkshire, United Kingdom
- 0330 012 2019
4.9
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Craig at Vertu Motors Barnsley brilliant!
I’ve just collected my 6 month old Kia Sportage HEV. I have had many cars over the years so visited many car dealers. I can honestly say this was the best ever. Craig was absolutely brilliant. He was genuinely welcoming and friendly. Nothing was too much trouble. He makes customers feel like they are the most important person in the world. Not in an overbearing or pushy way. Just comes over as a really honest and helpful guy. Compared to other dealerships Craig and Vertu Barnsley are the crème de la crème. I would definately recommend them.
April 20, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Dear Gill,
Thank you very much for taking the time to share such a wonderful review. We’re delighted to hear that your experience collecting your Kia Sportage HEV was the best you’ve ever had and that Craig provided such outstanding service.
Your comments about Craig’s welcoming, friendly and genuine approach are truly appreciated. It’s fantastic to hear that he made you feel valued throughout, without any pressure, and that his honesty and helpfulness stood out compared to other dealerships.
Thank you for your very kind recommendation and for choosing Vertu Barnsley. We hope you continue to enjoy every mile in your new car.
Kind regards,
Liza
Great service & really helpful
Great service & really helpful. Chris made the experience smooth.
April 10, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Cody
Thank you for your lovely feedback. We're really pleased to hear you received great service and found everything really helpful. It’s wonderful to know that Chris made the whole experience smooth for you. Your comments are truly appreciated.
Kind regards
Dawn
Buying a car
Very good.
James was an excellent sales person to deal with and very helpful.
April 9, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that James was excellent to deal with and very helpful throughout your experience. Your comments are truly appreciated.
Kind regards
Dawn
I have just collected my nearly new Kia…
I have just collected my nearly new Kia EV6 from Vertu at Barnsley and from start to finish it has been a pleasurable experience.
Joe was my sales negotiator and he went the extra mile, making sure that everything went smoothly, answering all of my questions and queries. Thanks Joe.
I have bought quite a few cars over my driving career and consequently I have used a lot of different dealerships/ traders nationwide, I can honestly say Vertu Barnsley stand head and shoulders above the rest, by far.
I have come away thinking that they genuinely valued my business.
April 7, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon Karen,
Thank you for such a thoughtful review. We’re delighted to hear you’ve had such a positive experience at Vertu Kia Barnsley and that you’re thrilled with your nearly new EV6. It’s especially great to hear how Joe went the extra mile to make everything smooth, answer all your questions and ensure you felt genuinely valued throughout the process. Knowing we stand out compared to your previous experiences really means a lot to us.
Kind regards,
Dean
Receptionist put us in contact with…
Receptionist put us in contact with Chris there and the process from start to collecting the car was quick and flawless. Chris was very polite and friendly.
March 31, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Neil, thank you for taking the time to leave your feedback. It is great to hear that the receptionist quickly put you in touch with Chris and that everything from the first conversation to collecting your car was smooth and straightforward. We are really pleased that you found Chris polite and friendly throughout. Thank you again for your review and for choosing us. Danielle
Felt comfortable and made to feel at…
Felt comfortable and made to feel at ease with no pressure to commit to buying.
March 24, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi there,
Thank you for sharing your feedback. I’m really pleased to hear that you felt comfortable and at ease throughout your visit. Creating a relaxed, pressure‑free environment is something we always strive for, so it’s great to know this came across during your experience.
We truly appreciate you taking the time to leave your review.
Kind regards,
Keith
Excellent service
Excellent service. The sales team did everything they could to help (especially Joe). A very good product at a reasonable price. Can not recommend them highly enough.
March 24, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon Alan,
Thank you for sharing your review. I’m really pleased to hear you received excellent service and that the sales team — especially Joe — did everything they could to help. It’s great to know you’re happy with the car and felt it offered good value, too.
I really appreciate your high recommendation.
Kind regards,
Dean
Professional Customer Service
I recently purchased a car from Vertu Kia Barnsley and I couldn't be happier with the experience. A huge shoutout to Craig, who was absolutely brilliant from start to finish. He made the whole process smooth, stress-free, and professional. The level of customer service I received was top-notch, and I felt valued throughout. If you're looking for a new car, I highly recommend visiting this dealership and asking for Craig!
March 24, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon Jacek,
Thank you for taking the time to share your review. It’s great to hear how pleased you are with your recent purchase from Vertu Kia Barnsley. I’m really glad the whole experience felt smooth, stress‑free, and professional from start to finish.
It’s wonderful to hear how brilliant Craig was throughout the process and that you felt valued at every stage — that’s exactly the kind of experience we aim to deliver.
Thank you again for the recommendation, and I’m delighted you’re happy with everything.
Kind regards,
Dean
Very friendly, Professional and Informative - Excellent
Very friendly, approachable, informative and professional staff who make you feel special immediately you enter the premises.
I had a wonderful experience when I chose my Kia Picanto as my next car. It is fabulous.
Criag White, the Sales Specialist was absolutely superb. 10/10
I would truely recommend Kia Vertu Barnsley
Well done Kia Barnsley!
March 19, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you so much for sharing your wonderful experience. We’re delighted to hear how friendly, approachable, and professional the team were from the moment you arrived. It’s fantastic that choosing your Kia Picanto was such an enjoyable experience — it’s a brilliant car, and we’re thrilled you love it. Craig will be over the moon to know his support made such a positive impression. A well‑deserved 10/10 indeed. Thank you for recommending Kia Vertu Barnsley so highly.
Kind regards,
Chloe
Kia Barnsley
Been a customer of Kia Barnsley for 12 years now and the service team of Liz and Becky have always gone the extra mile to help so when I needed a new car it was a no brainer to go buy there and Chloe was fantastic in the sales team from answering my questions about the car I wanted to ensuring a smooth sale with communication every step of the way always with a smile so it’s a big thanks to her for everything. The staff here are always honest with you and friendly and they have a customer in me for years to come
March 18, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you so much for sharing such a wonderful review. It’s fantastic to hear that you’ve been a loyal customer of Kia Barnsley for 12 years, and we truly appreciate the trust you continue to place in the team. Liz and Becky will be delighted to know their support over the years has meant so much. We’re also thrilled that Chloe was able to make your new‑car experience smooth, friendly, and well‑communicated from start to finish. Your kind words about the team’s honesty and friendliness mean a great deal, and we’re honoured to have you as a customer for many years to come.
Kind regards,
Chloe
Craig White
Craig was extremely helpful, knowledgeable and pleasant. He helped us to find the car we wanted then explained all the sale paperwork to us and confirmed we were happy with all the details. There was no hard sell and we are extremely happy with our new vehicle. 1
March 19, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon Michael,
Thank you for your feedback. I’m really pleased to hear Craig was so helpful, knowledgeable and easy to deal with. It’s great to know he supported you in finding the right car and made the paperwork clear and straightforward, all without any pressure.
I’m glad you’re happy with your new vehicle.
Kind regards,
Dean
TOTALLY AMAZING & GREAT SERVICE
The guys were brilliant, none of the pushy sales techniques you normally encounter. They went above and beyond what was expected and were super friendly. Everything was really simple and my new car is gorgeous! Thanks so much to Chris and the team at Kia Barnsley! Outstanding.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Shelly,
Thank you so much for leaving such an outstanding 5‑star review. We’re absolutely delighted to hear that you had such a brilliant experience at Vertu Kia Barnsley.
It’s fantastic to know that Chris and the team were friendly, supportive, and completely free of any pushy sales techniques. Going above and beyond is exactly what we strive for, so it’s wonderful to hear how much this meant to you.
We’re thrilled that you found the whole process simple — and even more thrilled that you love your gorgeous new car! Your kind words truly mean a lot to the team, and we’ll be sure to share your feedback with them.
If you ever need anything in the future, we’re always here to help. Enjoy every moment with your new car!
Kind regards,
Liza.
I have dealt with Vertu (formerly…
I have dealt with Vertu (formerly Burrows), for many years and have purchased my last 6 vehicles from them. The staff are always helpful and friendly, and it's always a pleasure to visit, whether its just for a service, or for purchasing a new vehicle, you always get the same helpful, friendly service. I'm highly delighted with my latest purchase, and the prompt and positive service I received. Special thanks to Joe and Dean, but generally, to the whole team, as they're all always happy to help.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you, Mr Day, for taking the time to leave such a thoughtful and generous 5‑star review.
We’re truly honoured by your continued loyalty over so many years, and it means a great deal to hear that you’ve chosen Vertu (formerly Burrows) for your last six vehicles. Knowing that each visit — whether for a service or a new purchase — has consistently delivered the same friendly, helpful experience is exactly what we strive for.
We’re delighted that you’re highly pleased with your latest purchase, and that the prompt and positive service you received met your expectations. A special thank you for recognising Joe and Dean — as well as the wider team. They will be thrilled to know their efforts have made such a lasting impression.
It’s always a pleasure to support you, and we look forward to being here for many more years to come.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
My customer advisor was Craig from my…
My customer advisor was Craig from my first visit to Kia VERTU showroom he was very attentive to my needs and requirements
From visit one to collecting my Kia Niro he was great not only advising suitably for what would meet my requirements to deposit and suitable delivery and collection.
I thank him very much and I will continue to keep in touch with him I cannot praise him enough
March 16, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon Thomas,
Thank you for taking the time to share your experience. I’m really pleased to hear how well Craig looked after you from your very first visit to the Kia Barnsley showroom right through to collecting your Kia Niro. It’s great to know he was attentive to your needs, gave the right advice, and helped you find something that matched your requirements, including the deposit, delivery and collection arrangements.
Your kind words about staying in touch and how highly you praise him really highlight the level of service he delivered — and it’s wonderful to hear how much you appreciated his support.
Thank you again for your feedback.
Kind regards,
Dean
Very helpful Salesperson
The sales person ( Chris ) was very helpful and took us through the process clearly with no hard sell. Kept in touch through the process.
March 11, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Stephen
Thank you for your lovely feedback. We're really pleased to hear that Chris was so helpful, guided you clearly through the process, and kept in touch throughout — all without any pressure. Your comments are truly appreciated.
Kind regards
Dawn
Friendly helpful staff from the moment…
Friendly helpful staff from the moment you walk in to when you leave.
Giving advice on the kind of vehicle best suited to you & your needs.
March 11, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Lorraine
Thank you for your lovely feedback. We're really pleased to hear that the staff were friendly and helpful from the moment you arrived to when you left. It’s great to know you received clear advice on the vehicle best suited to your needs. Your comments are truly appreciated.
Kind regards
Dawn
Craig at Barnsley was fantastic
Craig at Barnsley was fantastic, he explained everything thoroughly for our first EV purchase. He put us totally at ease and it was a natural conversation rather than a heavy sales pitch. He also makes an excellent cuppa and provides a biscuit. Would highly recommend to anyone!
March 10, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good morning Andrew,
Thank you for your great review. I’m really pleased Craig made your first EV purchase so smooth and reassuring. It’s lovely to hear his clear explanations — and his cuppa and biscuit — helped make the experience even better.
We really appreciate your recommendation.
Kind regards,
Dean
Helpful and friendly as always
Helpful and friendly as always, just collected my 10th Kia. Always hassle free and will bend over backwards to help, would highly recommend.
March 6, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon Mark,
Thank you for your great review. I’m really pleased to hear everything was helpful and friendly once again, and congratulations on collecting your 10th Kia — that’s fantastic loyalty. It’s great to know each experience has been hassle‑free and that the team continue to go above and beyond for you. Your recommendation is truly appreciated.
Kind regards,
Dean
The staff listen to what type of car you would like to buy.
The staff listen to what type of car you would like rather than others who will not be mentioned. The are patient and do not take a rush approach to make a sale.
March 4, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Steve,
Thank you so much for taking the time to leave us a 5‑star review. We're delighted to hear that you felt truly listened to during your visit. Understanding what our customers want — without any rush or pressure — is something the team at Kia Barnsley prides itself on.
Your kind feedback is greatly appreciated, and we’re pleased we could provide the relaxed, supportive experience you were looking for.
Kind regards,
Liza
Great customer relations with this…
Great customer relations with this dealer friendly helpful staff definately would recommend
February 24, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for your great feedback. We’re really pleased to hear you’ve had such positive experiences with the team. It’s wonderful to know the staff were friendly, helpful, and made you feel well looked after. We truly appreciate your recommendation.
Kind regards, Keith
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