Purchased a new Kia stonic from vertu motors Kia nottingham from Keith . From our first interaction with the dealership to handover was a pleasure and nothing was too much trouble. Keith did... See more
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Location
Switch location199 Mansfield Road, Kia, Daybrook, NG5 6GZ Nottingham, Nottinghamshire, GB
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Bought a car recently and the service was top-notch. The Sales Lok Wong was brilliant—so knowledgeable and patient. They gave us loads of detailed information and really useful advice without being pu... See more
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Very professional and helpfull service. On arrival was greeted by Jordon, who assisted through the whole process from initial contact, test drive and purchase. Helpfull on all questions asked, No... See more
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A smooth and supported purchase, fabulous team supporting my point of contact. From my first meeting with Zed at KIA Nottingham I felt at ease. I'd arranged a test drive and explained m... See more
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Company details
About Vertu Motors - Kia Nottingham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
199 Mansfield Road, Kia, Daybrook, NG5 6GZ, Nottingham, Nottinghamshire, United Kingdom
- 0344 659 9370
4.4
Excellent
79 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great experience
A smooth and supported purchase, fabulous team supporting my point of contact.
From my first meeting with Zed at KIA Nottingham I felt at ease. I'd arranged a test drive and explained my situation and what I was looking for. No hard sell and a reasonable test drive was taken. I left with a number of questions raised with answers to follow, predominantly technical and performance related that needed to be checked before confirmation.
Zed came back with detail as required promptly so I felt fully informed.
A couple of weeks passed and my complications cleared (insurance related). Two further vehicles requested for viewing and one further test drive. No qualms Zed had the vehicles ready for my arrival.
We reviewed payment options, no pressure to take pcp or hp, simply the options. As the customer I appreciated the smooth process with my car purchased and collected it several days later.
Very happy with the car, the process and the customer care from Zed who followed up a couple of days later checking that I was happy with everything. A couple of little wrinkles, no hesitation, my car was returned and things ironed out.
Great customer service and experience, highly recommended.
May 2, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi there
Thank you so much for taking the time to share such a detailed and thoughtful review — it’s truly appreciated.
We’re delighted to hear that your experience with KIA Nottingham was so positive from start to finish. It’s fantastic to know that Zed made you feel at ease right from your first meeting, taking the time to understand your situation and offering a no‑pressure approach throughout. Being able to test drive the vehicles properly and have technical questions answered thoroughly is so important, so we’re really pleased that Zed provided prompt and detailed responses to help you feel fully informed.
t’s also great to hear that when you returned, everything was prepared for you as requested and that the process remained smooth when reviewing payment options — allowing you to make the right decision without pressure. That supportive, customer‑focused approach is exactly what we aim to deliver.
We’re especially pleased to hear that even after collection, Zed followed up to check everything was going well and resolved any small issues quickly and without hesitation. That ongoing care makes all the difference, and your comments highlight just how well the team supported you.
Most importantly, we’re thrilled that you’re very happy with your car and the overall experience.
Thank you again for your recommendation — it means a great deal to Zed and the entire team.
Kind regards
Dawn
Very Good customer service
May 19, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi there,
Thank you for your feedback. We're really pleased to hear that you received very good customer service — that’s exactly what we aim to deliver for every customer.
Your comments are truly appreciated.
Stonic performance
Purchased a new Kia stonic from vertu motors Kia nottingham from Keith .
From our first interaction with the dealership to handover was a pleasure and nothing was too much trouble.
Keith did his best to source us the vehicle we wanted and was kept well informed at every stage and we didn't have to wait long at all . Everyone at Kia are very friendly and helpful.
We would reccomend Vertu Kia nottingham with no hesitation.
Thanks guys .
May 18, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Selina
I purchased my car from Vertu Kia…
I purchased my car from Vertu Kia Nottingham in November 2025, and within six months it developed major faults, including EPS warning, ABS warning, cruise control failure, heavy steering, and other electrical/electronic issues.
I contacted the dealership and was booked in after two weeks. I took leave from work and drove the unsafe car there, only to be told they could not diagnose it because they did not have the required Mercedes diagnostic tool. I was then advised to book it with Mercedes instead, which could have been explained much earlier.
I had the car diagnosed by Mercedes and sent the report to Vertu Kia Nottingham, but despite several follow-up emails, the matter has still not been handled properly or submitted to Motor Assured.
Very poor communication, unnecessary delays, and no proper support after purchase. This has caused a lot of stress, wasted time, and disruption to my work routine.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks, Dawn
Very professional and helpfull service.
Very professional and helpfull service.
On arrival was greeted by Jordon, who assisted through the whole process from initial contact, test drive and purchase. Helpfull on all questions asked, Nothing was too much trouble with a very professional and friendly attitude.
Would definately recommend his services.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Colin
Thank you for your lovely feedback. We're delighted to hear that you received such professional and helpful service throughout your visit. It’s great to know that Jordon greeted you on arrival and supported you every step of the way — from initial contact and test drive through to purchase.
We’re especially pleased to hear that he was able to answer all your questions and that nothing was too much trouble, all while maintaining a friendly and professional approach. Your recommendation will mean a great deal to him and the team.
Kind regards
Dawn
Experience for Bought a car recently
Bought a car recently and the service was top-notch. The Sales Lok Wong was brilliant—so knowledgeable and patient. They gave us loads of detailed information and really useful advice without being pushy at all. If you're looking to buy a car, definitely look for the Sales.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you so much for your kind words! We are so happy to hear that Lok was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Zero flexibility, so zero sale!
I was interested in a Kia EV4 GT Line S, ex-demo, but the 'company policy' says you can't order/reserve an ex-demo car 12 days ahead of time. I even offered to pay a larger deposit to secure the car. However, Vertu Motors and their salespersons total inflexible attitude (Thanks Lucas....not) resulted in a lost sale. I went to a 'more flexible' Kia dealership and secured a similar car.... Vertu Motors - Kia Nottinghams loss! I will NEVER attempt to use them again to buy a car and would advise others not to use them, especially if you want ordering/delivery/collection flexibility. Customer service rating......A BIG FAT ZERO.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good morning Dave. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1D1705 Kind regards, Dean
Awful experience elsewhere soon turned around visiting vertu Kia nottingham
I had such an awful experience elsewhere the day before I went to vertu Kia Nottingham to enquire about a car I had fallen in love with, I was abit scared at first after being treated so awful at a different dealership, however after being with them for 10 minutes they immediately changed my whole experience. I cannot thank them enough at vertu Kia Nottingham for making the whole experience smooth, easy and friendly! I will 100% recommend the experience.
May 9, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good afternoon Shelley,
Thank you for your wonderful review. It’s really reassuring to hear that the team were able to turn your experience around so quickly and make you feel comfortable and supported. Creating a friendly, easy, and stress‑free environment is exactly what we aim for, and we’re delighted this came across.
Your recommendation means a lot — thank you again.
Kind regards,
Dean
Our experience with Kin was second to…
Our experience with Kin was second to none
Excellent experience from beginning to end
I would definitely recommend this dealship
10/10 5 stars from me
May 14, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Simon
Thank you for your wonderful feedback. We're delighted to hear that your experience with Kin was second to none and that everything went so smoothly from beginning to end.
Your 10/10 and 5‑star recommendation means a great deal to us, and we truly appreciate you taking the time to share it.
Kind regards
Dawn
We bought an ex demo/courtesy Kia Xceed…
We bought an ex demo/courtesy Kia Xceed GT-line through the website, and would like to thank Lucas Chapman for forwarding us a video of the exterior and interior for inspection before purchasing. Lucas has a very pleasant and helpful manner, nothing was too much trouble with completing the sale, customer service was excellent. Highly recommended and hope to do business again in the future
February 27, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you for your fantastic feedback. We’re delighted to hear that Lucas provided such helpful support, from the detailed video walk‑through to making the whole purchase process smooth and stress‑free. It’s wonderful to know his customer service left such a positive impression. We truly appreciate your recommendation and look forward to assisting you again in the future.
Many thanks,
Chloe
First class service at Kia Nottingham
From the initial phone call to register my interest in the car, to the drive away, I can honestly say that the service I received was excellent.
My wife and I were looked after very well, after arriving a little early for our appointment.
Ella Kinsey, the sales executive, who dealt with us, was fantastic. She was patient, friendly, thorough and very professional. Nothing was too much trouble.
We love our new car and would thoroughly recommend Kia Nottingham to all our friends and family.
May 8, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Dear John,
Thank you for your wonderful feedback. We’re delighted to hear you and your wife were so well looked after, and that Ella provided such friendly and professional support throughout your experience.
Kind regards,
Danielle
I recently bought my new used car from…
I recently bought my new used car from Kia Nottingham. The service from all the staff was great. They are helpful and knowledgeable. Keenan Key was our salesman. He is very friendly and couldn’t do enough for us. We get our other car serviced here too so we are happy.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good morning Karen,
Thank you for your review. It’s great to hear you received such helpful and knowledgeable service from the whole team, and that Keenan looked after you so well. We’re pleased you continue to trust us with both purchasing and servicing your cars.
Kind regards,
Dean
Very friendly and helpful.
Very friendly and helpful.
Best handover i have ever had.
Thank you Lucas for your help.
April 17, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Dennis,
Thank you for the great review. Wonderful to hear everything was friendly, helpful, and that Lucas gave you the best handover you’ve had. He’ll be really pleased with your feedback.
Kind regards,
Kerry
It’s a very welcoming place for any car…
It’s a very welcoming place for any car needs all the staff are friendly and helpful
Keith dealt with my disability purchase giving me plenty of information for me to make the right decision for me
March 24, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear you felt welcomed and well supported during your visit. It’s wonderful to know that Keith provided you with all the information you needed to make the right decision with confidence.
If you need anything further, we’re always here to help.
Kind regards,
Matthew
from our initial enquiry until arrival…a great journey
from our initial enquiry until arrival of our new cars we have been very well looked after by Jordan Seal at your Arnold branch in Nottingham. all our queries have been dealt with in a very profesional and informed manner. The managers have also took the time to be there when we picked the cars up. We will recommend any friends and family to visit Jordan at Vertu.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Philip,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re delighted to hear that you received excellent support from Jordan at our Arnold branch in Nottingham throughout your entire journey — from your initial enquiry right through to the arrival of your new cars.
It’s fantastic to know that all your queries were handled professionally and knowledgeably, and it’s equally great to hear that the managers were present and supportive during your vehicle handover. Experiences like yours are exactly what we strive for.
We truly appreciate your recommendation and your kind words about Jordan and the team. If you or your friends and family ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Excellent and knowledgeable sales teams staff…
Excellent and knowledgeable sales staff who go the extra mile to make sure you are happy with your choice of vehicle and who are always on hand to help.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Bri,
Thank you for taking the time to leave such a wonderful 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Kia Nottingham.
It’s fantastic to know that our sales team were knowledgeable, supportive, and willing to go the extra mile to ensure you were happy with your vehicle choice. We’re equally pleased to hear that you found them always on hand to help — feedback like this means a great deal to the team.
If you need anything in the future, we're always here to assist. Enjoy your new car!
Kind regards,
Liza.
Kia Vertu in Nottingham are great we…
Kia Vertu in Nottingham are great we dealt with Lucas and Harry and they were super helpful and friendly. We have used Kia before and they just get it right. !!
February 27, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you for your fantastic feedback! We’re delighted to hear you had such a great experience with Kia Vertu Nottingham. It’s wonderful that Lucas and Harry were so helpful and friendly throughout. We really appreciate your loyalty, and it’s great to know we continue to get it right for you!
Kind regards, Keith
Had great experience at Kia Vertu…
Had great experience at Kia Vertu Nottingham. I do my research on cars and was happy to travel from Essex to buy an EV6 at a really good price. I was looked after well by Jordan so can highly recommend this dealership.
February 19, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Douglas. Thank you for sharing your experience. We’re delighted to hear that your visit to Kia Vertu Nottingham was such a positive one. It’s great to know that your research paid off and that travelling from Essex for your EV6 felt worthwhile. We’re especially pleased that Jordan looked after you so well throughout the process.
We truly appreciate your recommendation and hope you enjoy every mile in your new EV6.
Kind regards, Selina
Excellent service from Jordan and love…
Excellent service from Jordan and love my car!
February 19, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Mandy,
Thank you for the brilliant 5‑star review. We’re delighted to hear you received excellent service from Jordan and that you’re loving your new car.
We really appreciate you choosing Vertu Kia Nottingham and hope to see you again in the future. Kind regards, Kerry
Exceptionally friendly and helpful…
Exceptionally friendly and helpful staff
Especially Lucas and James
We travelled from N Yorks to Nottingham and it was worth it for the stress free purchase and exchange process cannot recommend more highly
February 17, 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you for your wonderful review, Stuart. I’m so pleased to hear how friendly and helpful you found the team, especially Lucas and James. It’s great to know that travelling all the way from North Yorkshire to Nottingham was worth it for a smooth, stress free purchase and exchange. Your high recommendation truly means a lot to us.
Kind regards,
Danielle
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